Have no details in myeir and loss of access to Eir Sport Mobile

Vicxas

Hi,

I recently switched to a Sim-Only plan from Bill with your customer care team and they needed to port me from the Legacy Meteor system.

However now i cant access Eir Sport Mobile or myeir it tells me " This Number is no longer Active"

I tried to get in touch with your customer care team chat but they have told me that the details im giving them are incorrect, despite the face that i have called and chatted with them before using the same details, something must have gone wrong during the migration. 

Can someone please help me out. 

eir: Thomas

Vicxas wrote: »

Hi,

I recently switched to a Sim-Only plan from Bill with your customer care team and they needed to port me from the Legacy Meteor system.

However now i cant access Eir Sport Mobile or myeir it tells me " This Number is no longer Active"

I tried to get in touch with your customer care team chat but they have told me that the details im giving them are incorrect, despite the face that i have called and chatted with them before using the same details, something must have gone wrong during the migration. 

Can someone please help me out. 

Hi Vicxas ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas