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Missing top up

  • 22-08-2018 11:13AM
    #1
    markc1184
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭


    Hello

    On Monday evening I topped up my phone credit using my Permanent TSB bank account. The €20 was debited immediately and is showing as gone through on my account. I received a text from them straight away saying it was being processed and was given the
    reference number: 5555338. I received no more texts like I usually would from Eir saying the top up was successful etc. The credit still has not come through on my phone.

    After contacting @eircare, they suggested that if the transaction had gone through in the bank to contact the customercare@eir.ie with an original bank statement, my mobile number and PIN number. I have received no reply to this email.

    Any help is appreciated.

    Mark


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Mark,

    Sorry to hear this. Can you advise when you sent the email to customercare@eir.ie as the response time is up to 48 hours?

    Thanks,

    Sarah


  • #3
    markc1184
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭markc1184


    It was only yesterday morning so if it is a 48hr response time I'll come back tomorrow if I've heard nothing.

    Thank you Sarah.


  • #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    No problem at all.

    Sarah


  • #5
    markc1184
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭markc1184


    Hello again. No reply to my email today.


  • #6
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi markc1184,

    If you could send on your account details along with the email address you sent this from I will follow this up for you.

    Thanks,

    Sarah


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  • #7
    markc1184
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭markc1184


    PM sent now.


  • #8
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Thanks Mark,

    I'll get back to you shortly.

    Sarah


  • #9
    markc1184
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭markc1184


    This has now been resolved.


  • #10
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Happy to help Mark.

    If you need any assistance in the future please let us know.

    Sarah


  • #11
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Happy to help Mark.

    If you need any assistance in the future please let us know.

    Sarah


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