Eirsport App (green) not working with Android 8.1

bikeblue · 24-08-2018 5:04pm #1

Hi Eir,

I am trying to get Eirsport working on my new Android 8.1 but it won't stream.

I can login and device is listed as registered.

Error message: Sorry something went wrong, try again.

In settings there is diagnostic:
one line says: Currently installed Application version 1.5, last available application is 1.3 !!!???

Cheers
Bikeblue

eir: Tracey · 27-08-2018 10:35am

bikeblue wrote: »

Hi Eir,

I am trying to get Eirsport working on my new Android 8.1 but it won't stream.

I can login and device is listed as registered.

Error message: Sorry something went wrong, try again.

In settings there is diagnostic:
one line says: Currently installed Application version 1.5, last available application is 1.3 !!!???

Cheers
Bikeblue

Hi bikeblue,

I'm sorry to hear you are experiencing issues with your sports app. Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you.

Thanks

Tracey

rwebbie · 13-10-2018 11:14am

Did you get this resolved and if so how? I am having the exact same problem.

Raoul · 13-10-2018 12:12pm

Exact same problem here. The support on the site is useless.

rwebbie · 13-10-2018 12:54pm

The strange thing is I can cast to my TV from the app and that all works fine, but if I just try to watch directly on my phone I get the error. Also works fine on my son's phone even both phones are running the same Android version (8.0). Is there some video driver or codec that needs to be installed on my phone for it to work, for reference my phone is a Xiaomi Mi Mix 2 (excellent good value smart phone by the way, never had any issue like this with any other apps).

bikeblue · 13-10-2018 1:06pm

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Emmersonn · 13-10-2018 4:29pm

Had a similar problem last Sunday morning when trying to watch Moto GP. Rebooted my phone and all was again working.

eir: Tracey · 15-10-2018 2:19pm

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue,

I'm sorry to hear this.

I've contacted them to query this, as soon as I hear back I'll get back to you.

Thanks

Tracey

eir: Tracey · 15-10-2018 2:21pm

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there,

I'm sorry to hear about the issues you are having.

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you.

Apologies for the inconvenience caused.

Thanks

Tracey

Raoul · 15-10-2018 2:47pm

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there,

I'm sorry to hear about the issues you are having.

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you.

Apologies for the inconvenience caused.

Thanks

Tracey

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

eir: Tracey · 16-10-2018 1:20pm

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there,

I'm sorry to hear about the issues you are having.

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you.

Apologies for the inconvenience caused.

Thanks

Tracey

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this.

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team.

Thanks

Tracey

jotspur · 24-10-2018 1:15pm

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Raoul · 25-10-2018 9:16pm

eir: Tracey wrote: »

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there,

I'm sorry to hear about the issues you are having.

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you.

Apologies for the inconvenience caused.

Thanks

Tracey

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this.

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team.

Thanks

Tracey

I have done this!

eir: Kyle · 26-10-2018 1:00pm

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there,

I'm sorry to hear about the issues you are having.

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you.

Apologies for the inconvenience caused.

Thanks

Tracey

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this.

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team.

Thanks

Tracey

I have done this!

Hi there Raoul

Would you mind just sending me that PM and I'll follow up on this for you?

-Kyle

bikeblue · 26-10-2018 1:02pm

eir: Tracey wrote: »

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue,

I'm sorry to hear this.

I've contacted them to query this, as soon as I hear back I'll get back to you.

Thanks

Tracey

11 days later and still no reply

eir: Kyle · 26-10-2018 1:37pm

bikeblue wrote: »

eir: Tracey wrote: »

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue,

I'm sorry to hear this.

I've contacted them to query this, as soon as I hear back I'll get back to you.

Thanks

Tracey

11 days later and still no reply

Hi there bikeblue

Can you also send me all the information via PM and I'll escalate this both?

-Kyle

eir: Kyle · 30-10-2018 12:30pm

Hi everyone

I've responded to your PMs

-Kyle

jotspur · 02-11-2018 11:48am

jotspur wrote: »

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Anyone?

eir: Kyle · 02-11-2018 2:23pm

jotspur wrote: »

jotspur wrote: »

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Anyone?

Hi there jotspur

This is not something that we will be able to assist you with from here. I would suggest contacting eircomapps@eir.ie and see if they will be able to assist with this

-Kyle

bikeblue · 19-02-2019 4:33pm

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

eir: Linzi · 20-02-2019 10:13am

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you.

