Super Valu wrong price at till compared to shelves

Glebee

For the past while now ive noticed that items on the weekly shop are not always at the price they are displayed at on the shelves in my local Super Valu. It seems to be getting worse recently and have noticed at almost every shop soem items is wrong on the receipt.I am wondering if people experience this in other SV stores. From what I can see people will not bother going back for a euro but it all adds up if everyone is being overcharged. Anybody any thoughts on this????

TomOnBoard

Glebee wrote: »

For the past while now ive noticed that items on the weekly shop are not always at the price they are displayed at on the shelves in my local Super Valu. It seems to be getting worse recently and have noticed at almost every shop soem items is wrong on the receipt.I am wondering if people experience this in other SV stores. From what I can see people will not bother going back for a euro but it all adds up if everyone is being overcharged. Anybody any thoughts on this????

Examples?

the_syco

The SuperValu in Castleisland would often leave the "6 for the price of 5 bottles of wine" sale sign up, even though its a month out of date, as most people, having picked the wine, would just buy the wine anyway.

L1011

Supervalu stores are primarily franchises; nearly entirely so outside Dublin. So non-offer pricing comes down to the owner, not the chain; and shelf pricing stickers fully down to them.

Hitman3000

I have noticed this a lot in my local. I just scan the items and see the attention of staff to the shelf price versus the till. I always get charged the shelf price.

Glebee

TomOnBoard wrote: »

Examples?

Just a few that spring to mind recently but it seems to be happening more and more. Its not the end of the world but it does my head in.

Kelkin Musuli - Shelf price 2.99, till price 3.47

4 bottle of Eringer Beer for 10.00 on shelf, till price 12.99

anewme

I've noticed this a lot in both my local Euro Spar and also a Centra near me.

It's happened more than once.

Usually on the specials, especially the wines.

allthedoyles

Noticed this a couple of times lately but put it down to my eyes deceiving me.
Should have went back to double check .
I will the next time.

coylemj

It does happen and it's worth keeping an eye on the checkout when the items are being scanned. It happened to me with a relatively high value item a few years ago - a large box of Aeriel Automatic in Dunnes Cornelscourt which was on special offer so I was very alert as it was scanned and it came up at the original (pre-discount) price. When I pointed out the discrepancy, a supervisor was called, they admitted the mistake and they gave it to me for free, happy days.

byronbay2

anewme wrote: »

I've noticed this a lot in both my local Euro Spar and also a Centra near me.

It's happened more than once.

Usually on the specials, especially the wines.

My local SV (Cork) is absolute murder for overcharging. As anewme say, the worst offenders are the "special offers" that have not been reduced at the till. I gave out stink about one such "offer" last year that wasn't reduced. The manager apologised profusely and said the "mistake" would be rectified immediately. I went in 3 days later and guess what?? Still over-charging!!

They don't get away with it with me but I feel sorry for all the people who don't check their receipts and are being ripped-off on a weekly basis. It's no accident either. I said it to my MIL and she is now noticing it on a regular basis.

You MUST check your SV receipt before you leave the shop.

zig

This has been rampant for years in our local one.

I have often thought if everyone kept track of it you could have a serious scandal on your hands.

And every time I go there I hear others trying to resolve the same issues.

I really dont know how this isnt doing more damage to their reputation to be honest because it absolutely infuriates some people I know. Especially because of the whole issue of not wanting to drive back for the sake of a €1 but to be honest you would out of principle.

coylemj

byronbay2 wrote: »

My local SV (Cork) is absolute murder for overcharging. As anewme say, the worst offenders are the "special offers" that have not been reduced at the till. I gave out stink about one such "offer" last year that wasn't reduced. The manager apologised profusely and said the "mistake" would be rectified immediately. I went in 3 days later and guess what?? Still over-charging!!

It's quite a few years ago now but I recall reading in a local newspaper that my local SV proprietor was fined in the district court for this offence and it was his third conviction.

