Documentation for SUSI

5tuck

Hi all

I've been trying to get clarification about my grant claim, which is still in the early stages, but that I need info on to know whether or not I will be able to proceed with College this year.

I rang yesterday and was told that a document was being sent out with a check list requiring various pieces of information. Two of these are proof of my independent residency from last year and this year, and proof of independent income from this time too.

At first I was taken aback with the answer I received to the question of how I should declare my social welfare payments, as I don't have all of my social welfare receipts at hand to photocopy, but after this suggestion I was told I could request some sort of letter from the DSP outlining my income from this time, which hopefully won't be too difficult. However, after this, the examples of proof of residency that I need to provide are all not available to me, and I was told if I couldn't provide these (utility bills, rent allowance letter?) that my claim will be rejected and that I would have to apply as a dependent.

Does anybody know of any examples of documentation or any way I can proceed here? If I have to restart my claim, it will likely be more than the few weeks I have left to defer before I hear back from them, and at this rate it would be highly unlikely that I get the confirmation that I need so that I can start my studies. I have requested a callback from citizens information, but they couldn't help with an issue I had last week so I'm not getting my hopes up there.

splinter65

https://www.welfare.ie/en/Pages/secure/StatementOfJAJB.aspx

It’s SW income for 2017 you need a statement for. If you were on JSA then complete the above and submit.
If you were on IB for any of that time then complete this

https://www.welfare.ie/en/Pages/secure/OnlineStatementRequest.aspx

In order to prove that you were living independently you need to show a rent book/rental agreement/lease/mortgage statement/rent allowance letter/HAP agreement with your name on it at the address you claim to be living independently dated in the period in which you claim to be living there.
Most people would have one of these items, it’s hard to think of a situation in which you wouldn’t.
What are your living arrangements?
You can supply bank statements electric bills WiFi bills SKY tv bills phone bills letters from Revenue HSE SW credit cards etc once again dated and with your name at that address.
Nearly everyone would have something.

5tuck

splinter65 wrote: »

https://www.welfare.ie/en/Pages/secure/StatementOfJAJB.aspx

It’s SW income for 2017 you need a statement for. If you were on JSA then complete the above and submit.
If you were on IB for any of that time then complete this

https://www.welfare.ie/en/Pages/secure/OnlineStatementRequest.aspx

In order to prove that you were living independently you need to show a rent book/rental agreement/lease/mortgage statement/rent allowance letter/HAP agreement with your name on it at the address you claim to be living independently dated in the period in which you claim to be living there.
Most people would have one of these items, it’s hard to think of a situation in which you wouldn’t.
What are your living arrangements?
You can supply bank statements electric bills WiFi bills SKY tv bills phone bills letters from Revenue HSE SW credit cards etc once again dated and with your name at that address.
Nearly everyone would have something.

I have nothing from the last 5 places I've rented. Grocery bills and the odd letter I've received from the HSE/SW are long gone.

splinter65

5tuck wrote: »

I have nothing from the last 5 places I've rented. Grocery bills and the odd letter I've received from the HSE/SW are long gone.

If you had an electricity or phone account or tv supplier at any address in your name in the last 5 years then it is no problem to ring them and ask them to reissue you with bills. They can send them via email. It’s common practice.

You were renting a place and not getting any rent supplement or HAP despite being on JSA?

5tuck

splinter65 wrote: »

If you had an electricity or phone account or tv supplier at any address in your name in the last 5 years then it is no problem to ring them and ask them to reissue you with bills. They can send them via email. It’s common practice.

You were renting a place and not getting any rent supplement or HAP despite being on JSA?

I didn't have those accounts in the places I rented over the last two years. I was not getting HAP or rent supplement for any of the time.

5tuck

The only thing I can think of is a tescos grocery bill but I think I mentioned that over the phone and it was rebuffed.

caipin

You can register and attend college by using your SUSI reference number until you get all your documents in order and your application sorted. How did you not have any electricity/gas accounts?

5tuck

caipin wrote: »

You can register and attend college by using your SUSI reference number until you get all your documents in order and your application sorted. How did you not have any electricity/gas accounts?

