The Boards.ie Explainer: FTTH and You

Paul Tergat

tuxy wrote: »

They don't talk with the public, you contact your ISP and they contact Open Eir.

christ what a farce. given i don't have an ISP it's going to be problematic!! Thanks Tuxy

Marlow

Paul Tergat wrote: »

Thanks. Do you know of a way to contact openeir?

Don't. Literally: just don't.

If Sky has your order already placed, everything is fine. It happens the odd time, that eircodes get demerged from ard keys (the old adressing system), but if your order already is in the system, it has no impact.

It could even be something that Sky messed up in the process.

Let them proceed with the order and if that goes wrong, take action. If you take action before you just create a bigger mess.

/M

tuxy

Paul Tergat wrote: »

christ what a farce. given i don't have an ISP it's going to be problematic!! Thanks Tuxy

If you have already signed up with Sky they should be able to sort it out.
I don't know what their customer service is like , some companies are not the best at keeping customers up to date.
Open Eir might spot the error themselves when they update the list next week.

Paul Tergat

Marlow wrote: »

Don't. Literally: just don't.

If Sky has your order already placed, everything is fine. It happens the odd time, that eircodes get demerged from ard keys (the old adressing system), but if your order already is in the system, it has no impact.

It could even be something that Sky messed up in the process.

Let them proceed with the order and if that goes wrong, take action. If you take action before you just create a bigger mess.

/M

tuxy wrote: »

If you have already signed up with Sky they should be able to sort it out.
I don't know what their customer service is like , some companies are not the best at keeping customers up to date.
Open Eir might spot the error themselves when they update the list next week.

Thanks guys. Hopefully is just an error as Sky did say my eircode showed up as available but got spooked based on what the site clerk had said before (although he didn't really have a notion and just said others had faced issues with BB).

tuxy

Yeah don't worry if you were on the list then you're house is definitely included.
Marlow's advise is best, you should get a call about the install at least one day before hand. If not then you will have to contact Sky but leave it for now and see if it goes ahead.

Paul Tergat

Turns out that FTTH is now not available - Sky rang to cancel the installaiton. So frustrating. I can't even get speaking to OpenEir as they wont take customer calls. Really is a terrible way of rolling out installation of this and such a backwards way of doing things.

Marlow

Paul Tergat wrote: »

Turns out that FTTH is now not available - Sky rang to cancel the installaiton. So frustrating. I can't even get speaking to OpenEir as they wont take customer calls. Really is a terrible way of rolling out installation of this and such a backwards way of doing things.

What checks was it available on previously ?

/M

Paul Tergat

Marlow wrote: »

What checks was it available on previously ?

/M

sky themselves confirmed it was available and airwire checker showed it too!

Marlow

Paul Tergat wrote: »

sky themselves confirmed it was available and airwire checker showed it too!

Well. Then it should be fixable. But no ISP will put an effort into doing that, unless you sign up with them. Sky generally doesn't want to fix anything tbh. They tend to go the way of the least resistance.

/M

Truckermal

Paul Tergat wrote: »

sky themselves confirmed it was available and airwire checker showed it too!

Same thing happened me only with Vodafone KN came out to install it but they said I'd need a pole first. The pole landed the next day and I phoned Vodafone who informed me I couldn't get it until next March. I told them about the pole and they would not listen, I got in contact with the Eir Rep who called out and signed me up with them.

Two day's later same KN guy came and installed it no hassle.

juanito171

Hi all,

So the story is that I’m elegible and FTTC broadband is available to me, however Eir are not offering broadband to me as their computer doesn’t recognise that I can avail of it, so I was wondering if anyone knows how I can get Eir to do the installation of broadband as I know all is right on my side.

Thanks,

oscarBravo

Have you considered dealing with an ISP that wants your business?

ED E

juanito171 wrote: »

So the story is that I’m elegible and FTTC broadband is available to me

Thanks,

The Boards.ie Explainer: FTTH and You

You're off topic now, start your own thread.

Hi, this might be a silly question for the experts but I'm having a hard time finding an answer.

I have the FTTC broadband, Vodafone provider, 1GB, tv included, all working fine. Contract is up soon and I want to switch to Sky.

