Only went and broke the screen on my iPhone X today....

Ya-Boy-Ya

and the cost I hear you ask ???... hmmm...

That'll be €349 to replace the screen thank you very much says the compuB sales person with a smile. :mad:

WTF !!!!!! :eek:

Canis Lupus

Ya-Boy-Ya wrote: »

and the cost I hear you ask ???... hmmm...

That'll be €349 to replace the screen thank you very much says the compuB sales person with a smile. :mad:

WTF !!!!!! :eek:

You sound surprised for some reason.

murpho999

I feel your pain as I broke my iPhone 8 case last week, but it's a hardly a shock for an Apple repair and also the screen is the largest part of the phone.

lawred2

Ya-Boy-Ya wrote: »

and the cost I hear you ask ???... hmmm...

That'll be €349 to replace the screen thank you very much says the compuB sales person with a smile. :mad:

WTF !!!!!! :eek:

Well overpriced products do tend to have overpriced repair bills

Hoboo

Does insurance not cover some if not all?

Gumbo

Ya-Boy-Ya wrote: »

and the cost I hear you ask ???... hmmm...

That'll be €349 to replace the screen thank you very much says the compuB sales person with a smile. :mad:

WTF !!!!!! :eek:

Slightly cheaper to get done direct from Apple

https://support.apple.com/en-ie/iphone/repair/service/pricing

murpho999

Hoboo wrote: »

Does insurance not cover some if not all?

Most people don't have insurance.

I don't either as I find it overpriced for what it is. Just save the money each month if necessary.

gctest50

lawred2 wrote: »

Well overpriced products do tend to have overpriced repair bills

.

The panel is supplied by Samsung Display, and
IHS Markit estimates the cost of the display module, which includes the cover glass, AMOLED panel and Force Touch sensor, at € 94

LONDON (November 8, 2017) – Teardown engineers at IHS Markit (Nasdaq: INFO) have completed their preliminary physical dissection of the new Apple iPhone X and found that the model A1865 version of the smartphone with 64 gigabytes (GB) of NAND memory carries a bill of materials (BOM) of : € 315

Doodah7

gctest50 wrote: »

.

Yes, because design, R&D, testing, marketing, packaging, retail etc. cost nothing right??

Rubberchikken

Im not surprised at the cost. Its a decent % of the overall cost of the phone.

murpho999

I was a chinese place in Bray on Saturday and they could replace an iPhone 8 plus for €89 with a generic screen or €129 for an "original Apple" screen.

I'm scepitical these are "original Apple" screens.

Anybody ever get one.

I'm tempted as Apple charge €189 but I'd be without a phone for over a week which is a killer.

shanec1928

murpho999 wrote: »

I was a chinese place in Bray on Saturday and they could replace an iPhone 8 plus for €89 with a generic screen or €129 for an "original Apple" screen.

I'm scepitical these are "original Apple" screens.

Anybody ever get one.

I'm tempted as Apple charge €189 but I'd be without a phone for over a week which is a killer.

rightly so the only place to get an original screen is from apple

ablelocks

Mr.S wrote: »

AppleCare is really a good option to consider with these new phones, as it lasts 2 years it becomes on par with device insurance.

The only downside is it doesn’t cover theft.

there is a new apple care with theft cover - not sure if it's US only for now though

murpho999

shanec1928 wrote: »

rightly so the only place to get an original screen is from apple

Yes, but I wonder if they strip them out of older phones.

So it's Apple Genuine but could be from an Iphone 6?

eeloe

ablelocks wrote: »

there is a new apple care with theft cover - not sure if it's US only for now though

US only for the time being, it'll probably stretch to the UK, but it'll never make it to Ireland. We never get the good stuff.

Marty Bird

murpho999 wrote: »

I was a chinese place in Bray on Saturday and they could replace an iPhone 8 plus for €89 with a generic screen or €129 for an "original Apple" screen.

I'm scepitical these are "original Apple" screens.