I can register and attend, but I can't defer unless I decide to do so very soon, and I can't start long-term, full-time study unless I know I will be able to avail of some sort of support.

Over the last few years I have paid no utility bills in any of the places I have rented, my rent has included all bills. I signed no leases, was not on any rent relief, and did not have a bill pay phone or anything of that nature.

splinter65

5tuck wrote: »

I didn't have those accounts in the places I rented over the last two years. I was not getting HAP or rent supplement for any of the time.

So to summarize:
1. You’ve been in receipt of means tested SW payments since April 2017 and living in rented accommodation all that time but managed to pay the rent with no financial help from the state.
2. You had no rent book or lease agreement or other contract from any of the rental properties you lived in.
3. No utility bills were ever in your name nor did you ever have a bank account in your name at any of these addresses.
So you have absolutely no evidence that you were living independently at all.
That means that SUSI cannot consider you as an independent mature candidate and you’ll have to apply as a dependent and will have to supply financial means of your parents.

caipin

I went through this situation a year ago. I registered with my SUSI number while waiting and in the end wasn't eligible so had to defer. I attended college until October (when I found out about SUSI) but it may be that your college doesn't allow deferral that late. Make sure you check the dates.
Did you rent privately or from an agency?

Aceandstuff

I was in this situation four years ago. I wasn't exactly straight out of school, but I wasn't technically a "mature" student either. I had to include both of my parents' incomes on the forms, etc. At the end of the application I outlined that they were separated and that neither of them had been financially supporting me for years. As far as I know, SUSI can examine your bank records, if you can manage to get a statement sent to your home address, this might do as proof of address and proof of independence. I don't know how to help really, but that was my experience.

caipin

Aceandstuff wrote: »

...if you can manage to get a statement sent to your home address, this might do as proof of address and proof of independence..

SUSI don't accept bank statements as proof of address unfortunately.

5tuck

splinter65 wrote: »

So you have absolutely no evidence that you were living independently at all.

According to SUSI rules. DSP accept a written latter from a landlord with utility, so I can prove independent living generally. Its nitpicking, but that seems to be the order of the day.

Looks like I finally know for sure that I won't be going back to College this year then.

splinter65

5tuck wrote: »

According to SUSI rules. DSP accept a written latter from a landlord with utility, so I can prove independent living generally. Its nitpicking, but that seems to be the order of the day.

Looks like I finally know for sure that I won't be going back to College this year then.

DSP can and do call to see claimants at home to verify that they are living where, and with whom, they say they are living.
SUSI cannot do that.
SUSI has to be means tested to ensure that only the people who need it get it.
If you can’t supply evidence of your means of financial support then there’s not very much can be done about it.
Best of luck to you.

caipin

Did you get a letter from your landlord stating that the property was registered with the RTB when you moved in? You should have, and SUSI accept this as proof. A letter on headed paper from a rental agency confirming your tenancy will also suffice but seeing as you have never signed a lease I doubt you've been dealing with a rental agency.

5tuck

splinter65 wrote: »

If you can’t supply evidence of your means of financial support then there’s not very much can be done about it.

I can do this and already outlined that.

5tuck

caipin wrote: »

Did you get a letter from your landlord stating that the property was registered with the RTB when you moved in? You should have, and SUSI accept this as proof. A letter on headed paper from a rental agency confirming your tenancy will also suffice but seeing as you have never signed a lease I doubt you've been dealing with a rental agency.

None of this unfortunately, I'm even wondering how I'll manage to fill out the form next year at this stage.

splinter65

5tuck wrote: »

I can do this and already outlined that.

So you actually do have the documentary evidence ?