Many thanks

~Linzi

Raoul · 20-02-2019 11:42am

eir: Linzi wrote: »

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you.

Many thanks

~Linzi

Or don't waste your time and money calling as...like with everything else..nothing will be fixed.

bikeblue · 20-02-2019 11:45am

Raoul wrote: »

eir: Linzi wrote: »

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you.

Many thanks

~Linzi

Or don't waste your time and money calling as...like with everything else..nothing will be fixed.

Exactly my thoughts :-(

uncommon_name · 13-03-2019 7:56pm

Has anyone gotten a solution to this issue yet. I am having the same problem for the last 2 months

uncommon_name · 13-03-2019 7:56pm

Has anyone gotten a solution to this issue yet. I am having the same problem for the last 2 months

dingdong1234567 · 13-03-2019 8:21pm

App not working for me at all tonight, again. Another champion league match missed because Eir couldn't be f**king bothered sorting out the app.

Rushden · 13-03-2019 8:23pm

dingdong1234567 wrote: »

App not working for me at all tonight, again. Another champion league match missed because Eir couldn't be f**king bothered sorting out the app.

Same, two of us here and the app not working at all

sunnysoutheast · 13-03-2019 8:29pm

Rushden wrote: »

Same, two of us here and the app not working at all

Same here.

dingdong1234567 · 13-03-2019 8:32pm

Eir.............Eir heads more like.

dereks · 13-03-2019 8:41pm

Same not working at all. Joke. Won't work on phone or laptop.

Was same on Sunday

alchemist33 · 13-03-2019 8:42pm

Worked okay for the Man United game last week but down tonight for me.

eir: Linzi · 14-03-2019 11:01am

alchemist33 wrote: »

Worked okay for the Man United game last week but down tonight for me.

Hi alchemist33

There was an outage yesterday but it should be up and working again today, our sincerest apologies for the inconvenience caused.

~Linzi

uncommon_name · 14-03-2019 11:13am

Good excuse Eir. Outage my b****x. Your app is just a heap of s**t as is most of the other services you provide. And don't even get me started on your customer service.

I pay for Eir sports. Yet I find myself spending 20+ minutes trying to find a good illegal streaming site to watch it on.

If you look through Boards, Reddit, Twitter, Facebook etc...... you will find endless amounts of people complaining about the application not working. I have had the app for 6 months now and it hasn't worked once for me and I try to use it at least once a week.
If you look at the last update on the app in the app store you will see the last update was released on the 18th October 2017.

Why don't Eir just go and fix one issue and at least make a couple of people happy, for once.

dereks · 14-03-2019 11:38am

[font=Verdana, sans-serif]Outage is nonsense.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]The app and watching through internet explorer are not fit for purpose.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]On Sunday for the Liverpool - Burnley game the site would not work during the match but was magically fine before and after it.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Last night for Liverpool - Bayern again, worked fine before the game and came back for the last 10 minutes.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I had to watch the match on an illegal stream even though i pay Eir for the sports.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]The app and website are a joke. Antiquated systems that no one supports anymore, and they wonder why there are stability issues. If you don't invest in your products you can't complain when people go elsewhere[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]I use Now TV for sky sports and have never had an issue once.[/font]

eir: Linzi · 14-03-2019 12:08pm

We are aware of issues with the green eir Sport app and Chromecast - it is not working for a significant number of customers.
The issue is under investigation but we don't have a root cause or estimated fix time yet. We are still gathering examples to assist with the investigation. We will update again as soon as we can, please assure customers that we are working on this as a priority.

uncommon_name · 14-03-2019 12:32pm

A priority to Eir probably means it will take about a year before its even looked at.

The issue isn't only with the Eir app and chromecast. It is also just the Eir app itself. It never works.

Raoul · 22-03-2019 10:46am

eir: Linzi wrote: »

We are aware of issues with the green eir Sport app and Chromecast - it is not working for a significant number of customers.
The issue is under investigation but we don't have a root cause or estimated fix time yet. We are still gathering examples to assist with the investigation. We will update again as soon as we can, please assure customers that we are working on this as a priority.

Gathering examples? What do you mean by this? That sounds like it is a small number of people having issues and you need to really look out for them

Eirsport App (green) not working with Android 8.1

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