You need to report that guy to the relevant authority, in the UK they're called Trading Standards, maybe somebody here knows who's responsible in Ireland.

OolaOwl

The best one i saw recently in our SV Tipperary is candles with a yellow reduced price sticker saying 'now only €2.99 save 50%' and the original price under it was also €2.99 !!

jayobray

It used to happen regularly in my local Centra, but then it changed hands and it is very rare now

mirrorwall14

Happens more often than I’d like in my local supervalue and I don’t even shop there often. Pain in the neck to get rectified too as you are standing there like a spare wheel while they check

Heroditas

Happens a lot in SV in Lucan and that's not even a franchise. It's owned directly by Musgraves.
Always happens with the special offers, e.g. 3 beers for €9. Always comes out at €9.59 or something like that, i.e. the full price.
There's been a few times when it's happened and I've pointed out and they say they'll rectify it.
In two days later... same thing again...

bobbyss

Glebee wrote:

For the past while now ive noticed that items on the weekly shop are not always at the price they are displayed at on the shelves in my local Super Valu. It seems to be getting worse recently and have noticed at almost every shop soem items is wrong on the receipt.I am wondering if people experience this in other SV stores. From what I can see people will not bother going back for a euro but it all adds up if everyone is being overcharged. Anybody any thoughts on this????

I don't have any experiences of this but what incenses me is the failure of stores to display ANY prices at all. I regularly see in different stores produce but no price labels. Sometimes fallen away I would imagine. The real reaction that I pick up from staff when this is pointed out is slightly off hand (as in - its only a price label and those spuds are only €1. What's the big deal?)

Drives me up the wall.

JayRoc

This has been a problem in my local Super Valu since the year dot.

I have just gotten to the stage of never using any tills except the self service check outs, so that I can see what I am being overcharged on (there will almost always be something).

Staff are sick of it, to the extent that they will usually just credit you back an item worth more than the difference and the shop loses money as a result.

But what drives me mad is that you ask them to make sure the error is noted (for example a certain beer advertised as 4 for 10euro) and fixed, but you know they just couldn't be arsed and the next chump who doesn't pay attention at the till will get overcharged.

Tbh I can't wait til a Lidl or Aldi opens nearby.

bobbyss

JayRoc wrote: »

This has been a problem in my local Super Valu since the year dot.

I have just gotten to the stage of never using any tills except the self service check outs, so that I can see what I am being overcharged on (there will almost always be something).

Staff are sick of it, to the extent that they will usually just credit you back an item worth more than the difference and the shop loses money as a result.

But what drives me mad is that you ask them to make sure the error is noted (for example a certain beer advertised as 4 for 10euro) and fixed, but you know they just couldn't be arsed and the next chump who doesn't pay attention at the till will get overcharged.

Tbh I can't wait til a Lidl or Aldi opens nearby.

Yes. I have tols staff about price tags lost, not there or badly misplaced but that is exactly the reaction-couldn't gives a t oss. But can you blame them really?

Grab All Association

Happened to me a few times in various stores. My own local Supervalu (Thurles) it doesn't seem to happen there.

goldenhoarde

100 people over one Saturday say buy nappies that are marked at 9.99 but scan at 11.99


That's 200 euro extra for the shop

Probably 80 don't notice and 20 do

Of those 20 half won't bother asking as it's too much hastle

So 10 get a refund and 1 to 2 give out to the manager

So shop up 180

Funny how they don't seem to have as many products scanning at a lower price.

Wierd that eh

Glebee

lol, dont think ive even been undercharged in SV

zig

I messaged my local one on Facebook with a link to this thread.

Their response:

"Hi Adrian, Thanks for bringing this to our attention. We are currently undergoing a renovation and scanning systems are being looked at to reduce this happening as much as possible. We understand the annoyance this causes and we will do our best to stop it��"

Our one is undergoing renovation alright, lets hope their scanning systems get successfully looked at!!