Here’s what SUSI accept:
The documentation accepted as evidence of living independently is any of the following;

A letter confirming that this address is registered with RTB (Residential Tenancies Board);
A Local Authority lease agreement or a letter confirming your rental under the Rental Accommodation Scheme (RAS) or any Government Housing Scheme/Arrangement. Private Housing Lease Agreements will not be accepted;
A letter on headed paper from a Rental Agency confirming your tenancy;
A letter confirming the receipt and period of Rent Allowance, Mortgage Interest Supplement or Housing Assistance Payment (HAP);
A Utility bill in your own name, for example; landline telephone (we do not accept mobile telephone bills), fixed broadband, gas, electricity or cable/satellite television bill/home heating bills/waste bills/Mortgage Statements/Property Tax Letters. If the utility bills in the household are in your spouse’s name, please provide your marriage certificate with the utility bill (if co-habiting we will accept utility bills in your partner’s name covering the relevant period together with correspondence e.g. bank statement/P21 issued to the applicant at the same address and covering the relevant period); and/or
Official documentation posted to you at this address and relating to your residence there. For example, a letter from the Department of Social Protection confirming Rent Allowance at this address or a letter from any Government Department confirming you are living independently from your parents. Please note, we do not accept bank statements alone for this purpose.


Sorry I thought you didn’t have any of these things. Now it seems you do. My mistake. So apply as soon as possible online in order to have payment in place when your course starts.

Also if you follow the links to requesting a SW statement that I posted in a previous post then that is exactly what SUSI require as proof of your income.

5tuck

You said financial support, not a proof of residence.

splinter65

5tuck wrote: »

You said financial support, not a proof of residence.

You need documentary evidence of both to apply as an independent mature candidate. If you want to apply next year it will be the same. I wish I could help you.

5tuck

I was told by the SUSI rep that I could request a letter from the DSP outlining my income, could I do the same with my address and get them to state where I lived whilst I collected payments?

Squatter

5tuck wrote: »

I was told by the SUSI rep that I could request a letter from the DSP outlining my income, could I do the same with my address and get them to state where I lived whilst I collected payments?

I don't think so. How can DSP certify that you lived at the address where they wrote to you? (For all they know, you were using a friend's or other family member's address for correspondence purposes.) As Splinter has helpfully outlined above, there's a pretty wide range of acceptable proofs of address for SUSI purposes; you really need to rack your brains and see how you can provide one of them.

5tuck

I was visited twice by a CWO in one place, I suppose that doesn't mean a thing then.

5tuck

Is there anything I can retroactively get here? I've moved quite a bit in the last few years so I tend not to keep letters and papers.

5tuck

splinter65 wrote: »

For example, a letter from the Department of Social Protection confirming Rent Allowance at this address or a letter from any Government Department confirming you are living independently from your parents. Please note, we do not accept bank statements alone for this purpose.

Can this be requested retroactively? I don't understand how anyone could have such a letter lying around from the past except for this purpose.

It probably does not matter anyway. I still haven't received the "checklist" that was "sent out" to me Wednesday morning by SUSI. At this rate I definitely won't get confirmation of a grant decision before my defer window, and I need to defer to stand any hope of getting BTEA next year, even though that will probably be rejected as well. Even if it's accepted, next year I'll have to pay over 4k in college fees for the 1st two years because I've already done a level 6 course outside of this area. A general shítshow all around that I've managed to get myself into.

nothing

Surely a previous landlord would print you a copy of a previous lease?

Squatter

5tuck wrote: »

I was visited twice by a CWO in one place, I suppose that doesn't mean a thing then.

It may mean that DSP would be in a position to confirm that you resided at that address. Why not ask them, instead of wallowing in negativity on this thread?

splinter65

Squatter wrote: »

It may mean that DSP would be in a position to confirm that you resided at that address. Why not ask them, instead of wallowing in negativity on this thread?

When youre trapped in a circle of negativity which, in reality, allows you to remain static, never moving in any direction, never making any progress then you become an expert at inventing excuses for not trying to solve the issues.

5tuck

nothing wrote: »

Surely a previous landlord would print you a copy of a previous lease?

I signed no leases during this time, and private leases are not accepted.

Squatter wrote: »

It may mean that DSP would be in a position to confirm that you resided at that address. Why not ask them, instead of wallowing in negativity on this thread?

