Nova Broadband - Contention?

BArra

Does anyone else use Nova Broadband as their fixed wireless provider and have no issues?

As per it seems most if not all fixed wireless providers, during Mon-Fri off-peak hours you get useable speeds, during peak times ie. after 6pm and weekends then things plummet where streaming becomes impossible.

Tech support says my link to nearest mast is good, but there is 'interference' causing my slowdown.

Tracerts show that my internal network is fine, either on wifi or directly connecting to the dish on roof via the POE/Ethernet into my laptop, the problems start when it hits the first Nova hop, where pings vary from 200-1000ms

My jitter on ping results are all over the place due to this, I can still get speed tests of around 8Mb, but streaming is a disaster.

If I stay up past midnight though speeds go up to 20-30Mb, and pings become reliable.

Is there any way to figure out what interference apparently causes these drops or to prove this is contention or am I wasting my time?

ED E

They're fobbing you off, its contention. If latency is getting as far as 1s then its pretty bad too.

Very few WISPs will settle for selling to capacity and making a few euro when they can sell 3x capacity and make much much more. Part of that can be blamed on Irish costs of business but part is greed as others seem to manage fine.

BArra

just ran a trace route to www.google.ie..

4 b-ras-pppoe.edge.novanetworks.ie (91.142.96.1) 294.571 ms 388.932 ms 662.185 ms
5 xe-9.rtr01-cgt.gemini.core.novanetworks.ie (91.142.111.41) 594.521 ms 287.669 ms 270.394 ms
6 xe-2.rtr01-nsc.gemini.core.novanetworks.ie (91.142.110.233) 227.738 ms 318.140 ms 235.124 ms
7 vl702.rtr07.cix.core.novanetworks.ie (91.142.111.197) 465.665 ms 106.606 ms 56.141 ms
8 10ge-08.rtr01.cix.border.novanetworks.ie (91.142.110.65) 22.113 ms 12.891 ms 25.403 ms
9 10ge-07.rtr02.cix.border.novanetworks.ie (91.142.111.170) 25.149 ms 14.139 ms 22.524 ms
10 vl3001.rtr02.cwt.border.novanetworks.ie (91.142.111.38) 75.786 ms 200.958 ms 67.630 ms
11 10ge-02.rtr01.cwt.border.novanetworks.ie (91.142.111.173) 23.620 ms 25.496 ms 98.922 ms
12 inex.google.com (185.6.36.57) 44.739 ms 37.359 ms 381.823 ms
13 74.125.243.241 (74.125.243.241) 277.752 ms 208.170 ms 229.802 ms
14 209.85.244.241 (209.85.244.241) 302.691 ms 324.612 ms 240.956 ms
15 arn06s07-in-f99.1e100.net (216.58.209.99) 26.927 ms 23.505 ms 18.959 ms

ussjtrunks

did one to rte.ie there and mine seems fine atm, with nova too, its all just luck really on what mast you are on

4 23 ms 23 ms 19 ms 91.142.110.161
5 30 ms 32 ms 28 ms vl4008.rtr07.cix.core.novanetworks.ie [91.142.110.81]
6 31 ms 44 ms 25 ms 10ge-08.rtr01.cix.border.novanetworks.ie [91.142.110.65]
7 35 ms 22 ms 23 ms xe-0-0-2-302.bdr02.core.cix.ie [91.103.0.69]
8 28 ms 31 ms 52 ms 91.103.0.203
9 32 ms 27 ms 37 ms inex1.as13335.net [185.6.36.76]
10 26 ms 31 ms 29 ms 104.18.162.29

9726_9726

BArra wrote: »

just ran a trace route to www.google.ie..

4 b-ras-pppoe.edge.novanetworks.ie (91.142.96.1) 294.571 ms 388.932 ms 662.185 ms
5 xe-9.rtr01-cgt.gemini.core.novanetworks.ie (91.142.111.41) 594.521 ms 287.669 ms 270.394 ms
6 xe-2.rtr01-nsc.gemini.core.novanetworks.ie (91.142.110.233) 227.738 ms 318.140 ms 235.124 ms
7 vl702.rtr07.cix.core.novanetworks.ie (91.142.111.197) 465.665 ms 106.606 ms 56.141 ms
8 10ge-08.rtr01.cix.border.novanetworks.ie (91.142.110.65) 22.113 ms 12.891 ms 25.403 ms
9 10ge-07.rtr02.cix.border.novanetworks.ie (91.142.111.170) 25.149 ms 14.139 ms 22.524 ms
10 vl3001.rtr02.cwt.border.novanetworks.ie (91.142.111.38) 75.786 ms 200.958 ms 67.630 ms
11 10ge-02.rtr01.cwt.border.novanetworks.ie (91.142.111.173) 23.620 ms 25.496 ms 98.922 ms
12 inex.google.com (185.6.36.57) 44.739 ms 37.359 ms 381.823 ms
13 74.125.243.241 (74.125.243.241) 277.752 ms 208.170 ms 229.802 ms
14 209.85.244.241 (209.85.244.241) 302.691 ms 324.612 ms 240.956 ms
15 arn06s07-in-f99.1e100.net (216.58.209.99) 26.927 ms 23.505 ms 18.959 ms

Your first hop is crap. This would be between your antenna and the base station. If it is a 5GHz AP, then it could be that there is night time activity on an interfering source, like another WISP or something.

