Apple Pay....come on Bank Of Ireland, get a grip

eeloe

How much longer are we going to have to wait to get this pretty simple to implement piece of technology?

I'm sick of having to use a work around.

I'd have left BOI a long time ago only for i have a business account with you...hurry up! 

Bank of Ireland: Lorna

Hi eeloe,

Thanks for getting in touch.

We currently do not have Apple Pay. If this changes we will update this on our website.

Thanks,

Lorna

eeloe

Bank of Ireland: Lorna wrote: »

Hi eeloe,

Thanks for getting in touch.

We currently do not have Apple Pay. If this changes we will update this on our website.

Thanks,

Lorna

Really? you don't have apple pay? i thought you did...that's why i came here complaining that you don't have it! 

Bank of Ireland: Darren

eeloe wrote: »

Bank of Ireland: Lorna wrote: »

Hi eeloe,

Thanks for getting in touch.

We currently do not have Apple Pay. If this changes we will update this on our website.

Thanks,

Lorna

Really? you don't have apple pay? i thought you did...that's why i came here complaining that you don't have it! 

Sorry that you're unhappy with the reply eeloe, please be assured that all the feedback we receive here is passed on. Also if there is any update on any payment system like this we'll let our customers know not only through the website but also through our social media channels.

Thanks again,
Darren.

jimmycrackcorm

eeloe wrote:

How much longer are we going to have to wait to get this pretty simple to implement piece of technology?

What makes you think it's a pretty simple to implement piece of technology?

eeloe

jimmycrackcorm wrote: »

Originally posted by eeloe
How much longer are we going to have to wait to get this pretty simple to implement piece of technology?

What makes you think it's a pretty simple to implement piece of technology?

It's a couple of days worth of coding i'd imagine at a push, everything else is in place for contactless, this is just a case of writing in the code for NFC for Apple Pay and Android Pay.

robert muldoon

eeloe wrote: »

It's a couple of days worth of coding i'd imagine at a push, everything else is in place for contactless, this is just a case of writing in the code for NFC for Apple Pay and Android Pay.

I have tried to get info on this from Bank of Ireland branches ,some of the staff didn’t know what I was talking about. You can’t talk to anyone about technical stuff , there in underground caves somewhere
AIB and Ulster have had Apple Pay for the last 3 or 4 years

bromley52

If you want a digital wallet and a progressive bank just move. I moved to KBC and haven't looked back. BOI has been around for a long time and hates change. 

Ally Dick

BOI is bringing in the same technology as KBC, if you hold on a while

eeloe

Ally Dick wrote: »

BOI is bringing in the same technology as KBC, if you hold on a while

They've not said when, they've just been saying it's coming soon, for years.

Reati

Ally Dick wrote: »

BOI is bringing in the same technology as KBC, if you hold on a while

You'd be dead if you held your breath this long. I moved to KBC and AIB (always have 2 accounts for when one has a technical issue) and would not go back!

finzaz

This page is currently the top result on Google for a search for 'bank of ireland apple pay', so I'll vent here if that's ok.

It's really disappointing that BOI refuse to prioritise implementing ApplePay. I know it's not 'a couple of days of coding' and requires some serious work, but it's got to a point now where other banks are leagues ahead with their digital offerings and BOI customers are left wondering what they're paying for.

I've already moved my savings over to AIB, and their internet banking alone looks more modern than the clunky BOI service.

For example, last year I needed to view my sent items in secure messages and it wouldn't work. I was told I have to click the button once, wait 20 seconds then it works. They think that's acceptable. I may as well have been told to click a button then put the kettle on.

I swear BOI's IT department must either be completely overstretched and under-resourced, or recruited straight from montessori.

In spite of how obviously customers want ApplePay (and Android Pay),  BOI continue to say they have no plans to offer it at the moment. I wonder how much longer customers are going to put up this this?

bromley52

BOI has always hated change. The current corporate structure is playing the age card and if it is not broken dont fix it.  They know they have a large loyal customer base who are only interested in the wallet in their pocket. 
Why do you think BOI have one of the highest variables mortgage interest rates in the country, because they have been around  for a long time and the model has always worked for them. 
The solution is simple and the easiest thing in the world to do.
Switch bank. Forget the banks switching process as it's a disaster if you have direct debits. Open an new account keeping BOI open and slowly switch over everything. 
It's not until the fossils at the top see their customer base fall will any change happen with BOI. 

