Coffee Machine - mechanic or engineer needed

kofla · 2018-08-19 17:41:51

Hello, I have a Viesta One Touch 500 machine in which the LCD screen is broken and because of this you can't turn it on or off, it's useless right now. It was bought from an online retailer who is refusing to accept it, despite still being covered by a guarantee (they are not willing to take it back as it broke 6 months…

19-08-2018 05:41PM

#1
kofla

Closed Accounts Posts: 3 ✭

Join Date: January 2017

Posts: 1
Hello,

I have a Viesta One Touch 500 machine in which the LCD screen is broken and because of this you can't turn it on or off, it's useless right now. It was bought from an online retailer who is refusing to accept it, despite still being covered by a guarantee (they are not willing to take it back as it broke 6 months after the last repair) and instead is asking me to prove the machine fault was pre-existing and not through misuse. They are asking for a full report stating this. Is this something that anyone would be able to do? Or if not at least repair the machine?

Thanks.

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coffee machine

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#2 19-08-2018 05:44PM

ED E

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Where is the retailer located?

At 350€ new some avenues may be uneconomical.

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#3 19-08-2018 05:52PM

kofla

Closed Accounts Posts: 3 ✭

Join Date: January 2017

Posts: 1

ED E wrote: »

Where is the retailer located?

Germany

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