Anybody ever get one.

I'm tempted as Apple charge €189 but I'd be without a phone for over a week which is a killer.

I’d always get the repair done by Apple if the repair is carried out by a 3rd party does that void the warranty on the phone?

eeloe

Marty Bird wrote: »

I’d always get the repair done by Apple if the repair is carried out by a 3rd party does that void the warranty on the phone?

Yep, warranty is 100% voided if anyone else apart from apple ever opens it!

murpho999

Marty Bird wrote: »

I’d always get the repair done by Apple if the repair is carried out by a 3rd party does that void the warranty on the phone?

Warranty is gone anyway.

Marty Bird

murpho999 wrote: »

Warranty is gone anyway.

On an 8plus only over 12 months old how is the warranty gone ?

murpho999

Marty Bird wrote: »

On an 8plus only over 12 months old how is the warranty gone ?

Checked the IMEI on Apple website and it says it's a one year warranty.

Gumbo

Marty Bird wrote: »

On an 8plus only over 12 months old how is the warranty gone ?

12 month warranty on all Phones, same as any other phone manufacturer.
This does not effect your EU Consumer Law Protection though.

Marty Bird

kceire wrote: »

12 month warranty on all Phones, same as any other phone manufacturer.
This does not effect your EU Consumer Law Protection though.

That 12 month warranty is the biggest load of nonsense. Sale of goods act is your friend.

murpho999

Marty Bird wrote: »

That 12 month warranty is the biggest load of nonsense. Sale of goods act is your friend.

Not really, then you'd have to prove that the product was actually unfit for sale or use from the beginning.

Normal wear and tear will not be covered by it and Apple know this full well.

I had an iPhone 6 and after 18 months the camera stopped focussing on objects up close.
Contacted Apple and they would do nothing, tried the Sales of goods act angle and the american at Apple knew all about the Irish law and was haviing none of it and was able to quote the requirements back to me.

cruizer101

Just because you accepted what they said doesn't mean it is 100% correct.
Yes there can be wear and tear but that doesn't mean fundamental functions of the phone can be expected to stop working after a relatively short time period.
If I was in your position I think I'd of tried small claims court.

mad muffin

Be glad you didn’t smash the back. That’s even more expensive than the front…

Marty Bird

murpho999 wrote: »

Not really, then you'd have to prove that the product was actually unfit for sale or use from the beginning.

Normal wear and tear will not be covered by it and Apple know this full well.

I had an iPhone 6 and after 18 months the camera stopped focussing on objects up close.
Contacted Apple and they would do nothing, tried the Sales of goods act angle and the american at Apple knew all about the Irish law and was haviing none of it and was able to quote the requirements back to me.

I’ve had a completely different experience with its use. Black line showing on the camera app on a 18 month old iPad Air 2 excerised my consumer right and they replaced the iPad no issue. If they they didn’t it would have been a letter followed by small claims court. Which I outlined with Apple from the get go. Know your rights.

mickdw

Doodah7 wrote: »

Yes, because design, R&D, testing, marketing, packaging, retail etc. cost nothing right??

I'm actually surprised that there is 315 quid worth of bits in any phone.
It has little to do with retail price, as you say design testing, marketing distribution etc all have to be priced into each unit.

Stoolbend

mickdw wrote: »

I'm actually surprised that there is 315 quid worth of bits in any phone.
It has little to do with retail price, as you say design testing, marketing distribution etc all have to be priced into each unit.

Don’t forget the huge profit too!

mickdw

Stoolbend wrote: »

Don’t forget the huge profit too!

Absolutely but 315 quid is a strong portion of retail price to be spending on components. I'd go so far as to say apple are spending nothing like that on components.

murpho999

mickdw wrote: »

I'm actually surprised that there is 315 quid worth of bits in any phone.
It has little to do with retail price, as you say design testing, marketing distribution etc all have to be priced into each unit.