Yes, they may be able to confirm I lived at one of the three addresses that SUSI require. It's Saturday.

splinter65 wrote: »

When youre trapped in a circle of negativity which, in reality, allows you to remain static, never moving in any direction, never making any progress then you become an expert at inventing excuses for not trying to solve the issues.

I'm posting here, I'm ringing around, I'm talking to people. Sure, I'm angry, and negativity is definitely my default unfortunately. But me, and the others who have posted here with a similar issue, are dealing with a problem that is not easy to solve. Sometimes it's just nice to have a vent to some people who understand the system as well, especially when such an outlet is not available elsewhere. Two other people have posted with a relatable problem.

I know this frustrates you, because you're very knowledgable about this area and I'm sure you've helped solve many peoples problems in this area. You're helping me. But just because you don't have the cut and dried solution here does not mean I am not making any progress. You seem to think that you not having the solution to my problem and me making progress are two mutually exclusive events, which isn't the case.

I have plenty planned in the coming weeks to try and combat this issue, and you can rest assured that there'll be a lot more negativity coming out of me, that's simply the nature of the problem in my eyes.

5tuck

I called the DSP and they said they'd get back to me, will probably try again tomorrow. I'll probably have to ask them for a letter declaring SWA as well, as there doesn't seem to be an option for that on the statement retrieval page.

5tuck

Why is it that all other departments in the DSP take a landlords letter with a utility bill confirming a residence but SUSI don't? Both the people in citizens information and in the DSP i talked to found that strange.

splinter65

5tuck wrote: »

Why is it that all other departments in the DSP take a landlords letter with a utility bill confirming a residence but SUSI don't? Both the people in citizens information and in the DSP i talked to found that strange.

SUSI is not in DSP

caipin

OP, I feel sorry for you, but SUSI accept a huge amount of documentation to prove independent living and I think it's sort of weird that you don't have a single one of them from any of the places you've lived. If you can't prove that you've been living independently then you can't apply for a grant this way. Do any of the documents they accept go to your parents house in your name? The only thing I can think of for you to do is submit a new application as living with them.

5tuck

splinter65 wrote: »

SUSI is not in DSP

Didn't say it was, just found it weird that their rules for proof in documentation are so much more strenuous that the DSP, especially when the DSP seems more liable to fraud than SUSI.

Going to try request a letter from a CWO that visited me last year, but I'm not sure if that will suffice. I got a letter from the DSP sent here this morning outlining my income from there for last year, and I'm hoping that can be used as both a proof of income from last year and a proof of address for this year. I'm still waiting on another one of those with income from this year.

Evidence of residence for 3 of the last 5 years section seems to accept bank statements, so I might just send 3 bank statements from 2013-16, even though the address on my bank statement hasn't been my residence for over a decade.

Is there a reason I was sent two identical letters from SUSI about this? I'll contact them later (on hold with IB for an hour after getting a missed call from them whilst speaking to the DSP, finally get through and am told there was no reason I was called) but don't have much hope, they pretty much told me I was going to have to re-submit a claim as a dependent, which isn't going to work for me at this stage and is pretty soul destroying.

At this rate, I think the most likely outcome is that I will send off whatever documents I can get my hands on in the next few days, and will either receive a letter back telling me I need other evidence of residency, or won't receive correspondence before I can still defer. If things don't work out quickly I think I need to defer to have any hope in hell of getting on BTEA next year. I'll be able to make an early application and hopefully organise things better than I did this year.

It's either BTEA next year, with 8k in fees for 2019/20, or a grant next year, with 2k in fees for 2019/20 and 20euro a week for rent/food/bills, or things somehow working out this year, which needs to happen very soon. Either way I feel like getting a job, shutting up and trying not to die like the rest of the country might be the most practical solution to my problems right now.

5tuck

Have requested a letter from the CWO and was also told by SUSI yesterday that it would suffice, so that's good news.

Still waiting on an illness benefit statement, I've gotten 3 of the same statements about JSA from last year, so I'm a little worried that the IB statement hasn't come yet when I filled them both out at the same time.