Can they move you to another AP? Or change the frequency?

BArra

was advised I'm connecting to best quality connection and nearest mast

and the consecutive hops within novas network aren't good either from that traceroute, so surely it rules out your theory of interference

4 b-ras-pppoe.edge.novanetworks.ie (91.142.96.1) 294.571 ms 388.932 ms 662.185 ms
5 xe-9.rtr01-cgt.gemini.core.novanetworks.ie (91.142.111.41) 594.521 ms 287.669 ms 270.394 ms
6 xe-2.rtr01-nsc.gemini.core.novanetworks.ie (91.142.110.233) 227.738 ms 318.140 ms 235.124 ms
7 vl702.rtr07.cix.core.novanetworks.ie (91.142.111.197) 465.665 ms 106.606 ms 56.141 ms

BArra

ping/jitter has now come down since 11pm, no more spikes and the internet is useable

if I give it another hour or two I will likely get 20/30Mb+ download

tsue921i8wljb3

BArra wrote: »

was advised I'm connecting to best quality connection and nearest mast

and the consecutive hops within novas network aren't good either from that traceroute, so surely it rules out your theory of interference

4 b-ras-pppoe.edge.novanetworks.ie (91.142.96.1) 294.571 ms 388.932 ms 662.185 ms
5 xe-9.rtr01-cgt.gemini.core.novanetworks.ie (91.142.111.41) 594.521 ms 287.669 ms 270.394 ms
6 xe-2.rtr01-nsc.gemini.core.novanetworks.ie (91.142.110.233) 227.738 ms 318.140 ms 235.124 ms
7 vl702.rtr07.cix.core.novanetworks.ie (91.142.111.197) 465.665 ms 106.606 ms 56.141 ms

Tracroutes are not the best method of identifying issues as intermediate hops may drop or give lower priority to ICMP.

Try something like

ping -n 600 heanet.ie

to see if you're getting packet loss.

For more in depth analysis you could set up a quality monitor to capture data over a longer period.

https://www.thinkbroadband.com/broadband/monitoring/quality

9726_9726

BArra wrote: »

was advised I'm connecting to best quality connection and nearest mast

and the consecutive hops within novas network aren't good either from that traceroute, so surely it rules out your theory of interference

4 b-ras-pppoe.edge.novanetworks.ie (91.142.96.1) 294.571 ms 388.932 ms 662.185 ms
5 xe-9.rtr01-cgt.gemini.core.novanetworks.ie (91.142.111.41) 594.521 ms 287.669 ms 270.394 ms
6 xe-2.rtr01-nsc.gemini.core.novanetworks.ie (91.142.110.233) 227.738 ms 318.140 ms 235.124 ms
7 vl702.rtr07.cix.core.novanetworks.ie (91.142.111.197) 465.665 ms 106.606 ms 56.141 ms

No, latency on the first hop will show up on all subsequent hops in a cumulative way.

BArra

what does ping -n do? I am using Mac OS so unsure how I can do that, net utility just gives me an option to ping an address without adding parameters

tsue921i8wljb3

BArra wrote: »

what does ping -n do? I am using Mac OS so unsure how I can do that, net utility just gives me an option to ping an address without adding parameters

-n 600 would send 600 pings so it would run for 10 minutes.

Johnboy1951

Tiana Drab Gloom wrote: »

-n 600 would send 600 pings so it would run for 10 minutes.

That would be

ping -c 600 <URL>

for me on Linux.

-c => count

m99T

Try pinging the broadcast IP and see how many devices reply. That can give you an idea of contention if its set to reply.

It will be .255 of your first hop IP.

EG If my CPE Antenna is 172.20.169.24 and the AP is 172.20.169.1 then running ping 172.20.169.255 may return you a list of active clients as it will effectively ping all clients.

That might prove it's contention.

BArra

No dice on that I am afraid

Their support responded again to say they monitored my CPE which provides consistent pings from 7ms(min) to 35ms(max) over an extended period of time, they won't entertain my trace routes as it isn't an accurate way to pinpoint a problem.

I am on a residential package and thus speeds are not guaranteed, speed is determined by link quality and signal

So as I understand it, my CPE and their AP have no issues with pinging me or latency at any time, however when I am trying to stream something or download after 7PM I am seeing increased overall latency and poor sub 6Mb speeds.

They are advising no contention on my AP is occurring but they do perform traffic management at busy times :P

The usual blurbs about wifi is not an accurate way to test; I may have viruses; anti-virus scans running; interference occurring in the evening time; and if I need a more consistent internet package I would need to look at getting a business package

So from the above I understand my CPE and AP have no issues with latency or interference, as the RRDTool graphs I have seen show minimal loss, its what's happening after that in real world scenario of me trying to stream or download at a certain time where I see my ping/jitter all over the place and speeds below 6Mb, making streaming infuriating

Oh well, I knew it would be a slim to no chance of going anywhere with this if I am honest with myself

m99T

BArra wrote: »

No dice on that I am afraid

Their support responded again to say they monitored my CPE which provides consistent pings from 7ms(min) to 35ms(max) over an extended period of time, they won't entertain my trace routes as it isn't an accurate way to pinpoint a problem.

I am on a residential package and thus speeds are not guaranteed, speed is determined by link quality and signal

So as I understand it, my CPE and their AP have no issues with pinging me or latency at any time, however when I am trying to stream something or download after 7PM I am seeing increased overall latency and poor sub 6Mb speeds.

They are advising no contention on my AP is occurring but they do perform traffic management at busy times :P

The usual blurbs about wifi is not an accurate way to test; I may have viruses; anti-virus scans running; interference occurring in the evening time; and if I need a more consistent internet package I would need to look at getting a business package

So from the above I understand my CPE and AP have no issues with latency or interference, as the RRDTool graphs I have seen show minimal loss, its what's happening after that in real world scenario of me trying to stream or download at a certain time where I see my ping/jitter all over the place and speeds below 6Mb, making streaming infuriating

Oh well, I knew it would be a slim to no chance of going anywhere with this if I am honest with myself

That really does suck. I am usually suspicious when speeds drop on WiSP's. Could be mast overloading, could be a new AP. The only real way is to find out all the details you can about their setup.

Possibly the network has changed in the middle somewhere. Do you know anyone else on the same mast?

BArra

all I know is that I am in control of my internal network and will know if I have an internal issue causing a problem, I catagorically don't.

Everything is fine and dandy if you use the internet when the sun is up; after that its luck of the draw. To which, them showing me graphs showing max 35ms to their AP means the link is good, something else is causing the slow down past that

tsue921i8wljb3

BArra wrote: »

all I know is that I am in control of my internal network and will know if I have an internal issue causing a problem, I catagorically don't.

Everything is fine and dandy if you use the internet when the sun is up; after that its luck of the draw. To which, them showing me graphs showing max 35ms to their AP means the link is good, something else is causing the slow down past that

Did you check for packet loss at peak times as I suggested earlier?

BArra

Will likely report back tomorrow evening with your suggestion, thanks navi

tsue921i8wljb3

BArra wrote: »

Will likely report back tomorrow evening with your suggestion, thanks navi

https://blog.teamtreehouse.com/introduction-to-the-mac-os-x-command-line

You should be able to use the ping command I suggested from the command line. It may need the "c" option as Johnboy posted. Also try to test when your machine is cabled to the router. Testing over WiFi is just adding more uncertainty.

BArra

So here is the result for 600 pings to heanet.ie, only 1% packet loss.

- tested directly connected to the CPE; no router connected

Current DL/UL speeds:
Time: 7.37PM
DL: 3.5Mbps
UL: 1.4Mbps

Time: 7.40PM
DL: 1.7Mbps
UL: 0.8Mbps

Earlier Today:
Time: Before 6PM
DL avg: 25Mbps
UL avg: 9Mbps

--- iconia.heanet.ie ping statistics ---
600 packets transmitted, 594 packets received, 1.0% packet loss
round-trip min/avg/max/stddev = 10.447/47.651/343.639/46.055 ms

So to deduce from the above, 1% packet loss is fine, the pings are okay, which would mean my link from CPE to Nova AP is fine, but from after that it goes to ****?

Also tested downloading a linux ISO from heanet.ie, which is maxing out at about 1.4Mbps to 3Mbps

ED E

350ms max is high but your average is alright.


If you have a public IP and respond to pings setup a BQM. It'll make pretty graphs of the congestion.
https://www.thinkbroadband.com/broadband/monitoring/quality

tsue921i8wljb3

BArra wrote: »

So here is the result for 600 pings to heanet.ie, only 1% packet loss.

- tested directly connected to the CPE; no router connected

Current DL/UL speeds:
Time: 7.37PM
DL: 3.5Mbps
UL: 1.4Mbps

Time: 7.40PM
DL: 1.7Mbps
UL: 0.8Mbps

Earlier Today:
Time: Before 6PM
DL avg: 25Mbps
UL avg: 9Mbps

--- iconia.heanet.ie ping statistics ---
600 packets transmitted, 594 packets received, 1.0% packet loss
round-trip min/avg/max/stddev = 10.447/47.651/343.639/46.055 ms

So to deduce from the above, 1% packet loss is fine, the pings are okay, which would mean my link from CPE to Nova AP is fine, but from after that it goes to ****?

Also tested downloading a linux ISO from heanet.ie, which is maxing out at about 1.4Mbps to 3Mbps

1% packet loss is not fine. Ideally you should have no loss. I think you know yourself that they are unlikely to fix it. They'll keep fobbing you off until you get fed up or leave.