Ronan Raver77

Googled this also and top result here.. Received my new Debit card and was hoping i could set it up but NO  Must have a timeframe at least! 

Reati

Ronan Raver77 wrote: »

Googled this also and top result here.. Received my new Debit card and was hoping i could set it up but NO  Must have a timeframe at least! 

People have been asking for years here. No is the short answer.

Gavinphelan12

I've been hiding email addresses for BOI In relation to Android pay for a couple of years now and keep getting the same response as the first post here

gr1980

The situation is frustrating but I don't think Apple Pay / Google Pay will ever come to BOI.  For me itwould be a huge pain getting everything moved over to another bank so I will stick with BOI for the time being.  I'm not a happy customer so, if you really do pass on feedback to whoever, you can pass that on, not that it will make a pick of difference to anything.  

Ally Dick

gr1980 wrote: »

The situation is frustrating but I don't think Apple Pay / Google Pay will ever come to BOI.  For me itwould be a huge pain getting everything moved over to another bank so I will stick with BOI for the time being.  I'm not a happy customer so, if you really do pass on feedback to whoever, you can pass that on, not that it will make a pick of difference to anything.  

I'd say it's on its way alright

Reati

Ally Dick wrote: »

gr1980 wrote: »

The situation is frustrating but I don't think Apple Pay / Google Pay will ever come to BOI.  For me itwould be a huge pain getting everything moved over to another bank so I will stick with BOI for the time being.  I'm not a happy customer so, if you really do pass on feedback to whoever, you can pass that on, not that it will make a pick of difference to anything.  

I'd say it's on its way alright

Based on what? There is no plans to do it atm.

In a related but unrelated note about how other banks are better. My KBC phone app updated today with a new feature that lets me check my BOI account balances. Seriously think about that. KBC enable BOI users to use their app to for basic banking, but who knows where they might go with that! Fingerprint login for the win.

Tow

Reati wrote: »

In a related but unrelated note about how other banks are better. My KBC phone app updated today with a new feature that lets me check my BOI account balances. Seriously think about that. KBC enable BOI users to use their app to for basic banking, but who knows where they might go with that! Fingerprint login for the win.

Does the KBC app so a better job at displaying accurate Bank of Ireland Balances? I am not trying to take the mick. Banking 365 uses a separate database from the bank's core systems, which is one of the reasons the balances are all over the place. The ability to view other banks balances is driven by PSD2. It would be interesting to see if BOIs implementation is just another layer stuck on top their existing legacy stack or does it integrate at a lower level.

Reati

Tow wrote: »

Does the KBC app so a better job at displaying accurate Bank of Ireland Balances? I am not trying to take the mick. Banking 365 uses a separate database from the bank's core systems, which is one of the reasons the balances are all over the place. The ability to view other banks balances is driven by PSD2. It would be interesting to see if BOIs implementation is just another layer stuck on top their existing legacy stack or does it integrate at a lower level.

Its pretty basic. You add the account numbers and login details and it displays them as separate accounts. They have a last updated timestamp but it's does the api call when you login to the app from what I see. You can add AIB accounts too.

gr1980

Ally Dick wrote: »

gr1980 wrote: »

The situation is frustrating but I don't think Apple Pay / Google Pay will ever come to BOI.  For me itwould be a huge pain getting everything moved over to another bank so I will stick with BOI for the time being.  I'm not a happy customer so, if you really do pass on feedback to whoever, you can pass that on, not that it will make a pick of difference to anything.  

I'd say it's on its way alright

You've said this before, but the official reps on this very forum say there are no plans - if there were plans surely it would be easier to say something like "yes, it's coming in the second half of 2019" and everyone is happy.  

Franz Von Peppercorn

gr1980 wrote: »

You've said this before, but the official reps on this very forum say there are no plans - if there were plans surely it would be easier to say something like "yes, it's coming in the second half of 2019" and everyone is happy.  

It’s fairly well known that BOI are updating their stuff. From LinkedIn, the grapevine etc.

They don’t want to commit to a date.

Okon

Franz Von Peppercorn wrote: »

gr1980 wrote: »

You've said this before, but the official reps on this very forum say there are no plans - if there were plans surely it would be easier to say something like "yes, it's coming in the second half of 2019" and everyone is happy.  

It’s fairly well known that BOI are updating their stuff. From LinkedIn, the grapevine etc.

They don’t want to commit to a date.