5tuck

Amazing, I call today after sending my documents off earlier in the week and have been told that a new letter has been sent out requesting independent residence proof. I sent two letters from different community welfare officers (one who visited me at said residence) and before I sent off the letters, I called SUSI, read out one of the letters verbatim (they're both the same) and was told that they would be acceptable.

The first person I talked with today said I just needed to send in a bank statement from 2017. I asked him if he was sure about that. He said yes, and as I heard the credit beep on my phone go I decided to end the conversation. I have already sent in a bank statement from 2017. I topped up and called back and was told by another representative that the bank statement would not be sufficient, that my letters weren't sufficient, and that even if I amended those letters to fit the criteria of the documents required, it still would not be enough (the letters state I collected payment as a single person, and do not explicitly say I was living independently). My credit ran out again.

Absolute disgrace, I'm at a loose end now. I Can't afford to stay on the phone with them for 2 euro a minute. Will be issuing a formal complaint. I have to seriously consider dropping out of college in the next two weeks now to guarantee a place next year but sure maybe it's not for me seeing as I'm an adult man that can't sort out a student grant.

Peter Denham

I'm in the same situation. I have proof of independent living for 2018 as I moved house and the bill is in my name.

However I have nothing they will accept for 2017. It's been erroneously suggested here they they accept a copy of a lease, bank statements, or SW or Revenue letters, that is not true. Also it's very common to pay rent to a home owner that is bills inclusive. Do people have no idea about the current rental crisis? Most people are paying cash to home owners.

Peter Denham

splinter65 wrote: »

DSP can and do call to see claimants at home to verify that they are living where, and with whom, they say they are living.
SUSI cannot do that.
SUSI has to be means tested to ensure that only the people who need it get it.
If you can’t supply evidence of your means of financial support then there’s not very much can be done about it.
Best of luck to you.

DSP have never called to my house but accepted that I was living independently based on bank statements and private leases. You're suggesting it's incompetence on their part ?

Let's face it, it's completely illogical on SUSI's part.

5tuck

I will be penning a complaint letter later on today. From this I'm going to do what I can to try and get in contact with a senior adjudicator there asap, but maybe that's wishful thinking. I have been given so much misdirection and misinformation from the frontline help centre there, it is startling. I won't go into more detail about it here right now, maybe I'll post something up paraphrasing my overall complaint. The majority of it is here already tbh.

Peter Denham wrote: »

However I have nothing they will accept for 2017. It's been erroneously suggested here they they accept a copy of a lease, bank statements, or SW or Revenue letters, that is not true. Also it's very common to pay rent to a home owner that is bills inclusive. Do people have no idea about the current rental crisis? Most people are paying cash to home owners.

Their setup is so cumbersome. The fact that I'm even just thinking about getting a bill phone to talk to them next week is indicative of how difficult they are to deal with, and how obtuse some of their staff are. I believe one member of staff blatantly lied to me yesterday, and I think he did that because he could tell how angry I was and wanted to pass the buck on. Well the buck has been passed.

Peter Denham

5tuck wrote: »

I will be penning a complaint letter later on today. From this I'm going to do what I can to try and get in contact with a senior adjudicator there asap, but maybe that's wishful thinking. I have been given so much misdirection and misinformation from the frontline help centre there, it is startling. I won't go into more detail about it here right now, maybe I'll post something up paraphrasing my overall complaint. The majority of it is here already tbh.



Their setup is so cumbersome. The fact that I'm even just thinking about getting a bill phone to talk to them next week is indicative of how difficult they are to deal with, and how obtuse some of their staff are. I believe one member of staff blatantly lied to me yesterday, and I think he did that because he could tell how angry I was and wanted to pass the buck on. Well the buck has been passed.

In the end I'll have to reapply as mature dependant and give them details of my mother's state pension. I haven't lived with her in 8 years. Wow they really caught me trying to pull a fast one not declaring all that juicy old age pension money.

5tuck

Peter Denham wrote: »

In the end I'll have to reapply as mature dependant and give them details of my mother's state pension. I haven't lived with her in 8 years. Wow they really caught me trying to pull a fast one not declaring all that juicy old age pension money.

