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Samsung J3 wifi keeps 'dropping' in and out constantly..why is this?

Hello 1 · 2018-08-12 20:47:45

My Samsung J5 keeps randomly disconnecting from wifi at home (which is password protected wifi) but will return after a few hours, without me having to change any settings, and nobody else on the same wifi connection are experiencing issues. Outside home, when using non - password protected free wifi, I can access wifi no…

12-08-2018 09:47PM

#1

Hello 1

Closed Accounts Posts: 177 ✭✭

Join Date: June 2018

Posts: 111

My Samsung J5 keeps randomly disconnecting from wifi at home (which is password protected wifi) but will return after a few hours, without me having to change any settings, and nobody else on the same wifi connection are experiencing issues.
Outside home, when using non - password protected free wifi, I can access wifi no problem.

I have contacted the store where I purchased the phone (2 months ago it was purchased) and all they tell me is that it's my internet provider's issue, not a phone issue. But if that's true,then why can everyone else on same wifi connection get a steady wifi signal, but not on my phone?

Anyone able to relate, or offer any solutions?

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