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Mobile top up - error via bank top up

  • 30-05-2018 11:24AM
    #1
    Alanbt
    Registered Users, Registered Users 2 Posts: 1,169 ✭✭✭


    Hi.
    When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

    Can I get a refund for this?

    Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Alanbt wrote: »
    Hi.
    When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

    Can I get a refund for this?

    Thanks
    Hi Alanbt, 

    To arrange this refund you will need to send an email to customercare@eir.ie and include the full name, provider, the channel you did this through, date and time and a screenshot of the bank account from where the money was taken as proof of payment. 

    They will investigate this for you and get back to you.

    Thanks 

    Tracey 


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