Siro Disgrace

nutzer

So the guys from Vodafone showed up today, Installed Siro 1GB,

I had to leave home for a bit while they where installing, when I returned they where packing up, I asked if they did a speed test to which they said yes and got a result of 930mb, So they left in a hurry! , I connected my PC and got a result of 80mb like seriously.

So I called Vodafone and some guy was like oh it might be your pc, sorry bro don't think so, then he said oh your using a cat5e cable im like ya and so did the tech guy.... also cat 5e carry speeds up to 1gb so it should not matter...he went onto say they would be in touch in a few days and in the mean time i should go get a cat 6 cable, yada yada ....

Called them a second time got a better tech support guy, but turns out he too is all talk as he was to ring me back but never did.

All I can say is thank god I still have Virgin media installed, at least with them im hitting between 240-250 mbs and 24mb upload here in Limerick

Just curious if anyone here has had the same issue and was it resolved ?
If siro don't pull the finger out by close of business tomorrow, they can come collect the equipment and do one.

ED E

Login to your router, determine if both WAN and the LAN interface of your choice are both actually linking at GigE.

nutzer

ED E wrote: »

Login to your router, determine if both WAN and the LAN interface of your choice are both actually linking at GigE.

All looks good from that side, just had a call from them again to say they will escalate the problem to there higher up techs....ya

well I have 14 day cooling off period , if no joy within that time I will still have virgin, and if they do manage to sort it within a few days , i shall be looking for my 1st month free lol, I think I deserve that.

nutzer

Quick update

Speed has now jumped to 300 down and 200 up, They will be sending out a new modem and a tech guy to review the installation.

alec76

Why would anyone choose siro over virgin ? What good is Gigabit connection with 1tb mountly cap anyway ?

GhostyMcGhost

alec76 wrote: »

Why would anyone choose siro over virgin ? What good is Gigabit connection with 1tb mountly cap anyway ?

From Vodafone:

You start with a connection that gives you up to 1,000 megabits per second - use as much as you like with no caps.

9726_9726

alec76 wrote: »

Why would anyone choose siro over virgin ? What good is Gigabit connection with 1tb mountly cap anyway ?

3 reasons:

1) It is fibre
2) Peering will be far, far better
3) It is fibre

nutzer

GhostyMcGhost wrote: »

From Vodafone:

Can you link me to where Vodafone say that.

alec76

GhostyMcGhost wrote: »

From Vodafone:

15. The fair usage cap for data usage on the Gigabit Broadband Service is 1000 GB over the course of any given billable month. If you exceed the fair usage cap for data on more than two (2) occasions in any calendar year then Vodafone may terminate or suspend your Gigabit Broadband Service. Vodafone will

https://n.vodafone.ie/terms/fixed.html

nutzer

So I only found out from a friend yesterday its capped, So I am thinking I will ride out the 14 day cooling off period and cancel.

The speed issue has sorted itself out and is now hitting 936mb down, massive jump from Virgin Media 240mb.

But for me it is the upload speed, 200mb up is super as I upload files in excess of 60gb (Entrainment Media ) too our site, and also need to take into account that all my TVs are connected to it...streaming movies , tv and more, 1TB per month would not cut it...

alec76

http://www.airwire.ie/index.php/products/siro

nutzer

alec76 wrote: »

http://www.airwire.ie/index.php/products/siro

That's not Vodafone

alec76

nutzer wrote: »

That's not Vodafone

It’s obvious. Siro network though

Nollog

alec76 wrote: »

https://n.vodafone.ie/terms/fixed.html

I've been over 1000 GB a few times since my install last year, I don't think they enforce the FUP unless you're taking the Mick.

GhostyMcGhost

nutzer wrote: »

Can you link me to where Vodafone say that.

https://n.vodafone.ie/business/products-and-solutions/fixed-communications/gigabit-broadband.html

nutzer

alec76 wrote: »

It’s obvious. Siro network though

Not really relevant to my post, as we are discussing Vodafone and not Siro providers in general.