BArra

Unable to setup the quality monitor, router seems to be blocking ICMP requests and there is nowhere in the router admin page to change it. Maybe I need to create a rule but I'm not sure its worth it, I am confident my latency to the AP is good enough.

sorry navi I didn't mean overall that 1% loss is hunky dory, what I meant was my overall average pings are stable enough, and im not dropping packets all over the place to cause my slowdown in throughput.

their just isn't the backhaul available to utilize, or should I say 'traffic managment'

BArra

as the thread is coming to a successful end or perhaps failure for me, I am surprised nobody else on here as a customer of Nova Broadband has chimed in about any similar woes

if anyone does jump it, if you wouldn't mind giving me your Speedtest results, ideally from between 7pm-10pm

I am a customer on their Supernova package which provides 'up-to 50Mb download and 10Mb upload'

heavydawson

BArra wrote: »

as the thread is coming to a successful end or perhaps failure for me, I am surprised nobody else on here as a customer of Nova Broadband has chimed in about any similar woes

if anyone does jump it, if you wouldn't mind giving me your Speedtest results, ideally from between 7pm-10pm

I am a customer on their Supernova package which provides 'up-to 50Mb download and 10Mb upload'

I'm on Nova as well. I've had very similar issues to the ones your describing sporadically. My biggest issue is less with the congestion and more with the uplink/downlink internal contention. I use video-conferencing with the US West Coast a lot, and I end up turning off my own video stream to reliably receive video down. I actually switched to Novas business MyWave offering (20D/3U).

I've ran traceroute and seen the issues you describe where the Wireless link itself is minimally impacting, and it's some hardware within Novas core that the latency starts. Under normal circumstances, I see ~16->20ms latency to most Irish major websites, which I consider pretty damn good.

However, in the evening the packet loss goes bananas. Bearing in mind I'm on a business package, if anything in the evening my packet loss should be _decreasing_ as most business' will be dropping off.

Also WRT SpeedTest, I've seen _VERY_ suspicious results with Nova on it. Try running a speedtest on Speedtest.net and on Fast.com immediately after and let me know how you go.
I'm highly suspicious they're prioritizing traffic to SpeedTest.net over other traffic. I also get excellent results on SpeedTest, while Fast.com results are 2-3x slower

BArra

What sort of % packet loss are you getting and is there a general timeframe where it goes downhill?

Assume you are paying 200e a month for a 20/3 business package?

Nova advised me with graphs that I had 9.3% packet loss over a 30 hour monitoring period, my own testing over 600 pings to heanet.ie during the evening around 8pm when my speeds drop to 3Mb-ish gave a 1% loss figure

- Can you give Speedtest results from between 7pm/10pm to compare by any chance?

- My general situation is:

01:00-19:00 -> speeds between 15-30Mb
19:00-00:00 -> speeds under 5Mb (stable latency from CPE to AP, but increased latency on further nova hops)

--

- Ran a test just now on Fast.com and Speedtest, results favour Speedtest quite significantly

Fast.com (Dublin server)
DL: 6.2Mbps
UL: 4.8Mbps

Speedtest (Digiweb Dublin server)
DL: 22.4Mbps
UL: 7.52Mbps

tsue921i8wljb3

I don't think fast.com is particularly reliable. I get about 50% of my actual speed testing to it. It also does not seem to work correctly with Firefox.

amber2

Had same issue, virtually no service after 6/7pm ish, harassed them since August & got nowhere. They wanted me to sign up for 12 month contract to a service that isn’t fit for purpose, I’ve have been with them for years. Just seems to have too many customers now, but we are out in the countryside and there isn’t an alternative unless we go back to Eir’s abismal Service.

BArra

what speed package are you on and which mast are you connected to?

if you wouldn't mind giving Speedtest results in the evening it would be much appreciated

(I'm connected to Rochestown on supernova 50Mb/10Mb, but real world up to 30Mb before 7pm)

amber2

We were on the 20mb package and when I complained they switched us to the 50mb package on a 12 month contract, located in North Cork.

BArra

oh dear

http://www.speedtest.net/my-result/d/68849739

9726_9726

amber2 wrote: »

We were on the 20mb package And when I complained they switched us
To the 50mb package on a 12 month contract, located in North Cork.

Hey guys, try doing a traceroute inbound to your public IP to get another perspective on where the congestion or interference is. (BTW, either would cause failed frames and thus packets and would look very much the same, even down to the evening bias).

Go to www.whatismyip.com and do a web based traceroute (looking glass) from a Dublin or London server inbound to your IP.

FFS don't publish your IP here!

Also, for goodness sake, stop posting WiFi speed tests. They are completely unscientific and useless.

m99T

9726_9726 wrote: »

Hey guys, try doing a traceroute inbound to your public IP to get another perspective on where the congestion or interference is. (BTW, either would cause failed frames and thus packets and would look very much the same, even down to the evening bias).

Go to www.whatismyip.com and do a web based traceroute (looking glass) from a Dublin or London server inbound to your IP.

