No response From Chat after 90 minutes

IrishHusk · 2018-09-13 10:40:10

Hi I am without broadband service for a second day and I am trying to get an estimate on when it will be restored through chat but no one is answering. Does this service work and can someone follow up on my outage issue Regards

13-09-2018 10:40AM

#1

IrishHusk

Registered Users, Registered Users 2 Posts: 41 ✭

Join Date: November 2012

Posts: 40

Hi

I am without broadband service for a second day and I am trying to get an estimate on when it will be restored through chat but no one is answering. Does this service work and can someone follow up on my outage issue

Regards

0

Comments

#2 13-09-2018 01:50PM

eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi Irishusk,

Yes our chat service does work. Although the response times can vary depending on how many customers are in queue, the wait here is very unusual therefore I will have this looked into to ensure there are no issues.

The fastest way to get an update and resolution would be to speak with our Technical team directly on 1890 260 260 or freephone 1901.

Thanks,

Sarah

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#3 13-09-2018 01:51PM

Dcully

Moderators, Computer Games Moderators Posts: 14,809 Mod ✭✭✭✭

Join Date: May 2002

Posts: 13760

Tell me about it, im trying to get through since last Thursday.

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