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Ex-customer of several months, account in credit - no refund

  • 12-05-2018 04:23PM
    #1
    Norderburse
    Registered Users, Registered Users 2 Posts: 81 ✭✭


    Hi

    I finished up an eir contract in February, and paid the last bill in full. 

    As I only used the service for a few days of the advance billing period, my account went into credit of 66EUR.  

    I understood from previous threads on boards/eir Community forums that it would take 1-2 months for a cheque to issue for this refund.  

    I never received a cheque though, and I still get a mail every month to say the account is in credit.  

    I can't call 1901 as I'm no longer an eir customer.  Can you help please?  


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    mr.sensible wrote: »
    Hi

    I finished up an eir contract in February, and paid the last bill in full. 

    As I only used the service for a few days of the advance billing period, my account went into credit of 66EUR.  

    I understood from previous threads on boards/eir Community forums that it would take 1-2 months for a cheque to issue for this refund.  

    I never received a cheque though, and I still get a mail every month to say the account is in credit.  

    I can't call 1901 as I'm no longer an eir customer.  Can you help please?  
    Hi mr.sensible, 

    I'm very sorry to hear this. 

    Feel free to PM me your account number, name on the account, email address and date of birth and I'll check this for you. 

    Thanks

    Tracey 


  • #3
    Norderburse
    Registered Users, Registered Users 2 Posts: 81 ✭✭Norderburse


    Thanks Tracey - PM sent


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    mr.sensible wrote: »
    Thanks Tracey - PM sent
    No problem. 

    I'll come back to you through PM's shortly. 

    Thanks 

    Tracey 


  • #5
    Norderburse
    Registered Users, Registered Users 2 Posts: 81 ✭✭Norderburse


    Thanks for the PM and your help Tracey, much appreciated!  


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    mr.sensible wrote: »
    Thanks for the PM and your help Tracey, much appreciated!  
    No worries at all. 

    I'll come back to you in PM's soon :)

    Thanks 

    Tracey 


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  • #7
    death1234567
    Registered Users, Registered Users 2 Posts: 3,365 ✭✭✭death1234567


    Hello, 

    I am in the exact same situation. Can I PM you my account number too?

    Regards


  • #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    death1234567 wrote: »
    Hello, 

    I am in the exact same situation. Can I PM you my account number too?

    Regards
    Hi death1234567, 

    I'm sorry to hear this. 

    Yeah no problem at all, feel free to PM me your account number, full name on the account, email address and date of birth, please? 

    Thanks 

    Tracey 


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