FFS don't publish your IP here!

Also, for goodness sake, stop posting WiFi speed tests. They are completely unscientific and useless.

IP's are public information and should always be treated as such, just saying. Obscurity != security.

BArra

IE Server:

#1

traceroute to 30 hops max, 60 byte packets
1 gi0-7-1-19.224.rcr21.dub01.atlas.cogentco.com (130.117.254.169) 0.772 ms 0.794 ms
2 be2531.rcr11.b020477-1.dub01.atlas.cogentco.com (154.54.38.22) 1.120 ms 1.244 ms
3 149.6.4.82 (149.6.4.82) 1.371 ms 3.674 ms
4 78.137.186.71 (78.137.186.71) 5.566 ms 5.571 ms
5 78.137.157.142 (78.137.157.142) 5.567 ms 5.722 ms
6 91.103.0.195 (91.103.0.195) 12.059 ms 12.064 ms
7 91.103.0.131 (91.103.0.131) 12.056 ms 12.035 ms
8 91.103.0.70 (91.103.0.70) 5.820 ms 5.800 ms
9 10ge-01.rtr07.cix.core.novanetworks.ie (91.142.110.66) 5.912 ms 5.775 ms
10 xe-1.rtr01-nsc.novanetworks.ie (91.142.111.198) 6.058 ms 6.058 ms
11 xe-2.rtr01-cgt.gemini.core.novanetworks.ie (91.142.110.238) 6.762 ms 6.557 ms
12 xe-1.rtr01-rch.gemini.core.novanetworks.ie (91.142.111.46) 7.136 ms 7.614 ms
13 ***** 152.268 ms 151.568 ms

#2

traceroute to , 30 hops max, 60 byte packets
1 gi0-7-1-19.224.rcr21.dub01.atlas.cogentco.com (130.117.254.169) 0.770 ms 0.781 ms
2 be2531.rcr11.b020477-1.dub01.atlas.cogentco.com (154.54.38.22) 1.177 ms 1.301 ms
3 149.6.4.82 (149.6.4.82) 5.431 ms 7.732 ms
4 78.137.186.71 (78.137.186.71) 5.595 ms 5.602 ms
5 78.137.157.142 (78.137.157.142) 5.612 ms 5.619 ms
6 91.103.0.195 (91.103.0.195) 11.864 ms 12.053 ms
7 91.103.0.131 (91.103.0.131) 12.045 ms 12.056 ms
8 91.103.0.70 (91.103.0.70) 5.869 ms 5.846 ms
9 10ge-01.rtr07.cix.core.novanetworks.ie (91.142.110.66) 5.813 ms 5.783 ms
10 xe-1.rtr01-nsc.novanetworks.ie (91.142.111.198) 6.105 ms 6.100 ms
11 xe-2.rtr01-cgt.gemini.core.novanetworks.ie (91.142.110.238) 6.684 ms 6.688 ms
12 xe-1.rtr01-rch.gemini.core.novanetworks.ie (91.142.111.46) 7.450 ms 7.456 ms
13 **** 368.109 ms 368.134 ms

GB Server:

#1

traceroute to , 30 hops max, 60 byte packets
1 gi0-0-1-15.7.nr12.b025687-0.lon13.atlas.cogentco.com (130.117.254.57) 0.726 ms 0.758 ms
2 te0-0-1-0.agr12.lon13.atlas.cogentco.com (154.25.4.173) 0.828 ms 0.940 ms
3 te0-0-0-3.ccr41.lon13.atlas.cogentco.com (154.54.39.97) 0.931 ms 0.935 ms
4 be3487.ccr51.lhr01.atlas.cogentco.com (154.54.60.6) 1.495 ms be3488.ccr52.lhr01.atlas.cogentco.com (154.54.60.14) 1.476 ms
5 be2527.rcr21.dub01.atlas.cogentco.com (154.54.37.246) 10.470 ms be2526.rcr21.dub01.atlas.cogentco.com (154.54.39.14) 10.676 ms
6 be2531.rcr11.b020477-1.dub01.atlas.cogentco.com (154.54.38.22) 11.057 ms 13.339 ms
7 149.6.4.82 (149.6.4.82) 11.113 ms 11.180 ms
8 78.137.186.71 (78.137.186.71) 15.441 ms 15.455 ms
9 78.137.157.142 (78.137.157.142) 15.559 ms 15.565 ms
10 91.103.0.195 (91.103.0.195) 12.037 ms 12.013 ms
11 91.103.0.131 (91.103.0.131) 11.974 ms 11.939 ms
12 91.103.0.70 (91.103.0.70) 15.603 ms 15.619 ms
13 10ge-01.rtr07.cix.core.novanetworks.ie (91.142.110.66) 62.283 ms 62.295 ms
14 xe-1.rtr01-nsc.novanetworks.ie (91.142.111.198) 62.760 ms 61.898 ms
15 xe-2.rtr01-cgt.gemini.core.novanetworks.ie (91.142.110.238) 63.583 ms 63.558 ms
16 xe-1.rtr01-rch.gemini.core.novanetworks.ie (91.142.111.46) 65.064 ms 65.040 ms
17 *** 82.479 ms 81.703 ms

