Is your website down?

muffler

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

monster1

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Yes it's down for me.. Showing as down for everyone in 'isitdownforme' website

muffler

monster1 wrote: »

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Yes it's down for me.. Showing as down for everyone in 'isitdownforme' website

Oh the irony of it!!!!!!!!!!

uck51js9zml2yt

Can I get a refund for my non use of your free website ?

Raven_k42

Just been on to Chat/Support - told me could be 4 hours...and their systems down as well !!!.

dingding

Still down for me.

liamcu

My Eir login on the website and the app hasn't been working since Friday afternoon.

JDxtra

Still down this morning. Trying to top up and add a data booster to a mobile account. You would swear that eir don't want our money.

duefrine

Still down this morning for me, my eir app and my eir login on website

JDxtra

Just starting working there now again online. They have made it so obvious their IT dept. don't work weekends!

eir: Tracey

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi all, 

I have spoken with our support team and they have confirmed there was an issue from Friday afternoon until this morning. You should all be able to access the service again now. 

Boards.ie are online Monday - Friday until 5pm, however, Facebook/Twitter and online chat are open weekends. 

Apologies for all inconvenience caused. 

Thanks 

Tracey 

ofcork

Cant view my bill breakdown on the site still.

GarretHogan

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi. Is eir down completely today? I can't get into any url with eir in it. I can't even get onto the Live Chat for help!

GarretHogan

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi. Is eir down completely today? I can't get into any url with eir in it. I can't even get onto the Live Chat for help!

JDxtra

Yes, it's all down.

GarretHogan

JDxtra wrote: »

Yes, it's all down.

Thanks for that.

cableskeptic

eir.ie is working for me?

muffler

Just after logging in there so its working ok for me today.

JDxtra

Eir has to be one of the most dysfunctional companies I have come across. Recently, the My Eir web site was offline for 3 days. Customer Care and the "reps" on here claimed it was working just fine. Customers had to wait until the IT folks rocked in on Monday morning and pressed the restart button.

Now today, every Eir web site is offline. Read through the comments on Twitter about it - Eir literally haven't a clue. They seem to think that if their web site is accessible internally on their network then there is no problem.

Check all the "down for my" type web sites and anyone can quickly see that Eir.ie and all related sites are offline!

greasepalm

Yes down here no emails .

whelan2

Not working here either

ruffmut

Down for me as well this morning. Cannot access the webmail since yesterday.

Timfy

With something as major as a complete loss of online services to many customers, I would have imagined a faster response by the online team...

Philippe14

Timfy wrote: »

With something as major as a complete loss of online services to many customers, I would have imagined a faster response by the online team...

At least some kind of notification page, rather than letting it fail entirely. But it is still completely dead, both the main eir site and the webmail.

beachhead

Down here today and yesterday

whelan2

Working now

westgolf

Webmail gone for me since lunchtime yesterday, both on mobile and desktop. Live chat not accessible, support page not operating.

JDxtra

The problem is that for some people it is working, for others it is not. Sounds like they have a DNS or routing issue. Very amateur - a telco of this size should not make mistakes like this.

whelan2

Working for me now. Wasn't earlier

Gael23

Still down for me

eir: Tracey

Gael23 wrote: »

Still down for me

[font=Calibri, sans-serif]Hi everyone, [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]I'm sorry to hear that you are all still experiencing issues with accessing our website and emails, I understand this is frustrating. [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]Our IT team are currently investigating this and we will have you all back up and running as soon as possible. [/font]


[font=Calibri, sans-serif]Apologies for all inconvenience caused. [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]Thanks[/font]
[font=Calibri, sans-serif] [/font]

[font=Calibri, sans-serif]Tracey [/font]

Bojill

I can get through on my mobile, but not on my laptop.

Gael23

Came back for a while now it’s gone again.

eir: Tracey

Gael23 wrote: »

Came back for a while now it’s gone again.

Can you all try clear your cache and see if this resolves the issue for. We have reports that this has worked for some customers. 

Thanks 

Tracey 

Gael23

Mobile site appears to be working but nothing else as Bojill says.

JDxtra

Hi Tracey. It is definitely NOT working. I have tested via Virgin Media and Vodafone mobile connections. You have an internal network issue blocking the traffic. See attached screenshots.

Please forward to your IT dept. - ask them to check what is happening at 86.43.242.22.

Bojill

eir: Tracey wrote: »

Gael23 wrote: »

Came back for a while now it’s gone again.

Can you all try clear your cache and see if this resolves the issue for. We have reports that this has worked for some customers. 

Thanks 

Tracey 

Not working

JDxtra

Started working again. So, whatever was done in the last few minutes resolved the issue. Tested over Virgin and Vodafone connections.

Aidan78

Not working for me on either app or internet.  Getting all kinds of different errors.

Bloody annoying!!! 

westgolf

Aidan78 wrote: »

Not working for me on either app or internet.  Getting all kinds of different errors.

Bloody annoying!!! 

+ 1

Philippe14

It was partly working for me for a while. I could access webmail, and still can. 

However, if I could access eir.ie (which I no longer can), it failed to connect to my account (churning on "loading account details" for a long time without success). Anyway, back to not getting anything from eir.ie!

JDxtra

...and it's gone again. I give up helping here.

weshtawake

What an absolute joke! Webmail comes back teasingly for an hour and then blows up again - WTF is going on??

Yggr of Asgard

It looks to wherever they decided to root http://www.eir.ie to is not working.

If you need to access your account you can use https://my.eir.ie/ which works perfectly fine (at least for me).

It's clear it's a problem of where they decide to route the www requests to as for example next to my.eir the business website still works: https://business.eir.ie/

I still don't get how they can not simply point their record to a holding page somewhere else with at least an error message, it's simple stuff, sure it will take a while to replicate (hence their tip of clearing the cache) but it's not rocket science. 

JDxtra

The business site is hosted by AWS (no problems there). The residential pages look like they are internally hosted.

Agree - this is not complicated stuff. The problem was ignored / not noticed internally in Eir for a long time (probably because of routing differences). 

Yggr of Asgard

I thought eir was getting better, I was about to move over my phone to their 19.99€ offer as after testing pre-paid for a while I noticed that in my areas of travel their network is better for 4G than Vodafone and it would save me 15€ a month, but if they can't even do a simple website pointer I'm not so sure anymore.  

Philippe14

By the way, for the email, it looks like the direct link is webmail.eir.ie.

Gael23

Is anyone in eir looking into this?

Yggr of Asgard

Gael23 wrote: »

Is anyone in eir looking into this?

https://www.boards.ie/ttfthread/2057912217

Possibly nobody in eir can afford a different internet provider / mobile phone provider so they can't replicate it as it's fine from eir network.

Gael23

Working at the moment.

Yggr of Asgard

Gael23 wrote: »

Working at the moment.

Who is your internet provider?