But thanks anyway.

nutzer

GhostyMcGhost wrote: »

https://n.vodafone.ie/business/products-and-solutions/fixed-communications/gigabit-broadband.html

Can you link too where it says it for a home user and not a Business user, as that is what your linking too... guess not.

Caps in fairness, I thought all that was a thing of the past, As good as Siro is providers are going to kill it, with some having crazy prices and caps.

ED E

Cap IS present for Vodafone Res to be clear. Rules for one SIRO provider are not shared with the rest.


The reason to choose a GPON product over VM is:
A) DOCSIS has higher latency by design, that's just a fact of life
You can use far better CPE connected to a hard as nails ONT that won't cause you any hassle.

thehamok

Can I plug Cat 5 cable into the Siro Modem?

thehamok

Has anyone got a photo of the modem used by SIRO? Thanks.

lapua20grain

Just had the installer come to my house told me he would have to drill holes in my walls to get the cable in to the then run them over door frames etc, not told anything about this when ordering have cancelled the install. The tech told me there are 10 people a week just with him refusing installation as they were not told about the hole drilling.

Owryan

lapua20grain wrote: »

Just had the installer come to my house told me he would have to drill holes in my walls to get the cable in to the then run them over door frames etc, not told anything about this when ordering have cancelled the install. The tech told me there are 10 people a week just with him refusing installation as they were not told about the hole drilling.

how did you expect them to get the wire from outside the house into the house? I got installed 2 weeks ago and they did a good job of trying to hide the work.

Marlow

thehamok wrote: »

Has anyone got a photo of the modem used by SIRO? Thanks.

The ONT and the connection box are each the size of a 20-pack of cigarettes.

What people usually refer to as the "modem" is the router and that is different, depending on which provider in SIRO you order from.

/M

Nollog

Owryan wrote: »

how did you expect them to get the wire from outside the house into the house? I got installed 2 weeks ago and they did a good job of trying to hide the work.

It's bewildering. Maybe Vodafone and co should explain that it's a whole new line more clearly.

lapua20grain

Owryan wrote: »

lapua20grain wrote: »

Just had the installer come to my house told me he would have to drill holes in my walls to get the cable in to the then run them over door frames etc, not told anything about this when ordering have cancelled the install. The tech told me there are 10 people a week just with him refusing installation as they were not told about the hole drilling.

how did you expect them to get the wire from outside the house into the house? I got installed 2 weeks ago and they did a good job of trying to hide the work.

When I got Sky in they had the cable over the top of the house so no issue there, when i was talking to the person about SIRO they never told me that it was a new line and the volume of drilling involved. You may be happy to have this work done in your house but I am not.

9726_9726

lapua20grain wrote: »

Just had the installer come to my house told me he would have to drill holes in my walls to get the cable in to the then run them over door frames etc, not told anything about this when ordering have cancelled the install. The tech told me there are 10 people a week just with him refusing installation as they were not told about the hole drilling.

I don't think they need to explain it. Surely it is understood?

"I would like to order fibre optic broadband please"

"Sure, you do know that we will need to bring a fibre optic cable into your house, right? It can't go magically through the external wall, so it will have to go through..... a hole!"

Really?

Marlow

nutzer wrote: »

That's not Vodafone

nutzer wrote: »

Not really relevant to my post, as we are discussing Vodafone and not Siro providers in general.

But thanks anyway.

It may not be Vodafone, but it's SIRO and your thread title says "SIRO disgrace", not "Vodafone disgrace".

/M

Owryan

lapua20grain wrote: »

When I got Sky in they had the cable over the top of the house so no issue there, when i was talking to the person about SIRO they never told me that it was a new line and the volume of drilling involved. You may be happy to have this work done in your house but I am not.

Still don't get the surprise that it was going to be a new installation.