I haven't lived in the house I grew up in for over a decade, and I'm having a lot of issues in regard to my health now that has impacted my familial life severely. Registering as a dependent would have a really negative effect on me emotionally, as a core part of my identity has been that I've lived my adult life independently. Plus, a new claim will likely take much longer than my deadline, and I also have no idea what "the person whom I would depend on" earns, meaning I could easily be in receipt of a far less financially supportive grant than I expected as an independent.

I'm not really sure what happens now. I've been duped so badly by some of the crowd at SUSI in the last two weeks, and this grant is just one of a few serious issues I'm trying to contend with before my deadline Friday week. All the while college is in full swing and exams will be around the corner in just over a month. I'm clinging on to hope that I could have a really productive and eventful week this week, getting all my loose ends sorted before getting some confirmation of relief by the start of deadline week. But its just as likely at this point that two weeks from today, I find myself out of college, and I have no idea what the knock on consequences of that will be for me emotionally. It will be an absolute disaster from my current perspective.

Aceandstuff

5tuck wrote: »

I'm not really sure what happens now. I've been duped so badly by some of the crowd at SUSI in the last two weeks, and this grant is just one of a few serious issues I'm trying to contend with before my deadline Friday week.

Have you been in contact with SUSI via email? Most phone operators in state-run organisations are hopeless when it comes to details, and you are almost guaranteed a different answer from one of them to the next. I would advise you to get any instructions they give you in writing before trying to meet their requirements. It is likely that they are "duping" you by accident because you are not a "standard" applicant.

At the end of my initial application to SUSI, and in every renewal application since then, I explained that I do not have any financial support from my parents, and did not know anything about my father's circumstances. It took me a while to get all of the relevant documentation together as well, and I had to strong-arm my father into signing the forms after not contacting him for over a year. That was the year of the massive backlogs in SUSI, and I ended up not getting anything from SUSI until November. Fees were not an issue because I had informed everyone involved that I was applying for SUSI and had no other income, but I was living off of my (tiny) savings. This is just for context...

At this point, I wouldn't say it's hopeless, but you need to let SUSI know if you *can't* get the relevant information from your parents, e.g. if they live on the other end of the country and haven't spoken to you in years.

I don't know where you are planning to study, but let them know what your situation is, and that you're still communicating with SUSI. There might be a grace period when it comes to fees for SUSI applicants, or the college might know what is causing your issue. Just keep trying to do SOMETHING, because if you are entitled to a grant or fee payment from SUSI, there has to be some way to prove it.

5tuck

Aceandstuff wrote: »

Have you been in contact with SUSI via email?
I don't know where you are planning to study, but let them know what your situation is, and that you're still communicating with SUSI. There might be a grace period when it comes to fees for SUSI applicants, or the college might know what is causing your issue. Just keep trying to do SOMETHING, because if you are entitled to a grant or fee payment from SUSI, there has to be some way to prove it.

I'm almost finished my complaint, I will probably send off an email afterwards, Highlighting a particular issue I was confronted with in one of the calls that I do not understand and would leave me with no hope of getting a grant this year if true. I have already been in contact with my College, but I will update them with these proceedings, and hopefully there will not be an issues there, although I believe there is a good chance I will have to pay a 200 euro levy. From here I'll have to make a lot of calls tomorrow and get into a lot of potential arguments. From there, I'll hopefully see some progress by Tuesday. If not, everything I've planned out for the next four years needs to change swiftly.

5tuck

Even their complaint section is a joke btw. 1000 characters (3 tweets?) and a section of 25mb for attaching files, which if you have anything considerable to attach will run out in no time.

Peter Denham

5tuck wrote: »

Even their complaint section is a joke btw. 1000 characters (3 tweets?) and a section of 25mb for attaching files, which if you have anything considerable to attach will run out in no time.

Hi just an update on the avenue I'm on

I explained that I was paying rent to a landlord all bills included so have no bills etc and they said fill out this form and it should be grand.

The form is the "declaration for documents not provided."

You've probably tried but just in case.

