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My Eir

  • 05-12-2018 12:05pm
    #1
    Sparko
    Registered Users, Registered Users 2 Posts: 2,182 ✭✭✭


    Hi,

    Is there a problem with the registration process for My Eir? I'm an Eir Mobile customer and recently when trying to login I was getting a message that my account was permanently locked. I contacted support who seemingly deleted my My Eir account and asked me to register again, however when attempting this it asks for my phone number and account number, which I enter but I am receiving the following message when I try to proceed with the registration:

    An error occurred...
    Unfortunately we couldn't verify your details. Please try again.

    Can you advise please?

    Thanks


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Sparko wrote: »
    Hi,

    Is there a problem with the registration process for My Eir? I'm an Eir Mobile customer and recently when trying to login I was getting a message that my account was permanently locked. I contacted support who seemingly deleted my My Eir account and asked me to register again, however when attempting this it asks for my phone number and account number, which I enter but I am receiving the following message when I try to proceed with the registration:

    An error occurred...
    Unfortunately we couldn't verify your details. Please try again.

    Can you advise please?

    Thanks
    Hi Sparko.

    I would be happy to look into this for you.

    I would just need you to PM me your eir account number, full name on the account, email address and date of birth.

    Thank you
    Ahren


  • #3
    Sparko
    Registered Users, Registered Users 2 Posts: 2,182 ✭✭✭Sparko


    Thanks Ahren, PM now sent.


  • #4
    Sparko
    Registered Users, Registered Users 2 Posts: 2,182 ✭✭✭Sparko


    Remains unresolved, 2 months later.


  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Sparko wrote: »
    Remains unresolved, 2 months later.
    Hi Sparko.

    This issue should now be resolved for you. l will respond to you via PM now.
    Thank you.
    -Ahren


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