Is your website down?

muffler · 07-09-2018 03:31PM #1

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

monster1 · 07-09-2018 03:42PM

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Yes it's down for me.. Showing as down for everyone in 'isitdownforme' website

muffler · 07-09-2018 04:05PM

monster1 wrote: »

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Yes it's down for me.. Showing as down for everyone in 'isitdownforme' website

Oh the irony of it!!!!!!!!!!

uck51js9zml2yt · 07-09-2018 04:09PM

Can I get a refund for my non use of your free website

?

Raven_k42 · 07-09-2018 05:39PM

Just been on to Chat/Support - told me could be 4 hours...and their systems down as well !!!.

dingding · 08-09-2018 09:34PM

Still down for me.

liamcu · 08-09-2018 11:13PM

My Eir login on the website and the app hasn't been working since Friday afternoon.

JDxtra · 09-09-2018 08:42AM

Still down this morning. Trying to top up and add a data booster to a mobile account. You would swear that eir don't want our money.

duefrine · 10-09-2018 08:35AM

Still down this morning for me, my eir app and my eir login on website

JDxtra · 10-09-2018 09:03AM

Just starting working there now again online. They have made it so obvious their IT dept. don't work weekends!

eir: Tracey · 10-09-2018 02:41PM

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi all,

I have spoken with our support team and they have confirmed there was an issue from Friday afternoon until this morning. You should all be able to access the service again now.

Boards.ie are online Monday - Friday until 5pm, however, Facebook/Twitter and online chat are open weekends.

Apologies for all inconvenience caused.

Thanks

Tracey

ofcork · 11-09-2018 09:39AM

Cant view my bill breakdown on the site still.

GarretHogan · 17-09-2018 02:32PM

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi. Is eir down completely today? I can't get into any url with eir in it. I can't even get onto the Live Chat for help!

GarretHogan · 17-09-2018 02:34PM

muffler wrote: »

Trying to log into my eir but just getting this ..... "my.eir.ie took too long to respond"

Hi. Is eir down completely today? I can't get into any url with eir in it. I can't even get onto the Live Chat for help!

JDxtra · 17-09-2018 03:04PM

Yes, it's all down.

GarretHogan · 17-09-2018 03:36PM

JDxtra wrote: »

Yes, it's all down.

Thanks for that.

cableskeptic · 17-09-2018 03:42PM

eir.ie is working for me?

muffler · 17-09-2018 03:58PM

Just after logging in there so its working ok for me today.

JDxtra · 17-09-2018 06:17PM

Eir has to be one of the most dysfunctional companies I have come across. Recently, the My Eir web site was offline for 3 days. Customer Care and the "reps" on here claimed it was working just fine. Customers had to wait until the IT folks rocked in on Monday morning and pressed the restart button.

Now today, every Eir web site is offline. Read through the comments on Twitter about it - Eir literally haven't a clue. They seem to think that if their web site is accessible internally on their network then there is no problem.

Check all the "down for my" type web sites and anyone can quickly see that Eir.ie and all related sites are offline!

greasepalm · 17-09-2018 11:04PM

Yes down here no emails .

whelan2 · 18-09-2018 06:44AM

Not working here either

ruffmut · 18-09-2018 07:17AM

Down for me as well this morning. Cannot access the webmail since yesterday.

Timfy · 18-09-2018 07:26AM

With something as major as a complete loss of online services to many customers, I would have imagined a faster response by the online team...

Philippe14 · 18-09-2018 08:48AM

Timfy wrote: »

With something as major as a complete loss of online services to many customers, I would have imagined a faster response by the online team...

At least some kind of notification page, rather than letting it fail entirely. But it is still completely dead, both the main eir site and the webmail.

beachhead · 18-09-2018 08:50AM

Down here today and yesterday

whelan2 · 18-09-2018 08:52AM

Working now

westgolf · 18-09-2018 08:54AM

Webmail gone for me since lunchtime yesterday, both on mobile and desktop. Live chat not accessible, support page not operating.

JDxtra · 18-09-2018 08:54AM

The problem is that for some people it is working, for others it is not. Sounds like they have a DNS or routing issue. Very amateur - a telco of this size should not make mistakes like this.

whelan2 · 18-09-2018 08:55AM

Working for me now. Wasn't earlier

Gael23 · 18-09-2018 09:21AM

Still down for me

eir: Tracey · 18-09-2018 09:30AM

Gael23 wrote: »

Still down for me

[font=Calibri, sans-serif]Hi everyone, [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]I'm sorry to hear that you are all still experiencing issues with accessing our website and emails, I understand this is frustrating. [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]Our IT team are currently investigating this and we will have you all back up and running as soon as possible. [/font]

[font=Calibri, sans-serif]Apologies for all inconvenience caused. [/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]Thanks[/font]
[font=Calibri, sans-serif] [/font]

[font=Calibri, sans-serif]Tracey [/font]

Is your website down?

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