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Broadband Problems

  • 01-10-2018 10:02AM
    #1
    kend1973
    Registered Users, Registered Users 2 Posts: 7 ✭


    Can I ask for a broadband support rep to call me or message me please? My broadband has been down since yesterday evening - I have logged a ticket (no reply to that), tried your chat (no one answering there) and then spent 30 minutes on hold before being cut off just as the support person had taken my details. 


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kend1973 wrote: »
    Can I ask for a broadband support rep to call me or message me please? My broadband has been down since yesterday evening - I have logged a ticket (no reply to that), tried your chat (no one answering there) and then spent 30 minutes on hold before being cut off just as the support person had taken my details. 
    Hi kend1973, 

    I'm sorry to hear about the issues you are having getting through to us. 

    I'm afraid we are unable to arrange callbacks from here, we only deal through this channel, however, our support team on 1890 260 260 will troubleshoot with you to identify the issue. 

    Thanks 

    Tracey 


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