Updating "their stuff" doesn't necessarily mean BOI will be adding Apple/Google Pay though... it could well be that after updating their stuff they will still not be implementing Apple Pay. So BOI don't have to commit to a date, just an acknowledgment that they are planning on implementing Apple Pay after they have "updated their stuff" would be a start!

WoolyJumper

Moved from Bank of Ireland a few months ago for this very reason. My turned my local branch into a "self-service" bank, so no customer service desk or cash desks. That's all well and good but then they refuse to upgrade their online backing/mobile banking which is lagging far behind other banks as well as introduce things like Apple pay.  You can't have it both ways.  You either want to have a more traditional back or improve your cashless services.  Currently you get the worst of both worlds.  

Steve F

https://www.independent.ie/business/irish/bank-of-ireland-reveal-apple-pay-and-android-pay-are-on-the-way-for-its-customers-36851458.html

I wonder?
See link

Reati

Steve F wrote: »

https://www.independent.ie/business/irish/bank-of-ireland-reveal-apple-pay-and-android-pay-are-on-the-way-for-its-customers-36851458.html

I wonder?
See link

"We expect to integrate phone payments in the future," a spokesman for the bank told Independent.ie.

"However we are not in a position to confirm timings"

So nothing new here!

eeloe

This article was from April last year.

Bigmac1euro

I've work colleagues leaving BOI left, right and centre.

antodeco

Finally, as of tomorrow, my salary will not be going into Bank of Ireland, for the first time in 20 years. The relief I have is fantastic. Moving to a bank that:

- Has physical cashiers
- Instant contactless withdrawals
- Fingerprint app!
- Google Pay
- Not charging me €40 for having an account

Steve F

Reati wrote: »

Steve F wrote: »

https://www.independent.ie/business/irish/bank-of-ireland-reveal-apple-pay-and-android-pay-are-on-the-way-for-its-customers-36851458.html

I wonder?
See link

"We expect to integrate phone payments in the future," a spokesman for the bank told Independent.ie.

"However we are not in a position to confirm timings"

So nothing new here!

Agree

gr1980

When people on here say they are leaving Bank of Ireland I suspect that BoI really don't care, which is a disgrace because they should.  Customers are unhappy and they aren't doing anything to try and make them stay.  

Bigmac1euro

gr1980 wrote: »

When people on here say they are leaving Bank of Ireland I suspect that BoI really don't care, which is a disgrace because they should.  Customers are unhappy and they aren't doing anything to try and make them stay.  

It’s embarrassing.

cmac2009

antodeco wrote: »

Finally, as of tomorrow, my salary will not be going into Bank of Ireland, for the first time in 20 years. The relief I have is fantastic. Moving to a bank that:

- Has physical cashiers
- Instant contactless withdrawals
- Fingerprint app!
- Google Pay
- Not charging me €40 for having an account

Who did you move to?

mnolan

I've just switched from BoI to KBC after 30 years. I had some minor glitches, some my own fault, but it's worth it for the Google Pay convenience, being able to use contactless for payments over €30.

jeffk

Might as well add my list to the I would move but 

Saving
Credit Card
Direct Debt

I say BOI love people like me, too much hassle to move no matter how behind the times or bad the service is

harr

jeffk wrote: »

Might as well add my list to the I would move but 

Saving
Credit Card
Direct Debt

I say BOI love people like me, too much hassle to move no matter how behind the times or bad the service is

That’s the problem and I am In same boat ...all my finances are with BOI ... add mortgage to that. Its the only bank in my town so we have a business account as well. Now saying that it’s not much of a bank anymore since they took the cash counter away all we have now is one ATM for lodgements and that is out of order most of the time. Big upheaval for us to change banks.

lbc2019

Banks now offer switcher services to move all their DDs etc

If people wont move they deserve what they get

jeffk

lbc2019 wrote: »

Banks now offer switcher services to move all their DDs etc

If people wont move they deserve what they get

Do you know what banks do free transactions etc?~

I know BOI you need to keep 3K but use to that now if thats one condition 

bromley52

jeffk wrote: »

lbc2019 wrote: »

Banks now offer switcher services to move all their DDs etc

If people wont move they deserve what they get

Do you know what banks do free transactions etc?~

I know BOI you need to keep 3K but use to that now if thats one condition 

KBC. You get free banking with their current account extra as long as you lodge > €2500/month. Eg wages. 
They also have a basic current account that has free banking with a min balance, similar to what you have. 

Their credit card offers a max €10 bonus each month if you use it in the main supermarkets. I use mine for everything and always get €10. I clear the balance each month so wouldn't benefit everyone. 