Volume of drilling consisted of a single hole to pass the wire through. It's not even noticeable.

oscarBravo

lapua20grain wrote: »

You may be happy to have this work done in your house but I am not.

If they had to paint my house blue to get gigabit broadband I'd still be strongly tempted.

I've come across people who would rather stick with 4M ADSL than have one small hole drilled in their house. I guess everyone has their own priorities.

beauf

lapua20grain wrote: »

When I got Sky in they had the cable over the top of the house so no issue there....

I really hate when they do that.

Nollog

9726_9726 wrote: »

I don't think they need to explain it. Surely it is understood?

"I would like to order fibre optic broadband please"

"Sure, you do know that we will need to bring a fibre optic cable into your house, right? It can't go magically through the external wall, so it will have to go through..... a hole!"

Really?

But they've been advertising fibre for years. Regular Joe doesn't know that fibre from eir is just DSL.

Marlow

/\/ollog wrote: »

But they've been advertising fibre for years. Regular Joe doesn't know that fibre from eir is just DSL.

That's not the other providers fault though. That's a) Eir's fault and b) regular Joe's fault for not giving a f****k to understand, what he's actually buying.

There is no excuse for ignorance.

It's the same with accepting, that it's advertised as "unlimited" and then you find a FUP or limit in the terms and conditions. Not really acceptable.

/M

5rtytry56

Marlow wrote: »

That's not the other providers fault though. That's ......... b) regular Joe's fault for not giving a f****k to understand, what he's actually buying......

A lot more commonplace in the Irish Context than people realise.

beauf

Marlow wrote: »

That's not the other providers fault though. That's a) Eir's fault and b) regular Joe's fault for not giving a f****k to understand, what he's actually buying.

There is no excuse for ignorance.

It's the same with accepting, that it's advertised as "unlimited" and then you find a FUP or limit in the terms and conditions. Not really acceptable.

/M

Just because they are allowed to pull this stupid snake oil stuff didn't mean it's right. Basically we are saying it's ok to screw the vulnerable.

oscarBravo

beauf wrote: »

Just because they are allowed to pull this stupid snake oil stuff didn't mean it's right. Basically we are saying it's ok to screw the vulnerable.

If you're saying it's not right to advertise copper services as fibre, you're largely preaching to the choir here.

ED E

beauf wrote: »

Just because they are allowed to pull this stupid snake oil stuff didn't mean it's right. Basically we are saying it's ok to screw the vulnerable.

The problem there is broadband isn't unique. People get screwed purchasing things they don't understand all the time, take 2nd hand cars for a prime example.

It'd be a lovely world to live in if the consumer could be naive to the product and not get screwed but thats not the world we live in.


On here we get two types of posters for example:
A) Those that move house then complain about 1Mb ADSL
Those that ask what this house they're considering bidding on will get

Don't be A, do your homework in everything significant.

beauf

https://www.asa.org.uk/news/major-change-to-broadband-speed-claims-in-ads.html

TBH I was referring to everything not just broadband.

Companies could advertise 1 as 2 and people here would defend it.

jca

oscarBravo wrote: »

If they had to paint my house blue to get gigabit broadband I'd still be strongly tempted.

I've come across people who would rather stick with 4M ADSL than have one small hole drilled in their house. I guess everyone has their own priorities.

Vodafone red would be lovely...

kmurph

lapua20grain wrote: »

Just had the installer come to my house told me he would have to drill holes in my walls to get the cable in to the then run them over door frames etc, not told anything about this when ordering have cancelled the install. The tech told me there are 10 people a week just with him refusing installation as they were not told about the hole drilling.

I've arranged a Siro install through Vodafone twice (ended up not happening for other reasons) and both on the initial calls that I made to them to place the orders and the follow-up calls from Vodafone to confirm everything, it was mentioned numerous times that there would be drilling involved to get the cable into the house and that by placing the order I would be consenting to the drilling taking place.