#2

traceroute to , 30 hops max, 60 byte packets
1 gi0-0-1-15.7.nr12.b025687-0.lon13.atlas.cogentco.com (130.117.254.57) 0.855 ms 1.033 ms
2 te0-0-1-0.agr12.lon13.atlas.cogentco.com (154.25.4.173) 0.852 ms te0-0-1-0.agr11.lon13.atlas.cogentco.com (154.25.4.169) 0.828 ms
3 te0-19-0-3.ccr41.lon13.atlas.cogentco.com (154.54.38.49) 0.781 ms 0.804 ms
4 be3487.ccr51.lhr01.atlas.cogentco.com (154.54.60.6) 1.803 ms 1.807 ms
5 be2527.rcr21.dub01.atlas.cogentco.com (154.54.37.246) 10.669 ms 10.644 ms
6 be2531.rcr11.b020477-1.dub01.atlas.cogentco.com (154.54.38.22) 11.306 ms 13.736 ms
7 149.6.4.82 (149.6.4.82) 11.047 ms 11.098 ms
8 78.137.186.71 (78.137.186.71) 15.448 ms 15.458 ms
9 78.137.157.142 (78.137.157.142) 15.430 ms 15.427 ms
10 91.103.0.195 (91.103.0.195) 11.901 ms 11.894 ms
11 91.103.0.131 (91.103.0.131) 11.865 ms 11.936 ms
12 91.103.0.70 (91.103.0.70) 15.623 ms 15.627 ms
13 10ge-01.rtr07.cix.core.novanetworks.ie (91.142.110.66) 71.759 ms 71.734 ms
14 xe-1.rtr01-nsc.novanetworks.ie (91.142.111.198) 72.239 ms 72.246 ms
15 xe-2.rtr01-cgt.gemini.core.novanetworks.ie (91.142.110.238) 72.396 ms 72.401 ms
16 xe-1.rtr01-rch.gemini.core.novanetworks.ie (91.142.111.46) 75.057 ms 75.033 ms
17 **** 128.934 ms 128.931 ms

john.cashman

BArra wrote: »

what speed package are you on and which mast are you connected to?

if you wouldn't mind giving Speedtest results in the evening it would be much appreciated

(I'm connected to Rochestown on supernova 50Mb/10Mb, but real world up to 30Mb before 7pm)

I am on the Rochestown mast as well and have similar issues. Around evening times everything slowdown until midnight.

BigDogBig

Has anyone on Nova had any success in getting a better more consistent speed from them?

I'm in Churchtown Co Cork and am seeing similar issues with speeds. Running 1-3 average during the day 10am - 10pm. Picks up after that and can hit 25+ after midnight.

Very frustrating as you can imagine.

The support process is a joke and just fob you off claiming that they can see speeds of 17 all day hitting the dish on my roof.

Thanks

heavydawson

BigDogBig wrote: »

Has anyone on Nova had any success in getting a better more consistent speed from them?

I'm in Churchtown Co Cork and am seeing similar issues with speeds. Running 1-3 average during the day 10am - 10pm. Picks up after that and can hit 25+ after midnight.

Very frustrating as you can imagine.

The support process is a joke and just fob you off claiming that they can see speeds of 17 all day hitting the dish on my roof.

Thanks

The speed varies for me hour to hour, today I saw 50Mbps this morning around 9am, but yesterday it was 3-6Mbps in the evening. FWIW I don't expect consistency. The behaviour we're seeing right now is not something the operators could have factored into their models (I'm assuming they don't allocate enough bandwidth so that everyone can access the full 50Mbps 100% of the time). I don't know about the radio links to know if they're part of the problem, but I can imagine their backhaul and core infrastructure is probably straining.

stephen.dunne

m99T wrote: »

IP's are public information and should always be treated as such, just saying. Obscurity != security.

And probably dynamic or GCNAT anyhow.. Statics are a rarity nowadays

JabbaTheHut

I've had problems with them for nearly 3 weeks now. I do know that their network is probably under strain at the moment, but I am getting total disconnection to their network. I asked a question a few days ago on the wireless section of the broadband forum here, but didn't get any replies to it, so assumed I may be alone. Although, I did see a few people experiencing similar problems to me on Novas Facebook page.

I had contacted them more than a week ago with no reply. I gave them more than a week to send a follow up message as they said they were experiencing unprecedented levels of traffic at the moment. Today I got a call from them to say they made a small change to my router settings, and I'm now at more than 40mb speed. I tried straight away, and it was 18mb.
To be honest, it's never been better than 25 or 26, but all I really wanted was a solid connection, not one that dropped. By 9pm it was down to 0.89mb, with 17% packet loss.

