Skoda Karoq 1.5 tsi known engine fault, advice please

Wildly Boaring

1jcdub wrote: »

Cars have been taken back by dealers in the UK and a refund has been given back to the customer without issue.
Regarding giving Skoda a chance to fix it. The won't touch the car. They've told the garage not to attempt to fix it. And it's been confirmed to us that they don't have a solution, and they don't know if or when one will be available.
If a customer has lost faith in a car due to what could have been a very serious accident, due to a a inherent fault with the car direct from the factory, the last thing my wife wants it to drive or sit in that car again. I have to say I can blame her.

I don't work for skoda.

Just stating that very unusual for any car company to give a refund.
Far cheaper for them to repair or replace.

Could try pushing for replacement with different engine/transmission. Something they have in the country preferably in the dealers......

Wildly Boaring

Also this serious accident thing....was it really? We've all managed to cut out at a junction by accident. Seems everyone these days pulls the safety plea when they want their way

1jcdub

Wildly Boaring wrote: »

I don't work for skoda.

Just stating that very unusual for any car company to give a refund.
Far cheaper for them to repair or replace.

Could try pushing for replacement with different engine/transmission. Something they have in the country preferably in the dealers......

Skoda have stopped producing the 1.5 tsi until the middle of October for whatever reason.... They'll also bring out the 1.5tsi with a dsg gearbox sound the same time.
They never offered this combination in Ireland before, only on the UK. I don't believe there are any 1.5 tsi Karoq's in the country, be it in their stock or at any of the dealers. If be pretty confident if there was a manual 1.5 tsi available it would have the same issue. Our car has optional extras too. It's not a standard style spec. It has the family pack, large sunroof, electrical boot opening and a few other small options also. So it would have to be a factory built replacement.

1jcdub

Wildly Boaring wrote: »

Also this serious accident thing....was it really? We've all managed to cut out at a junction by accident. Seems everyone these days pulls the safety plea when they want their way

You do come across as a Skoda employee to be honest. The fact your questioning the near accident is reinforcing my opinion.
YES the near miss was very much real. The other car skidded to a stop one foot from the side of the car with my wife and 2 kids in the car. If that car braked one second later the outcome would have been very different. The car has cut out on numerous occasions before then.

Wildly Boaring

1jcdub wrote: »

Skoda have stopped producing the 1.5 tsi until the middle of October for whatever reason.... They'll also bring out the 1.5tsi with a dsg gearbox sound the same time.
They never offered this combination in Ireland before, only on the UK. I don't believe there are any 1.5 tsi Karoq's n the country, be it in their stock or at any of the dealers. If be pretty confident if there was a manual 1.5 tsi available it would have the same issue. Our car has optional extras too. It's not a standard style spec. It has the family pack, large sunroof, electrical boot opening and a few other small options also. So it would have to be a factory built replacement.

Well I did say to try pushing for a different engine/transmission

Toyotafanboi

1jcdub wrote: »

You do come across as a Skoda employee to be honest. The fact your questioning the near accident is reinforcing my opinion.
YES the near miss was very much real. The other car skidded to a stop one foot from the side of the car with my wife and 2 kids in the car. If that car braked one second later the outcome would have been very different. The car has cut out on numerous occasions before then.

I came across a lot of this in a previous job.

I'm not saying you are either kind, but generally there are two kinds of people.

People who have an issue with the vehicle, they accept there is an issue and we accept there is an issue and we try to work it out.

Or there are people who have an issue with their vehicle who decide they are out for blood. They don't want a happy ending, they want gore, they want splashback. They are "generally" the "my wife and kids were in the car" brigade, or similar quotes in the same vein.

The wife and kids are important people, sure but they irrelevant to the cars actual problem. Are we trying to get a resolution to the cars problem or are we harping? If the wife and kids didn't use the car would you get your wife to bring the car back in terror saying "the husband was on the commute in the car"?

A genuine suggestion to the OP if you want to get the issue resolved in a way that is satisfactory to you, as directly as possible is to stay focused on the fault with the car, that it cuts out when coming off the clutch or whatever it is because people who digress into Hollywood style near misses and stuff would be considered differently, in my experience anyway.

It's like people taking legal action in relation to their car, sometimes people feel like they need to do this, which is fine. But there are two kinds of people. The "you'll be hearing from my solicitor" brigade who never seem to follow through. The other kind of people, the people who are actually getting a solicitor never mention a word of it and the first you hear of it is when the letter is on your desk.

Box clever OP, but do keep us updated. At least with a courtesy car, you still hold plenty of cards. See what Skoda come up with.

1jcdub

Toyotafanboi wrote: »

I came across a lot of this in a previous job.

I'm not saying you are either kind, but generally there are two kinds of people.

People who have an issue with the vehicle, they accept there is an issue and we accept there is an issue and we try to work it out.

Or there are people who have an issue with their vehicle who decide they are out for blood. They don't want a happy ending, they want gore, they want splashback. They are "generally" the "my wife and kids were in the car" brigade, or similar quotes in the same vein.

The wife and kids are important people, sure but they irrelevant to the cars actual problem. Are we trying to get a resolution to the cars problem or are we harping? If the wife and kids didn't use the car would you get your wife to bring the car back in terror saying "the husband was on the commute in the car"?

A genuine suggestion to the OP if you want to get the issue resolved in a way that is satisfactory to you, as directly as possible is to stay focused on the fault with the car, that it cuts out when coming off the clutch or whatever it is because people who digress into Hollywood style near misses and stuff would be considered differently, in my experience anyway.

It's like people taking legal action in relation to their car, sometimes people feel like they need to do this, which is fine. But there are two kinds of people. The "you'll be hearing from my solicitor" brigade who never seem to follow through. The other kind of people, the people who are actually getting a solicitor never mention a word of it and the first you hear of it is when the letter is on your desk.

Box clever OP, but do keep us updated. At least with a courtesy car, you still hold plenty of cards. See what Skoda come up with.

We did leave the car in the garage to try get Skoda to resolve the issue. Unfortunately the garage was told not to touch the car and we had been told that they don't have a solution. It's unfortunate, but Skoda are not really giving us much choice on our options. It's either a refund or a replacement. If we got a replacement of the same spec and engine we'd end up with the same problem again. The only real solution is to provide us with a 1.5tsi with a dsg box that seemingly doesn't have this issue. We'll just have to wait and see what solutions /alternatives are provided.

emeldc

How many of these cars have they sold and are they all giving the same trouble or just a select few. And are you dealing with the same garage that you bought the car off or a different one. The whole thing sounds a bit bizarre to me.

Toyotafanboi

1jcdub wrote: »

We did leave the car in the garage to try get Skoda to resolve the issue. Unfortunately the garage was told not to touch the car and we had been told that they don't have a solution. It's unfortunate, but Skoda are not really giving us much choice on our options. It's either a refund or a replacement. If we got a replacement of the same spec and engine we'd end up with the same problem again. The only real solution is to provide us with a 1.5tsi with a dsg box that seemingly doesn't have this issue. We'll just have to wait and see what solutions /alternatives are provided.

Get settled in for a few weeks. I mean if you picked out the car and ordered it to spec, you obviously like the car. I suspect you would be happy if you knew you were receiving a 100% rock solid fix?

Generally the manufacturer advises a dealer not to work on the car for a combination of reasons. It's usually when they are already aware of a particular issue with an engine/ model etc. It's primarily because they don't want you to be even more pissed by the dealer handing you back a car saying it's fixed when it can't possibly be and you taking the car away and breaking down again. Generally they understand how the issue is happening but not yet how to fix it and a secondary they don't want to be paying out for warranty repairs that don't/ won't work, they'd rather pay car hire costs because that will at least pacify the customer somewhat.

Obviously Skoda need to keep a sense of urgency on this issue but I think offering them say 3-4 weeks on your behalf would be reasonable once they have you in a similar or better replacement car.

ShadowHearth

Zubeneschamali wrote: »

No, that is the opposite of what you are saying.


There are some faults that all VAG cars have, even the far more expensive VWs and Audis.



The particular extra faults you get with Skoda (that you don't get in an Audi) are because the interior/body/paint is cheaper.


So the stuff you can see (the coat) is cheap, and the stuff you can't see (the knickers) is as good as Audi.


Designer knickers and a Penneys jacket.

I wonder if anyone noticed that a lot of new VAG group technology goes to Seat and Skoda first and then it goes to big boys like VW or Audi.
Its just my opinion, but VAG group is just beta testing with these cheaper brands and those cheaper brands beta testing on us. So now VAG knows that 1.5tsi has issues and most likely it will be fixed for Golf and A3. Those brands will get more solid version of technology and will look better.
I personally would not go for brand new model and engine. I would prefer to buy going out model, because at that point of its life beta testing is over and crap is fixed. I bought in 2017
Brand new Seat ibiza old model and it has 33k km on it already and I did not ran in to a single issue. *touch wood*. When this model came out it had a rubbish 1.4tsi engine. So how bad it was if they completely scraped it and put 1.8tsi. Thank you beta testers!

Thats not the first time I heard 1.5tsi has issues. I kept my eye on 1.5tsi ibiza fr as it was a very real option for me. Clearly not touching it for first two years is a smart choice.

CJhaughey

ShadowHearth wrote: »

I wonder if anyone noticed that a lot of new VAG group technology goes to Seat and Skoda first and then it goes to big boys like VW or Audi.
Its just my opinion, but VAG group is just beta testing with these cheaper brands and those cheaper brands beta testing on us. So now VAG knows that 1.5tsi has issues and most likely it will be fixed for Golf and A3. Those brands will get more solid version of technology and will look better.
I personally would not go for brand new model and engine. I would prefer to buy going out model, because at that point of its life beta testing is over and crap is fixed. I bought in 2017
Brand new Seat ibiza old model and it has 33k km on it already and I did not ran in to a single issue. *touch wood*. When this model came out it had a rubbish 1.4tsi engine. So how bad it was if they completely scraped it and put 1.8tsi. Thank you beta testers!

Thats not the first time I heard 1.5tsi has issues. I kept my eye on 1.5tsi ibiza fr as it was a very real option for me. Clearly not touching it for first two years is a smart choice.

Usually its the other way around, Audi and VW are the premium end of the VAG group so they get the lastest technology first.
Then once its not new it trickles down to the Skoda and Seat brands and usually they have the benefit of a year or so of problem solving before they get it.

1jcdub

Update

After giving Skoda a chance to fix the car, there was no fix available. So we formally rejected the car and Skoda have now accepted our formal rejection. The Skoda dealer in Drogheda, and ourselves agreed on a full refund of the deposit paid, any monthly car payments and refund of a full years road tax.
My wife returned the loan car and provided them with the vehicle licensing certificate and the spare key for the rejected car. A cheque was presented that was slightly short on the amount all parties agreed on, €50 to be exact. The wife was told this was a reduction from the yearly road tax for the time my wife owned the car, which we thought was petty. But in the grand scheme of things, we're happy it's over now.

Mods can you please close this thread please.

emeldc

I’m glad it worked out for you. Well done.
Does that mean that Skoda will have to refund everyone else on the interweb with the same problem. Sorry, but the cynic in me says something does not add up here.