I've actually never noticed that, i'll have to keep an eye out in future

Glebee

My SV refurbished recently enough. Still happens the whole time but really only on special offers. From now on im going to check my receipt before I leave the shop and report back to this thread:)

Grab All Association

If Supervalu ran all the stores themselves like Dunnes and Tesco this wouldn't happen as often. Employees would be scanning labels and products throughout the store all day. Employees would be sanctioned or laid off if it happened repeatedly.

With a franchised layout I assume its just "meh, I'll do it later"

Hitman3000

Grab All Association wrote:

If Supervalu ran all the stores themselves like Dunnes and Tesco this wouldn't happen as often. Employees would be scanning labels and products throughout the store all day. Employees would be sanctioned or laid off if it happened repeatedly.

It's happened to me in Tesco's and Dunne's. SV doesn't hold the monopoly on what I consider to be this shady behaviour.

zig

Its worth noting, I have never heard of anyone reporting this happening in Aldi or Lidl.

Hitman3000

zig wrote:

Its worth noting, I have never heard of anyone reporting this happening in Aldi or Lidl.

Aldi and Lidl don't feel the need to rip off their customers.

hillbloom

Overcharging happens regularly in my local SuperValu. I ALWAYS check my receipt. Bought a tart recently, flashed 4.25 charged 4.50. I never ever get UNDER CHARGED. There is never a problem when I mention it to staff but so many customers don't even take their receipt. Never a mistake in ALDI.

Former Former

hillbloom wrote: »

Overcharging happens regularly in my local SuperValu. I ALWAYS check my receipt. Bought a tart recently, flashed 4.25 charged 4.50. I never ever get UNDER CHARGED. There is never a problem when I mention it to staff but so many customers don't even take their receipt. Never a mistake in ALDI.

It's more likely you either don't notice or don't get outraged when UNDER CHARGED. We just say nothing, pocket the cash and forget about it asap.

Aldi carries a fraction of the number of products that a proper supermarket does and their range changes very infrequently. It's only logical that there would be fewer mistakes.

househero

Former Former wrote: »

Aldi carries a fraction of the number of products that a proper supermarket does

What are you in about. If you mean Tesco's scam lines of the same dog food labelled as specially selected people nosh in between the fags n alcohol your in there to buy, im afraid you have been scammed, like they scammed millions from investors for a decade.

househero

SuperValu Enniscorthy ripped me off by 25% on 6 packs of Frank's ice lollys last week. €2 instead of the shelf price €1.50

And a Ben and Jerry's ice cream for €7.50 instead of €6

beachhead

This is not unique to Supervalu.All the supermarkets do it.Sometimes it could down to staff laziness/incompetence.I will include Aldi and Lidl in this in case they are forgotten.Since "rounding" was introduced the number of incorrect price labels has increased across the sector.

New Home

My local one is the same, there'd be often a difference of a fiver or so in the cost of the shopping, and that's for one person! I always go back and point it out, and they always give me my money back. I was told it's because the special offers get placed on the shelves but the changes aren't always reflected immediately in the prices displayed by their tills, apparently the system gets updated centrally (go figure!). Still, it's a pain having to check the receipt every time before you leave the shop! Also, I do go back if I've been undercharged, fair is fair.

Former Former

househero wrote: »

What are you in about. If you mean Tesco's scam lines of the same dog food labelled as specially selected people nosh in between the fags n alcohol your in there to buy, im afraid you have been scammed, like they scammed millions from investors for a decade.

I literally have no idea what this means.

Go to Tesco. See how many brands of washing up liquid, tea bags, toilet paper, whatever, they have. Then go to Aldi. There is one variety of each.

So the chances of an error are much higher at Tesco because there are far more products to manage.

I know I'm wasting my time here. Nothing will convince people on this thread that there's anything other than a massive scam going on. That's just how some people think, but that doesn't make it true.

Hitman3000

Former Former wrote:

It's more likely you either don't notice or don't get outraged when UNDER CHARGED. We just say nothing, pocket the cash and forget about it asap.