I found this thread when I Googled "b-ras-pppoe.edge.novanetworks.ie". I'm forced to tether my phone to the PC over the last couple of weeks, and have pinged the preceding ip (91.142.110.9) from it to see where the problem may lie. (The next hop just returns Request timed out.)

However, at this time of the night, the network is OK. I'm getting 1% packet loss to Googles DNS server. While not gospel, Speedtest gives me about 8mb. So I'll have to wait until tomorrow evening to try again.

ussjtrunks

I usually get the full 50mb on Nova almost all the time but since the lockdown I get a max of 25mb, tonight it was really bad though had like 2mb since 8pm

aFlabbyPanda

I'm Airwave and was having similar issues. Nova claim they can provide between 25 & 50 Mbps even with the extra load due to Covid restrictions. Despite having opened tickets with Airwave now for 10 days they refuse to admit there is a problem or what could be causing my slow speed! Very frustrating trying to work from home.

heavydawson

Just wanted to leave a small positive note about Nova. Their Tipperary/Kilkenny infrastructure hit some issues yesterday, and our connection went down. I checked novastatus.net and nothing had been reported, so I fired them off a quick support ticket from their website. I got an actual voice call back from them within 20 minutes letting me know exactly what the problem was. Not a robo-caller, but a proper human being.
When NBI hits my area in however many years, I hope Nova end up as a reseller.

JabbaTheHut

In fairness to them, when there's a problem like that, they update their novastatus.net page fairly quickly.

Unfortunately for me, I've been getting frequent disconnections for the past 2 months or so. I've contacted them, and they did contact me after about 10 days to say the changed some settings on my Ubiquiti router on the roof. Made no difference. The lack of others complaining leads me to believe it's a problem on my end, and I'm trying to sort out where.

ussjtrunks

Connection today unuseable been with um for the last 5 years always saw over 30mb till this coronavirus started. Still feel I should be getting more than this anyone else on Nova how are ye getting on?

JabbaTheHut

ussjtrunks wrote: »

Connection today unuseable been with um for the last 5 years always saw over 30mb till this coronavirus started. Still feel I should be getting more than this anyone else on Nova how are ye getting on?

As I've previously mentioned, I never got near 50meg, usually 20mb, and the Coronavirus hasn't really made much of a difference that way. But as per my last post, I get the connection dropped a good few times a day.

ussjtrunks

Atleast I’m not getting disconnected at any time, the morning seems to be worst hit for some reason rn I have around 10mb

z0oT

JabbaTheHut wrote: »

Unfortunately for me, I've been getting frequent disconnections for the past 2 months or so. I've contacted them, and they did contact me after about 10 days to say the changed some settings on my Ubiquiti router on the roof. Made no difference. The lack of others complaining leads me to believe it's a problem on my end, and I'm trying to sort out where.

I have a similar issue. We're with Nova in Tipperary since 2016 and the connection was wonderfully reliable up until mid-2019 when we would have got the speed bump up to their "Supernova" package.

Since then, periodically I get completely disconnected from their network. The router will lose the IP, attempt to re-connect and fail to do so.

It'll continue to fail until one or more of the following is done:

• Reboot the router
• Unplug the PoE connection to the Dish on the Roof and plug it in again
• Unplug the WAN ethernet cable and plug it in again

This might only happen once a week, or can happen daily. 99.9% of the time, http://novastatus.net shows no issue when this occurs. Their support has more or less thrown their hands in the air and said the problem is down to local interference in the area and there's nothing they can do about it. I do know other wireless ISPs have moved into the area since around the time we've started to have issues, so maybe it could be true, but I don't know anymore.

I also have a Static IP from them which is good. However, what is frustrating is that I can't use a Router other than the really low end TP-Link WR841N they provide with only 100Mbps LAN ports. I've tried 3 other routers (with Gigabit LAN ports) and while they connect just fine on the WAN and work for a while, they throw up a "WAN Cable is Unplugged/Disconnected" error that the WR841N doesn't. There must something seriously screwed up with whatever is inside that Dish on the roof.

I've honestly had enough of this with working from home and I'm only waiting to switch to another provider now. It's a shame given their connection used to be so reliable.

heavydawson

z0oT wrote: »

I have a similar issue. We're with Nova in Tipperary since 2016 and the connection was wonderfully reliable up until mid-2019 when we would have got the speed bump up to their "Supernova" package.

Since then, periodically I get completely disconnected from their network. The router will lose the IP, attempt to re-connect and fail to do so.

It'll continue to fail until one or more of the following is done:

• Reboot the router
• Unplug the PoE connection to the Dish on the Roof and plug it in again
• Unplug the WAN ethernet cable and plug it in again

This might only happen once a week, or can happen daily. 99.9% of the time, http://novastatus.net shows no issue when this occurs. Their support has more or less thrown their hands in the air and said the problem is down to local interference in the area and there's nothing they can do about it. I do know other wireless ISPs have moved into the area since around the time we've started to have issues, so maybe it could be true, but I don't know anymore.

