Prepay Package

suitcasepink

Hi,

I was setting up the "10 calls" offer on my mother's phone but when I send the text to 50104 it just says send failed?

Can you please advise why this offer wouldn't work as it was one of her main reasons for going to Eir?

Thanks

eir: Thomas

deise_girl wrote: »

Hi,

I was setting up the "10 calls" offer on my mother's phone but when I send the text to 50104 it just says send failed?

Can you please advise why this offer wouldn't work as it was one of her main reasons for going to Eir?

Thanks

Hi deise_girl ,

It's difficult to say what the issue could be.

I would reccomend that the account holder contacts our support team on 1905 and they can apply the offer manually.

Thanks

Thomas

suitcasepink

eir: Thomas wrote: »

Hi deise_girl ,

It's difficult to say what the issue could be.

I would reccomend that the account holder contacts our support team on 1905 and they can apply the offer manually.

Thanks

Thomas

Hi Thomas,

Thanks for the response.
Is there any particular reason why some people are not entitled to this offer?

I assume the 1905 number is free call from Eir phones? I'd like to get this sorted asap

Thank you

eir: Thomas

deise_girl wrote: »

eir: Thomas wrote: »

Hi deise_girl ,

It's difficult to say what the issue could be.

I would reccomend that the account holder contacts our support team on 1905 and they can apply the offer manually.

Thanks

Thomas

Hi Thomas,

Thanks for the response.
Is there any particular reason why some people are not entitled to this offer?

I assume the 1905 number is free call from Eir phones? I'd like to get this sorted asap

Thank you

Everyone is entitled to the offer, eligibility is not the issue. It may be something technically preventing you from adding the offer remotely.

This is not a freephone number.

Thanks

Thomas

Ten Pin

1800 690 000

suitcasepink

Ten Pin wrote: »

1800 690 000

Is this number free to call?