Stoolbend wrote: »

Don’t forget the huge profit too!

mickdw wrote: »

Absolutely but 315 quid is a strong portion of retail price to be spending on components. I'd go so far as to say apple are spending nothing like that on components.

No point in complaining lads, that's how business works, they have to make profits.

Apple are not alone on this. Repairs and original spare parts are always expensive. Look at the car industry.

Creamy Goodness

Also the 315€ isn’t just for the screen. You got to include labour in that and if you do it at an Apple store they’ll do diagnostic tests as well. The alleyway mobile phone repair shop won’t. They’ll just make sure it turns on.

Not saying the price isn’t a lot it’s just more justifiable when you break down all the costs and remove yourself from the price to component comparison.

The car industry is a great analogy, sure you could get non genuine Audi/BMW/Benz parts and labour but if you plan to move the car on it’ll hurt the resale compared to the same car with a dealer service history.

j8wk2feszrnpao

murpho999 wrote: »

No point in complaining lads, that's how business works, they have to make profits.

I think everyone would agree on that. I would take issue with those that kiss any manufactures ass while being squeezed out of as much cash as possible though.

mickdw

murpho999 wrote: »

No point in complaining lads, that's how business works, they have to make profits.

If you read my post, you would see I was arguing the opposite point but thanks for the lecture anyway.

murpho999

munstermagic11 wrote: »

I think everyone would agree on that. I would take issue with those that kiss any manufactures ass while being squeezed out of as much cash as possible though.

But they all do it and the only option then is to get spurious parts that may be inferior.

How do you kiss any manufactures ass by the way?

murpho999

mickdw wrote: »

If you read my post, you would see I was arguing the opposite point but thanks for the lecture anyway.

Apologies just copped it now, read your post out of context!

gctest50

murpho999 wrote: »

I was a chinese place in Bray on Saturday and they could replace an iPhone 8 plus for €89 with a generic screen or €129 for an "original Apple" screen.

I'm scepitical these are "original Apple" screens.

Anybody ever get one.

I'm tempted as Apple charge €189 but I'd be without a phone for over a week which is a killer.

Might be a genuine screen if they have one

It's probably where all those stolen iphones go - just break them up for parts when they get blacklisted


€ 129 for a screen
€ ??? for battery
€ ??? for back cover
€ ??? for camera

j8wk2feszrnpao

murpho999 wrote: »

How do you kiss any manufactures ass by the way?

Read through this forum.

Gumbo

munstermagic11 wrote: »

Read through this forum.

Samsung similar pricing at €270

https://www.celticrepairs.ie/product/samsung-galaxy-s9-screen-repair/

Sterling prices of £239

https://www.samsung.com/uk/support/mobile-devices/how-much-will-it-cost-to-repair-my-phone-screen/

Don’t know why the Apple hate when all
Manufacturers are the same. I had to get my galaxy repaired through wrk and it was the same
As apple pricing at the time.

j8wk2feszrnpao

kceire wrote: »

Don’t know why the Apple hate when all
Manufacturers are the same.

Which is why I said manufacturers. And why I never said "Apple hate".

listermint

kceire wrote: »

Samsung similar pricing at €270

https://www.celticrepairs.ie/product/samsung-galaxy-s9-screen-repair/

Sterling prices of £239

https://www.samsung.com/uk/support/mobile-devices/how-much-will-it-cost-to-repair-my-phone-screen/

Don’t know why the Apple hate when all
Manufacturers are the same. I had to get my galaxy repaired through wrk and it was the same
As apple pricing at the time.

There is 80 euro in the difference.

One how is that Similar pricing ?

Let me guess marketing , design etc all need to be counted for in the replacement of a screen.

Gumbo

listermint wrote: »

There is 80 euro in the difference.

One how is that Similar pricing ?

Let me guess marketing , design etc all need to be counted for in the replacement of a screen.

Same reason there’s a small % difference between the price of a 535d air filter and a Fors focus 1.8 filter. Branding I assume.