I also have a Static IP from them which is good. However, what is frustrating is that I can't use a Router other than the really low end TP-Link WR841N they provide with only 100Mbps LAN ports. I've tried 3 other routers (with Gigabit LAN ports) and while they connect just fine on the WAN and work for a while, they throw up a "WAN Cable is Unplugged/Disconnected" error that the WR841N doesn't. There must something seriously screwed up with whatever is inside that Dish on the roof.

I've honestly had enough of this with working from home and I'm only waiting to switch to another provider now. It's a shame given their connection used to be so reliable.

That's an odd issue with the router! FWIW I've used a downstream router since I got Nova, first an ASUS RT-AC68U, now a Peplink Balance Two. I've never seen the WAN disconnection issues you mention.

JabbaTheHut

z0oT wrote: »

I have a similar issue. We're with Nova in Tipperary since 2016 and the connection was wonderfully reliable up until mid-2019 when we would have got the speed bump up to their "Supernova" package.

Since then, periodically I get completely disconnected from their network. The router will lose the IP, attempt to re-connect and fail to do so.

It'll continue to fail until one or more of the following is done:

• Reboot the router
• Unplug the PoE connection to the Dish on the Roof and plug it in again
• Unplug the WAN ethernet cable and plug it in again

This might only happen once a week, or can happen daily. 99.9% of the time, http://novastatus.net shows no issue when this occurs. Their support has more or less thrown their hands in the air and said the problem is down to local interference in the area and there's nothing they can do about it. I do know other wireless ISPs have moved into the area since around the time we've started to have issues, so maybe it could be true, but I don't know anymore.

I also have a Static IP from them which is good. However, what is frustrating is that I can't use a Router other than the really low end TP-Link WR841N they provide with only 100Mbps LAN ports. I've tried 3 other routers (with Gigabit LAN ports) and while they connect just fine on the WAN and work for a while, they throw up a "WAN Cable is Unplugged/Disconnected" error that the WR841N doesn't. There must something seriously screwed up with whatever is inside that Dish on the roof.

I've honestly had enough of this with working from home and I'm only waiting to switch to another provider now. It's a shame given their connection used to be so reliable.

Interestingly, we're in Tipp, with Nova from about mid 2016 too. It was pretty good, save for a month in 2017 when we suddenly started to go over the 20mb limit at the time. After a fair bit of wrangling with support, as quick as the problem appeared, it disappeared. I got an RT-N66U, put on TomatoUsb so I could see the usage. I had some intermittent problems over the years, but nothing like this.

I trialed Imagine last summer. It was great, but reading about other people experiences, and the fact Nova had just launched their Supernova service, I stayed with Nova.

Now, I will say, over the last few days, things have improved hugely. Packet loss has dropped to 0% over a few hours testing. I did send them an email with my results, so maybe they did something to change it.

z0oT

heavydawson wrote: »

That's an odd issue with the router! FWIW I've used a downstream router since I got Nova, first an ASUS RT-AC68U, now a Peplink Balance Two. I've never seen the WAN disconnection issues you mention.

I've tried a Tp-Link Archer C7 with its stock firmware, then with DD-WRT flashed on to it. I then tried an Asus RT-AC66U. All of them reported a complete disconnection on the WAN port after a few days or a week.

Back in the day on certain desktop motherboards, some Realtek ethernet NICs would do funny things when working at 1Gbps so I figured something like that could be going on. I even went away and crimped a CAT5e cable to connect only two of the four twisted pairs to force the connection to work at 100Mbps, and still I got the same issue with each of the aftermarket routers.

Thankfully though I've gotten around it by installing an OpenVPN server in a Virtual Machine on my Home Server rather than having it run on the router. It just means one more port forward which while not ideal, is fine.

JabbaTheHut wrote: »

Interestingly, we're in Tipp, with Nova from about mid 2016 too. It was pretty good, save for a month in 2017 when we suddenly started to go over the 20mb limit at the time. After a fair bit of wrangling with support, as quick as the problem appeared, it disappeared. I got an RT-N66U, put on TomatoUsb so I could see the usage. I had some intermittent problems over the years, but nothing like this.

I trialed Imagine last summer. It was great, but reading about other people experiences, and the fact Nova had just launched their Supernova service, I stayed with Nova.

Now, I will say, over the last few days, things have improved hugely. Packet loss has dropped to 0% over a few hours testing. I did send them an email with my results, so maybe they did something to change it.

In our case the connection is great when it works. I might not get the full 50Mbps, but usually I don't ever see under 15-20 even at peak times late in the evening.

I really don't mind a reduction in speed given the increased demand their network is under at the current time. I'd get by just fine with working from home on probably less than 5Mbps, but the disconnection issues are causing problems for me - I've been cut off in the middle of skype calls for work for instance.

I had another disconnection this morning according to the router logs at about 5.30am. A reboot of the router this morning and it's been online again since.

The disconnections happen about once per day max, and while annoying and completely ridiculous in 2020, it's manageable for the time being.

ussjtrunks

Disconnections should not be happening I have never had disconnections with Nova in 5+ years keep on to them it’s prob some interference near the tower