5tuck

Aceandstuff wrote: »

Have you been in contact with SUSI via email?

Just got a reply, I'm pretty sure the person who sent me this email is the same person I talked to over the phone (they have the same name). It might as well be an automated robot on the other end.

Sent away my grievances in detail, I get a response copy and pasted from the same documentation sheet that they parrot off the phone. The only difference is that they basically just added in brackets - (That thing you sent in, that's not allowed, we're just adding that here now).

It's getting really bad now. I genuinely thought I'd work this out, but I'm starting to get lost. I don't understand how they can respond in this way, without any nuance or help whatsoever. I've been trying to rebuild my life around going back to College, and SUSI could care less. How do they think I'm trying to scam them?


•A letter from the Department of Social Protection advising that you were living independently before October 2017 and before September 2018 (letter from Community Welfare Officer is not accepted)

The part in bold has just been added in out of nowhere.

Another line in the requirements

Correspondence from a government department confirming that you are living independently from your parents

Do they just get to pick and choose which correspondence from government departments they deem desirable? Couldn't they tell me directly who I need to speak to, in any government department, to get a letter that confirms I've lived independently for the last two years? Will they accept a Presidents letter? What's the difference?

I've sent off questions, I feel like I'll get the exact same copy and pasted document back, maybe with more exceptions and omissions added on to suit SUSI.

5tuck

Peter Denham wrote: »

Hi just an update on the avenue I'm on

I explained that I was paying rent to a landlord all bills included so have no bills etc and they said fill out this form and it should be grand.

The form is the "declaration for documents not provided."

You've probably tried but just in case.

Wow, you know I haven't. Thanks.

There's a good chance someone has mentioned that on this thread. In fact a SUSI rep might even have mentioned that to me in the past. I'm so caught up and hysterical lately that I'm making all sorts of mistakes. I'm flogging a dead horse here, but would it really have been that hard for them to mention this to me over these last few turbulent days?

I'll fill that out immediately. Thanks again.

Peter Denham

5tuck wrote: »

Wow, you know I haven't. Thanks.

There's a good chance someone has mentioned that on this thread. In fact a SUSI rep might even have mentioned that to me in the past. I'm so caught up and hysterical lately that I'm making all sorts of mistakes. I'm flogging a dead horse here, but would it really have been that hard for them to mention this to me over these last few turbulent days?

I'll fill that out immediately. Thanks again.

Yeah I had spoken with two people and neither mentioned this until I spoke to a third guy today. At the very least it provides you with an opportunity to explain why you don't have the documents on an official SUSI form. Fingers crossed!

Edit : A rep on Twitter said they dont accept the form. Why does the form exist at all then?

5tuck

I was just about to post how it's probably too good to be true considering none of them have mentioned it. Then again what they do and do not mention depends as much on the type of weather there is outside as official policy.

Peter Denham

5tuck wrote: »

I was just about to post how it's probably too good to be true considering none of them have mentioned it. Then again what they do and do not mention depends as much on the type of weather there is outside as official policy.

The guy on the phone said in these instances where documentation simply can't be provided then the form comes into play.

The guy on Twitter said the form must be completed if they erroneously request information from you that's not applicable (the wording of the form doesn't support this.)

I've also written to a local TD as a last chance saloon.

So many weeks wasted because of conflicting and contradictory information from the people as SUSI. It's maddening.

5tuck

Peter Denham wrote: »

The guy on Twitter said the form must be completed if they erroneously request information from you that's not applicable (the wording of the form doesn't support this.)

I've also written to a local TD as a last chance saloon

That first part sounds very confusing to me. I'm at my wits end anyways. Been in college 9-6 today, feels like its all going to be for nothing.

I received another email today since I last posted, pretty much the same types of inconsistency in it that I've been dealing with since the start. I was told that a CWO letter may be acceptable, just hours after being told it absolutely wouldn't be. The goalposts just seem to change constantly

All I can think of doing is pressing on with government departments writing me letters. But regardless of whether i get more written, SUSI reps seem to be allowed to change the rules at the spur of a moment however they see fit.