I have a Garmin Vivoactive 3 smart watch and using Garmin Pay on it with KBC is so useful

They are a very progressive modern bank and you wont regret it if you choose to move. 

Only thing is they dont have any bank branches as you would know them. They have a limited number of staffed hubs dotted around the country, so you you like a local personal touch then KBC may not be suitable. Something like a cheque can be free posted if required. 

Ally Dick

BOI is bringing in the same computer system as KBC

jeffk

bromley52 wrote: »

jeffk wrote: »

lbc2019 wrote: »

Banks now offer switcher services to move all their DDs etc

If people wont move they deserve what they get

Do you know what banks do free transactions etc?~

I know BOI you need to keep 3K but use to that now if thats one condition 

KBC. You get free banking with their current account extra as long as you lodge > €2500/month. Eg wages. 
They also have a basic current account that has free banking with a min balance, similar to what you have. 

Their credit card offers a max €10 bonus each month if you use it in the main supermarkets. I use mine for everything and always get €10. I clear the balance each month so wouldn't benefit everyone. 

I have a Garmin Vivoactive 3 smart watch and using Garmin Pay on it with KBC is so useful

They are a very progressive modern bank and you wont regret it if you choose to move. 

Only thing is they dont have any bank branches as you would know them. They have a limited number of staffed hubs dotted around the country, so you you like a local personal touch then KBC may not be suitable. Something like a cheque can be free posted if required. 

Thanks for all the info, some food for thought

I do all my banking on 365 as so much easier and from looks of my local branch it was staff there cause they had to and then point you towards the phone to do 365 on it 

Steve F

Ally Dick wrote: »

BOI is bringing in the same computer system as KBC

Time Frame?

Ally Dick

Steve F wrote: »

Ally Dick wrote: »

BOI is bringing in the same computer system as KBC

Time Frame?

I can't give you one, because I am not working on it myself, but I have a friend who is. He says it will be delivered in the next year or two

Reati

Ally Dick wrote: »

Steve F wrote: »

Ally Dick wrote: »

BOI is bringing in the same computer system as KBC

Time Frame?

I can't give you one, because I am not working on it myself, but I have a friend who is. He says it will be delivered in the next year or two

Wow... haha... That's a lifetime in tech. They are already years behind other banks and the plan is to deliver it 2 years out, which will slip as all IT projects do? Time to move and join us banking in the present.

Ally Dick

Reati wrote: »

Ally Dick wrote: »

Steve F wrote: »

Ally Dick wrote: »

BOI is bringing in the same computer system as KBC

Time Frame?

I can't give you one, because I am not working on it myself, but I have a friend who is. He says it will be delivered in the next year or two

Wow... haha... That's a lifetime in tech. They are already years behind other banks and the plan is to deliver it 2 years out, which will slip as all IT projects do? Time to move and join us banking in the present.

Yes agreed. We'll see where it leads. I'm not moving my accounts just yet. I've been with BOI for 35 years. Happy enough with what I have 

sandyxxx

I left BOI to kbc on the back of this.....best decision I’ve ever made,......no more extortionate quartetly charges,....was a bit of hassle transferring EVERYTHING but worth it in the end,.....ended up getting a mortgage and credit card off them as well!

tuxy

This is why I left BOI for N24 
N24 supports both google and apple pay and as a bonus give me good rates on currency exchange with no charge so I save money every time I buy from an online UK shop!

Bob24

tuxy wrote: »

This is why I left BOI for N24 
N24 supports both google and apple pay and as a bonus give me good rates on currency exchange with no charge so I save money every time I buy from an online UK shop!

If you want to praise your new bank, spell their name right ;-)

But yeah moved to N26 myself a while ago and it’s being working well for me.

Honestly, anyone who is unhappy about BOI should just move on rather than hoping for new features to be deployed, it might come one day but you could be waiting for a while (I closed my last account with BOI two years partly due to a lack of Apple Pay but also other limitations, and honestly never looked back - bumped into this thread and feeling sorry for people who are still asking the same question and still getting the same non-answer which was given 2 years ago).

eeloe

It's just absolute hardship for us to move.

Own accounts
Joint Account
credit card....it's a nightmare.

stuck in the BOI Eco system, and paying well for it, but lacking good features.

Ally Dick

I feel BOI will turn a corner on this once the new system is in. They can layer the Apple and Android Pay on top, and offer better features