So if I go with the Sky 100mb/s package how does that speed downgrade work?

If the cables that are coming in are now bringing 1GB how does a new provider drop the power down to 100mb?

Do they really have some switch somewhere that can reduce the speed?

CoBo55

Deleted User wrote: »

Hi, this might be a silly question for the experts but I'm having a hard time finding an answer.

I have the FTTC broadband, Vodafone provider, 1GB, tv included, all working fine. Contract is up soon and I want to switch to Sky.

So if I go with the Sky 100mb/s package how does that speed downgrade work?

If the cables that are coming in are now bringing 1GB how does a new provider drop the power down to 100mb?

Do they really have some switch somewhere that can reduce the speed?

If you’re getting 1Gb download speed then you’re on ftth, sky will be able to give you 1Gb speed too.

CoBo55

CoBo55 wrote: »

If you’re getting 1Gb download speed then you’re on ftth, sky will be able to give you 1Gb speed too.

Thanks for the response, much appreciated. They do have a 1Gb package but it's more expensive. I'm mainly just asking about the technical process of it. How does a provider turn your speed down to 100mb/s if you have the infrastructure for 1Gb?

mcbert

Deleted User wrote: »

Thanks for the response, much appreciated. They do have a 1Gb package but it's more expensive. I'm mainly just asking about the technical process of it. How does a provider turn your speed down to 100mb/s if you have the infrastructure for 1Gb?

100mb and 1Gb come into house on different lines. 100MB is a phone line. 1GB is fiber optic cable. They dont dial down 1gb to 100mb.

mcbert

mcbert wrote: »

100mb and 1Gb come into house on different lines. 100MB is a phone line. 1GB is fiber optic cable. They dont dial down 1gb to 100mb.

So is it the case that any provider using the fiber optic cable coming into the house can't dial back the speed?

Cyrus

Deleted User wrote: »

So is it the case that any provider using the fiber optic cable coming into the house can't dial back the speed?

course they can

most offer 150/500/1000

Cyrus

Cyrus wrote: »

course they can

most offer 150/500/1000

So how do they alter it? Manually from the outside connection or can they actually control it through software?

Cyrus

Deleted User wrote: »

So how do they alter it? Manually from the outside connection or can they actually control it through software?

software i would imagine.

ED E

Deleted User wrote: »

So how do they alter it? Manually from the outside connection or can they actually control it through software?

ISP sends a command to OpenEir/SIRO and seconds or minutes later the OLT will apply the fresh limit.

Downsey77

Quick question as I can't find it anywhere on boards, can you use a set of powerline adapters between the ONT/OLP & your Sky router.

Basically the ONT/OLP is going to be installed in a corner of the house, where the meter cabinet is and I'd like the router to be positioned more towards the centre of the house to give better coverage.

I have a set of TP-LINK AV1000 Gigabit Powerline adaptors and am going for the 500MB FTTH package once the Actavo civils team turn up to unblock my duct.

If you can do this, would there be much impact on the overall speed by not plugging directly into the router?

dam099

Downsey77 wrote: »

Quick question as I can't find it anywhere on boards, can you use a set of powerline adapters between the ONT/OLP & your Sky router.

Basically the ONT/OLP is going to be installed in a corner of the house, where the meter cabinet is and I'd like the router to be positioned more towards the centre of the house to give better coverage.

I have a set of TP-LINK AV1000 Gigabit Powerline adaptors and am going for the 500MB FTTH package once the Actavo civils team turn up to unblock my duct.

If you can do this, would there be much impact on the overall speed by not plugging directly into the router?

I did it with Vodafone SIRO (temporarily while some renovations were going on) so it should be possible.

Definitely likely to lose speed on a 500Mb package, I wasn't able to test wired at the time but over Wifi dont think I did much better over wifi from phone to router than 110-130 vs 400-500 (occasionally 600) using ethernet connection from ONT to router.

With the variability of powerline you may do a bit better or much worse.