ED E

OpenEir specs are all out there due to regulatory control, do we have a tech man for SIRO in the public?

In any case the deployments are very similar.

Westnet: Paul

What do you need to know? Airwire's Martin or I should be able to provide any required info.

Westnet: Paul

OK - those aren't SIRO questions, they're Vodafone questions.

Jpmarn

Just a point from some of the posts on this page on the thread. Eir uses a technology called vdsl in most built up areas in Ireland. It is marketed as Fibre broadband and has speeds up to 100mb. Existing copper lines stay in use and there would be metal cabinets or mini exchanges nearby normally within 300 to 400 meters from your house. Siro mainly found at present in selected cities and towns and OpenEir rural Fibre do proper Fibre into your house allowing speeds up to 1gps. New cable has to be wired in therefore a small hole would be drilled.

nutzer

OK here's how mine went.
Ran cable from esb pole outside my house to just under the fascia board then ran to the corner of the gable and down to the ground, drilled 10 holes from gable down to the ground then ran cable about 10" of the ground along the side of the gable which required 12 drill holes to secure the cable, after this the ran the cable about 12 feet up the gable at the back of the house another 10 drill holes and one to feed cable into the bedroom.

And after all that speed still hitting 400mb, on an off I get over 900mb, they sent out a new modem and am still waiting for a tech guy to call

oscarBravo

Before anyone panics about all the hole drilling, Actavo use HellermannTyton cable anchors to secure the fibre to a wall.

nutzer

oscarBravo wrote: »

Before anyone panics about all the hole drilling, Actavo use HellermannTyton cable anchors to secure the fibre to a wall.

Don't take from the fact thet still had to drill 8mm holes to secure them to my house. The reason for having to drill holes to secure cable is because of the dash on the walls, walls are not smooth.

Also people with external insulation can't have it installed as of yet.

oscarBravo

nutzer wrote: »

The reason for having to drill holes to secure cable is because of the dash on the walls, walls are not smooth.

They use cable anchors even on smooth walls. Cable clips are not a good idea when attaching fibre.

nutzer

oscarBravo wrote: »

They use cable anchors even on smooth walls. Cable clips are not a good idea when attaching fibre.

It's all the one what they use, the amount of holes that's required depending on where you want it positioned is ridiculous and will be why so many back out of having it installed. And for the vodafone reps who sell the product, they ain't got a clue, the amount of bs they told me on the phone about installation was all wrong

oscarBravo

nutzer wrote: »

It's all the one what they use, the amount of holes that's required depending on where you want it positioned is ridiculous and will be why so many back out of having it installed.

As I said, everyone has their own priorities. If someone feels more strongly about having a cable attached to their wall than they do about having decent broadband, that's their choice.

It's the people who don't want to see cables and still manage to complain about not having decent broadband that wreck my buzz.

nutzer

oscarBravo wrote: »

As I said, everyone has their own priorities. If someone feels more strongly about having a cable attached to their wall than they do about having decent broadband, that's their choice.

It's the people who don't want to see cables and still manage to complain about not having decent broadband that wreck my buzz.

Makes no odds to me that they had to drill, but if they didn't take the easy route the day they did it, it could had been done in a much tidy manner and not to mention more secure, there is nothing to prevent some dick from damaging the cable. The cable from my virgin broadband is very neatly done but they can go through the attic so that hides 90% of it, and before anyone says vm is bad, I can say it's not, at least not where I am.

Anyway this thread was never about the installation of siro, it is about the speeds that's been received.

HoggyRS

lapua20grain wrote: »

When I got Sky in they had the cable over the top of the house so no issue there, when i was talking to the person about SIRO they never told me that it was a new line and the volume of drilling involved. You may be happy to have this work done in your house but I am not.

Absolutely made my day.

"can you imagine those awful installers couldn't get the cable through a wall without drilling?"