1901 waiting time

ridonkulous

So either my mobile or your network decided that a 46 minute wait was long enough and ended the call which would be pretty funny if I hadn't wasted 46 minutes. I'm now 28 minutes and counting again... I tried chat but they said to call. I pray for the poor bast*rd that I eventually talk to, the good news for him is it looks like it'll be Monday before the call takes place. I've just moved back to eir from sky and by God I'm thinking I'll just do without at this stage. Smoke signals would be quicker and better for my sanity. The worst part is I'm calling because Eir messed up my order 

ridonkulous

31 minutes now

ridonkulous

32....

ridonkulous

Any chance of getting rid of the annoying wait music? Kasabian can stay but the others gotta go.

ridonkulous

Any chance of getting rid of the annoying wait music? Kasabian can stay but the others gotta go.

tuxy

Are you still within the 14 day cooling off period?

ridonkulous

33

ridonkulous

34................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

ridonkulous

........................................................................................35.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

ridonkulous

36!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ridonkulous

I think I broke my eir Internet.... Coming up on 40 now...

ridonkulous

We could have a new record!!!!!

ridonkulous

41111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

ridonkulous

It must be nice for the guys to get to go home at 14:30 on a Friday. If you're not going to take calls why advertise that you do?

tuxy

43?

ridonkulous

44

ridonkulous

tuxy wrote: »

43?

you beat me to it

ridonkulous

45

ridonkulous

46

ridonkulous

47!!!!!!!!!!!! new record. Sensational.

ridonkulous

48

Pelvis

tuxy wrote: »

Are you still within the 14 day cooling off period?

He won't be by the time they answer the phone.

ridonkulous

fiddy

ridonkulous

fiddy-1

Boards.ie: Niamh

While I appreciate your frustration at the long hold time ridonkulous, we can do without the minute by minute update on the thread. Stop bumping it unnecessarily. 

ridonkulous

1 hour!!!!!!! Unbelievable stuff

tuxy

Congrats

Boardnashea

This is my friday afternoon entertainment now that Business Cat is no more!

ridonkulous

Jesus they just answered.... Wow!!!! I'm actually disappointed.

tuxy

I bet I can beat your record if I'm more strategic about when I place the call. 

ridonkulous

tuxy wrote: »

I bet I can beat your record if I'm more strategic about when I place the call. 

The target has been set. Do your worst.

contrary_devil

ridonkulous wrote: »

Jesus they just answered.... Wow!!!! I'm actually disappointed.

I really did have a good laugh at this. Thanks for brightening up a miserable afternoon

Thoie

ridonkulous wrote: »

Jesus they just answered.... Wow!!!! I'm actually disappointed.

OK, so they answered, but has your issue been resolved satisfactorily?

contrary_devil

Bamboozle the the phone, e-mail addy, postal address in the attached file and see what happens 

EdgeCase

Boards.ie: Niamh wrote: »

While I appreciate your frustration at the long hold time ridonkulous, we can do without the minute by minute update on the thread. Stop bumping it unnecessarily. 

Niamh,

It's a frequent occurrence and I have had exactly the same experience myself on multiple occasions. There is no way of contacting this company! I think it’s quite a good illustration of what’s going on here.

I could post timings from my phone bills showing 40+ mins on the line to 1901.

It’s an absolute joke!

gerard1970

See this thread on how to get to talk to somebody:

https://www.boards.ie/ttfthread/2057924065

1. Go the Comreg site and click on "Queries & Complaints". https://www.comreg.ie/queries-complaints.
2. Click on got a question. There's an option there to start a WebChat, but this wasn't working on Friday, so I just filled in the on-line form and laid out the facts, as I saw them.
3. When that was done, I then went to the eir Complaints page - https://www.eir.ie/complaints, clicked on "Log a Complaint" tab and clicked on the option to send an email.  

Mint Sauce

Checked my call logs yesterday, 43 minutes one day last week. Thankfully the problem was resolved with the first person I spoke to, but there was another 20 odd minute wait, without actually speaking to anyone.

Good service, unless you actually have to speak to anyone. Hopefully the new customer service centre opening in Sligo, will resolce some of these issue.