Salmon

We have fibre to the home installed for the last year here and have been getting 250mbs regularly for the past year. In the last few weeks the speed has dropped to around 20mbs in the evening, from 9:30 onwards approx. I was under the impression that the fibre lines offered uncongested speeds which wouldnt drop. Is it possible that other people on the line streaming, or watching netflix etc are reducing my speeds, or is the ISP dropping it on me intentionally. I know i should ring them, but i hate making any contact with ISPs. Cheers folks

Cyrus

Salmon wrote: »

We have fibre to the home installed for the last year here and have been getting 250mbs regularly for the past year. In the last few weeks the speed has dropped to around 20mbs in the evening, from 9:30 onwards approx. I was under the impression that the fibre lines offered uncongested speeds which wouldnt drop. Is it possible that other people on the line streaming, or watching netflix etc are reducing my speeds, or is the ISP dropping it on me intentionally. I know i should ring them, but i hate making any contact with ISPs. Cheers folks

WiFi or wired.

Salmon

Cyrus wrote: »

WiFi or wired.

It's wired to the router and sent via WiFi after that. It's a direct fibre cable from the cabinet so no copper involved.

Cyrus

Salmon wrote: »

It's wired to the router and sent via WiFi after that. It's a direct fibre cable from the cabinet so no copper involved.

No what I mean is the drop in speeds are you seeing that on a wired device or a device connected vis WiFi ?

It’s more likely a WiFi issue than an actual drop in speed

Salmon

Sorry, its on a wifi connection to phones and laptops. Any idea what i might check to improve the situation?

CoBo55

Salmon wrote: »

Sorry, its on a wifi connection to phones and laptops. Any idea what i might check to improve the situation?

Try using a WiFi sniffer program like vistumbler to see what channels are around you, then manually select a channel furthest away from the surrounding ones.

Cyrus

Salmon wrote: »

Sorry, its on a wifi connection to phones and laptops. Any idea what i might check to improve the situation?

well first thing id do is check a wired connection at the same time see if its an isp problem or if its a wifi problem, its more likely a wifi problem.

do you split the 2.4g and the 5g bands?

fionny

Hi Folks,

Very useful thread! Im getting FTTH installed (open eir) via Pure on Thursday, I bought a few months back a nice Asus Wifi 6 Router (RT-AX86U) with a bit of power to it... as ive been on VDSL I have been stuck using it connected to the sky modem (moving providers naturally).. If I understand things correctly I dont need to use the Fritzbox modem which just arrived from Pure at all and can just plug straight into the ONT once its in?

Am I right?

Do I need to enter any login info for it to work?

ED E

Do I need to enter any login info for it to work?

You will. First set VLAN 10 on WAN, then enter the creds. What they are I do not know.

fionny

ED E wrote: »

You will. First set VLAN 10 on WAN, then enter the creds. What they are I do not know.

Thanks wonder if its the same as VDSL was as found that in old thread here:
Username: puretelecom@puretel.ie
Password: broadband1

Actually see no options for VLAN on my router does that mean im done for? Router ISP settings page screenshot attached

ED E

From the web GUI, go to Advanced Settings > LAN > IPTV tab.

^ Try that.

Also those creds are probably right.

fionny

Actually on the VLAN I found an article that says you can use the IPTV settings on the route to config VLAN.

EDIT: We overlapped!

Is it PPPoE Authentication settings or what?

fionny

For the record Pure Telcom came back and confirmed settings in case anyone else ever needs:


Encapsulation: PPPoe

username: puretelecom@puretel.ie

password: broadband1

Vlan ID: 10

Thanks for the help ED E!

Antonius.Prime

fionny wrote: »

For the record Pure Telcom came back and confirmed settings in case anyone else ever needs:


Encapsulation: PPPoe

username: puretelecom@puretel.ie

password: broadband1

Vlan ID: 10

Thanks for the help ED E!

I'll be hopefully using these in a few days!

Anyone had any experience with the TP-Link AX50?
Thinking of swapping out the Fritzbox 7530 we got from Pure back in October for this.

The Fritz is a decent piece of hardware, but the urban ish area I'm in in Cork has way too many competing networks to keep up.
I already have 2 sets of Powerline extenders for the low speed stuff in the house that can be wired, hoping that the "extra" power of the AX50 would mean I could get away without adding a third...

Ultimanemo

Recently I moved to a house with FTTH, I ordered eir 1gb, but I am getting 50 - 70 mbps, measured by a laptop connected with ethernet cable to the router, I phoned eir costumer service, they said it is the contention in my area, that doesn't to seem to be true as the same speed at 6 am and 9 pm
In fairness 50 mbps is enough for anything but I don't like false advertising
Anything can I do about this ?

Cyrus

Ultimanemo wrote: »

Recently I moved to a house with FTTH, I ordered eir 1gb, but I am getting 50 - 70 mbps, measured by a laptop connected with ethernet cable to the router, I phoned eir costumer service, they said it is the contention in my area, that doesn't to seem to be true as the same speed at 6 am and 9 pm
In fairness 50 mbps is enough for anything but I don't like false advertising
Anything can I do about this ?

I’d call again you obviously got the village idiot , if you have ftth you get the advertised speeds in the main, that’s so far off that there is something clearly wrong .

Have you tried other devices to be sure it’s not an issue with the laptop ?

Ultimanemo

Cyrus wrote: »

I’d call again you obviously got the village idiot , if you have ftth you get the advertised speeds in the main, that’s so far off that there is something clearly wrong .

Have you tried other devices to be sure it’s not an issue with the laptop ?

I did
same speed
Thanks

ED E

Symm up/down is very suspicious.

Change the cable.
Are they all Dells? If so thank Dell for your issues (remove Smartbyte).
Are you running any AV (Other than Defender) - if so uninstall it temporarily.

Ultimanemo

ED E wrote: »

Symm up/down is very suspicious.

Change the cable.
Are they all Dells? If so thank Dell for your issues (remove Smartbyte).
Are you running any AV (Other than Defender) - if so uninstall it temporarily.

Thank you
The cable is supplied by eir, I don't know what is Smartbyte "I don't see it in my computer"
If I turn off McAfee AV and McAfee firewall for 15 min will that do?

Ultimanemo

Ultimanemo wrote: »

Thank you
The cable is supplied by eir, I don't know what is Smartbyte "I don't see it in my computer"
If I turn off McAfee AV and McAfee firewall for 15 min will that do?

Try a different cable it's suspiciously like it's limited to 100mbit could be the cable. Are you certain the laptop has a gigabit Ethernet port?

"Solved: Beware of SmartByte - Dell Community" https://www.dell.com/community/Networking-Internet-Bluetooth/Beware-of-SmartByte/td-p/6130892

Ultimanemo

Deleted User wrote: »

Try a different cable it's suspiciously like it's limited to 100mbit could be the cable. Are you certain the laptop has a gigabit Ethernet port?

"Solved: Beware of SmartByte - Dell Community" https://www.dell.com/community/Networking-Internet-Bluetooth/Beware-of-SmartByte/td-p/6130892

Yes it has

Ultimanemo

Ultimanemo wrote: »

Yes it has

Check the status of your Ethernet adapter in network connections, does it say speed: 1.0 gigabit?

Ultimanemo

Deleted User wrote: »

Check the status of your Ethernet adapter in network connections, does it say speed: 1.0 gigabit?

Yes it does

Ultimanemo

Ultimanemo wrote: »

Yes it does

Try a different cable and if it's a Dell remove smartbyte which comes through Dell updates and will reinstall itself unless disabled

ED E

Yeah, disabling the McAfee Firewall may be enough, sometimes just having the virtual adapter/SPI process installed is a problem. Try it though.


Even if the link is "at" 1Gbps crap cable can present as low speeds. Always try a second. The fact that its the same both ways is typical of poor cabling (or other cabling issues).

fionny

ED E wrote: »

Yeah, disabling the McAfee Firewall may be enough, sometimes just having the virtual adapter/SPI process installed is a problem. Try it though.


Even if the link is "at" 1Gbps crap cable can present as low speeds. Always try a second. The fact that its the same both ways is typical of poor cabling (or other cabling issues).

Surely even wifi would perform faster then 68meg as I assume it will be an AC modem at the least.