I doubt if anyone notices if they are undercharged. However a lot of people will avail of a product that is on special offer when ordinarily they wouldn't. The point is being charged a higher price than the shelf price. SV in my experience seem to the worst for this carry on.

JackieChan

Wrong prices are rampant at my local SV but this has been going on for years.
To the point that I avoid using them as much as possible but I kind of have to use them.I always calculate the expected shopping cost before going to checkout.

They were also rebranding their mince with labels that more expensive and different Use By dates than that underneath.
And the biggest peeve for me, is selling individual cans of multipack beers at full whack.

I previously contacted SV through twitter about this. A waste of electrons it was!

I can't remember been once undercharged.

TheDriver

Always an issue in my local SV. Even when an error is highlighted at checkout, the same error occurs a few days later when buying same item again. I don't think they care

Donutz

JackieChan wrote:

And the biggest peeve for me, is selling individual cans of multipack beers at full whack.

Funnily enough there is nothing wrong with doing this. Although the cans say not for individual sale and probably don't even have a barcode, it's perfectly legal for a store to sell then individually.

4Ad

Happens alot in my local SV in Clare..I always check the receipt..
Only go there when stuck these days.

Padraig Mor

Always happens in my local SV as well. Look at previous threads - this is going on for years, nationwide. And I've rarely seen any other supermarket other than Supervalu mentioned.

Centra in mullagh cavan are notorious for this. I'm not exaggerating when I say 9 times out of 10 the special offer dies not correspond with the till. I tend to only buy the special offers on their own and be ready to correct the person the the till, I'm fed up doing this, if there was a decent shop in the area I wouldn't be going in at all. I genuinely believe this constant discrepancy is intentional

ouxbbkqtswdfaw

Always, always check your receipt from SV.

Glebee

SV price swindle continues. I have a pain in my hoop with SV and have been trying to stay away from them but sometime its too handy just to drop in.

Latest errors

5kg SV potatoes - Price on shelf 2 euro. Price at till 2.99

Nivia body spray - 3 for 5 euro on shelf. Price at till 9.20. charged individually.

Henryhill2

One thing I notice

They will have special offers all over the place on items of a specific weight or volume

There may be none or few of these specific items on the shelf and there will be a stack of the same items of a slightly different weight or volume in the same place at full price

This is obviously deliberate sales tactics and not illegal of course but will catch you out.

JohnC.

Why wouldn't similar products go together? Do you expect them to but different weights of coffee in different parts of the shop so you don't get confused?

New Home

They often have the same product (same weight, etc) in different parts of the shop, e.g. both on shelves and on stands, but they have different prices. And the other way around, too, so the special offer sign is placed on the shelves under the wrong product (different weight, etc).

Henryhill2

JohnC. wrote: »

Why wouldn't similar products go together? Do you expect them to but different weights of coffee in different parts of the shop so you don't get confused?

For an example

They had 150g fruit pastilles on the shelf

A €1 sticker under them

However the €1 sticker applies to 120g pastilles of which there were none

So you will get caught if you don't check closely

This is a regular thing

The problem imo with SV is that they can't compete on standard pricing with the likes of aldi so they're resorting to special offer gimmickry

Usjes

Glebee wrote: »

SV price swindle continues. I have a pain in my hoop with SV and have been trying to stay away from them but sometime its too handy just to drop in.

Latest errors

5kg SV potatoes - Price on shelf 2 euro. Price at till 2.99

Nivia body spray - 3 for 5 euro on shelf. Price at till 9.20. charged individually.

I think you'll need more than Nivea body spray to fix that pain in your hoop, I'm just sayin' ...

goldenhoarde

Henryhill2 wrote: »

One thing I notice

They will have special offers all over the place on items of a specific weight or volume

There may be none or few of these specific items on the shelf and there will be a stack of the same items of a slightly different weight or volume in the same place at full price

This is obviously deliberate sales tactics and not illegal of course but will catch you out.

To be fair to SV all the big ones do it. Many a time Tesco have done this.