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Mobile top up - error via bank top up

Alanbt · 2018-05-30 10:24:45

Hi. When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor. Can I get a refund for this? Thanks

30-05-2018 10:24am

#1

Alanbt

Registered Users, Registered Users 2 Posts: 1,158 ✭✭✭

Join Date: July 2014

Posts: 1025

Hi.
When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

Can I get a refund for this?

Thanks

0

Comments

#2 30-05-2018 10:54am

eir: Tracey

Closed Accounts Posts: 2,136 ✭✭✭

Join Date: September 2015

Posts: 2127

Alanbt wrote: »

Hi.
When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

Can I get a refund for this?

Thanks

Hi Alanbt,

To arrange this refund you will need to send an email to customercare@eir.ie and include the full name, provider, the channel you did this through, date and time and a screenshot of the bank account from where the money was taken as proof of payment.

They will investigate this for you and get back to you.

Thanks

Tracey

0