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50104

  • 01-08-2018 06:40PM
    #1
    lydo77
    Registered Users, Registered Users 2 Posts: 17 ✭


    Hi I'm trying to buy a data add on, I'm on prepay. Everytime I send a text to 50104 it says "cannot send". It worked fine yesterday when I sent "balance data". Thanks


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    lydo77 wrote: »
    Hi I'm trying to buy a data add on, I'm on prepay. Everytime I send a text to 50104 it says "cannot send". It worked fine yesterday when I sent "balance data". Thanks
    Hi lydo77 ,

    What add on are you trying to add and what is the text that you are sending to 50104?

    Thanks

    Thomas


  • #3
    lydo77
    Registered Users, Registered Users 2 Posts: 17 ✭lydo77


    No message I send to 50104 is getting delivered, if I send "offer" or "balance data" etc.
    It worked fine 2 days ago, I could check how much data I had left and how many days of my offer I had remaining but since yesterday it just says "could not deliver". 
    The add on keyword is "data7.5". A recurring add on to get 7.5gb data. 

    Thanks mate


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    lydo77 wrote: »
    No message I send to 50104 is getting delivered, if I send "offer" or "balance data" etc.
    It worked fine 2 days ago, I could check how much data I had left and how many days of my offer I had remaining but since yesterday it just says "could not deliver". 
    The add on keyword is "data7.5". A recurring add on to get 7.5gb data. 

    Thanks mate
    I have recieved an update for our technical department that there is currently an issue with this feature and it is being investigated internally.

    We have no timeframe currently as to when this will be resolved.

    Thanks

    Thomas


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