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phone wait times

  • 09-11-2018 01:13PM
    #1
    kooga
    Registered Users, Registered Users 2 Posts: 2,914 ✭✭✭


    Good afternoon

    all week when I tried to call there is a minimum of 1/2 hr wait time - is this due to volume of calls or low staff numbers - and please don't mention live chat as an effective means of communication as it is extremely frustrating process.

    thank you


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    kooga wrote: »
    Good afternoon

    all week when I tried to call there is a minimum of 1/2 hr wait time - is this due to volume of calls or low staff numbers - and please don't mention live chat as an effective means of communication as it is extremely frustrating process.

    thank you

    Hi Kooga,

    We are experiencing delays due to a high level of calls in queue and staffing due to relocation. I fo apologise for the inconvenience. We have issued a statement on our website in relation to this and we hope to improve this very soon.

    Thanks,

    Sarah


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