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Top Up Issue

  • 17-07-2018 09:32AM
    #1
    ger664
    Registered Users, Registered Users 2 Posts: 2,413 ✭✭✭


    Hi

    I topped my sons phone via Online Banling on Sunday but it has not gone through. He cant call support insufficent credit and chat is down. Is there a number I can call to resolve. I have spoke with the bank who confirmed correct number and mobile network in the transfer.

    Ger


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ger664 wrote: »
    Hi

    I topped my sons phone via Online Banling on Sunday but it has not gone through. He cant call support insufficent credit and chat is down. Is there a number I can call to resolve. I have spoke with the bank who confirmed correct number and mobile network in the transfer.

    Ger
    Hi ger664 ,

    The account holder will need to contact our support team on 1905 to have this looked into further.

    Thanks

    Thomas


  • #3
    ger664
    Registered Users, Registered Users 2 Posts: 2,413 ✭✭✭ger664


    Hi Thomas
    There is no option on the menu to speak with a, member of the support team.
    Ger


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ger664 wrote: »
    Hi Thomas
    There is no option on the menu to speak with a, member of the support team.
    Ger
    Hi ger664 ,

    You can contact our support team alternatively on 1800 200 481.

    Thanks

    Thomas


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