You could also take both to an independent phone shop/garage and pay many times the cheaper. Personal choice.

Gumbo

munstermagic11 wrote: »

Which is why I said manufacturers. And why I never said "Apple hate".

You could have also told the poster to read the android forum and your point would have been equally as informative.

j8wk2feszrnpao

kceire wrote: »

You could have also told the poster to read the android forum and your point would have been equally as informative.

“manufacturers”
Can’t make it more simple than that.

Gumbo

munstermagic11 wrote: »

“manufacturers”
Can’t make it more simple than that.

“Read this forum”
Maybe the tone of the post made it appear troll like.

If it wasn’t then I picked up on it wrong.

j8wk2feszrnpao

kceire wrote: »

“Read this forum”
Maybe the tone of the post made it appear troll like.

If it wasn’t then I picked up on it wrong.

Yes, you did.
Apple devices is just a sub-forum. There's no need to be so defensive and be like one of the examples.

Gumbo

munstermagic11 wrote: »

Yes, you did.
Apple devices is just a sub-forum. There's no need to be so defensive and be like one of the examples.

I defend all generalisations in fairness. I do the same when people skate people that own a certain brand of car or live in a certain area.

Thanks for clearing that up with regards to people defending major manufacturers.

Ya-Boy-Ya

After eventually accepting I have to fork out the money to get it fixed I went to get it done today...
You wanna hear the amount of support excuses !!!
.... €390 "We have to send it off ... it'll take 2 weeks"
" We dont offer replacement phone"
From CompuB to iConnect... Even vodafone on Grafton St.... all didnt really wanna know

Eventually rang Apple they recommended to get it fixed with the collect & repair service €290 ... paid and courier will be out in 2 days
Only Best solution

mad muffin

Ya-Boy-Ya wrote: »

After eventually accepting I have to fork out the money to get it fixed I went to get it done today...
You wanna hear the amount of support excuses !!!
.... €390 "We have to send it off ... it'll take 2 weeks"
" We dont offer replacement phone"
From CompuB to iConnect... Even vodafone on Grafton St.... all didnt really wanna know

Eventually rang Apple they recommended to get it fixed with the collect & repair service €290 ... paid and courier will be out in 2 days
Only Best solution

If only Apple had Apple stores in Ireland. You’d be in and out.

Ya-Boy-Ya

Received phone this morning.... Collected Monday and returned today Thursday... fantastic service and better than anyone offered in Dublin (Cheaper too!!!!)

eeloe

If you can be without the phone for a few days, the apple service really is second to none. Can’t be beaten.

And you 99 times out of 100 just get a brand new phone returned to you.

flexcon

murpho999 wrote: »

Not really, then you'd have to prove that the product was actually unfit for sale or use from the beginning.

Normal wear and tear will not be covered by it and Apple know this full well.

I had an iPhone 6 and after 18 months the camera stopped focussing on objects up close.
Contacted Apple and they would do nothing, tried the Sales of goods act angle and the american at Apple knew all about the Irish law and was haviing none of it and was able to quote the requirements back to me.

As a suggestion to yourself and other alike.

In future whenever you want to claw under consumer law - you need to be firm and confident that the issue was presenting itself in the first 6 months.
So in your example - you should have said the camera has been weird since day one, but it didn't effect you in any way. Now it's gotten worse and you want to claim under consumer law.

I've used consumer law a few times and haven't had an issue. Even got a logic board replaced on a 5 year old Mac since it was "acting up" since day one.

see with the Irish consumer law you need to be specific that it was dodgy since day one. Saying an issue appeared after 18 months does not qualify and hence the pushback.It's all a game really.

What I tend to do is ring the company after purchase and mention an issue with the original boxing being damaged or a small issue with the device. I don't return it, just make sure the notes are logged. Once I do that I am fairly confident that if anything goes wrong in those 5 or 6 years - they tend to play ball.