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FedEX doesnt do the job

  • 12-07-2018 10:00am
    #1
    Ondrej
    Registered Users, Registered Users 2 Posts: 21 ✭


    Hi,

    I would like to share my experience with FedEx. In past 2 months I ordered several packages coming from US. Express delivery. First one by FedEx express delivery was delivered after 3,5 weeks! another 2 supposed to come on friday, on monday I call CS and was told it could not been delivered as they were missing my phone number, which is lie because the Eshop would not process the order. Next day i was calling again and they told me nobody was on the place. Another lie I am working on delivery address. Next day just 1 package from 2 came and I called again. I was promised they will find out what will happen and come back to me. Nobody called. today I spent time again on phone call and they told me they will investigate what happened. I asked several times for refund but they just said, no refund on our policy we dont care.

    Any idea what I can do with this? Express delivery is not 3 weeks when they advertise 4 days


Comments

  • #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,120 Mod ✭✭✭✭whiterebel


    Ondrej wrote: »
    Hi,

    I would like to share my experience with FedEx. In past 2 months I ordered several packages coming from US. Express delivery. First one by FedEx express delivery was delivered after 3,5 weeks! another 2 supposed to come on friday, on monday I call CS and was told it could not been delivered as they were missing my phone number, which is lie because the Eshop would not process the order. Next day i was calling again and they told me nobody was on the place. Another lie I am working on delivery address. Next day just 1 package from 2 came and I called again. I was promised they will find out what will happen and come back to me. Nobody called. today I spent time again on phone call and they told me they will investigate what happened. I asked several times for refund but they just said, no refund on our policy we dont care.

    Any idea what I can do with this? Express delivery is not 3 weeks when they advertise 4 days

    Did you pay for the shipping, or did the shipper pay FedEx? if the shipper paid, there is nothing you can do except complain to the shipper.


  • #3
    Ondrej
    Registered Users, Registered Users 2 Posts: 21 ✭Ondrej


    whiterebel wrote: »
    Did you pay for the shipping, or did the shipper pay FedEx? if the shipper paid, there is nothing you can do except complain to the shipper.

    Unfortunately to the E-shop... I complained them as well they tried to do something with that as well but fed ex dont care at all


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to the Couriers forum

    dudara


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Ask the shop to use a different courier, if they won't find a new retailer.


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