Eir,Is this a joke?

Steve F

Signed up for mobile Broadband today after checking with Eir on coverage.
Told I was well covered maybe even 4g
Look at the attachment showing speed test.Laughable "speed"
I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc.
Can Eir advise me what I have to do to cancel my contract please?
Thank you

molbloc

Signed up to eir and was told I would get 150 mb . I have only 9 or 10 mb. Eir fibre is outside my gate. I have been passed from technical service to customer service to sales department . I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?

Steve F

Believe it or not I would be happy with 9mb 😋 But 0.07mb is taking the pee
I either want a fix or cancellation please Eir

lifeandtimes

molbloc wrote: »

I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?

Maybe not use bad language for a start.

Whatever your issue cursing and blinding at staff who aren't the ones causing an issue for you don't deserve to be cursed at,especially in a store with other people and children about and then to be "escorted" from the store shows how bad you acted.

You catch more flys with honey than with viniger

Steve F

Yes,agree
I look forward to Eir's response tomorrow when they read my post and see the speed tests 🙄
I don't think anyone could disagree that the speed I am getting is totally unacceptable

Wanderer78

Steve F wrote:

Signed up for mobile Broadband today after checking with Eir on coverage. Told I was well covered maybe even 4g Look at the attachment showing speed test.Laughable "speed" I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc. Can Eir advise me what I have to do to cancel my contract please? Thank you

Surely you're covered under a cooling off period?

Steve F

I think that only applies to on line orders
I bought this in store
Dunno,let's see what Eir say tomorrow
Very disappointed.
I know coverage map is not a gaurantee of service but my area says "excellent 4g coverage"

Wanderer78

Steve F wrote:

I think that only applies to on line orders I bought this in store Dunno,let's see what Eir say tomorrow Very disappointed. I know coverage map is not a gaurantee of service but my area says "excellent 4g coverage"

Ah yes advertisement, the industry where all lies are accepted! I'd be surprised if you're not covered under cooling off

Steve F

Aye, maybe
Anyway, unless there is a vast improvement I'm cancelling

lifeandtimes

Steve F wrote: »

Aye, maybe
Anyway, unless there is a vast improvement I'm cancelling

What did the tech support say?

august12

Steve F wrote:

Signed up for mobile Broadband today after checking with Eir on coverage. Told I was well covered maybe even 4g Look at the attachment showing speed test.Laughable "speed" I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc. Can Eir advise me what I have to do to cancel my contract please? Thank you

Why do people sign up to a contract without first buying a pay as you go sim and checking if there is actually a good broadband signal,

Steve F

Unfortunately it was after 8pm when I realized how poor the speed was.They finish at 8pm

Steve F

august12 wrote: »

Why do people sign up to a contract without first buying a pay as you go sim and checking if there is actually a good broadband signal,

School boy error by me definitely
I wouldn't have a device to try an Eir SIM in
I do see your point .Feel a bit daft now
Everything looked promising tho with the 99% coverage blurb they put out plus the map showing me well covered

lifeandtimes

Steve F wrote: »

Unfortunately it was after 8pm when I realized how poor the speed was.They finish at 8pm

Their support is 24/7

The customer care closes at 8

Try 1890 260 260

Steve F

Thanks I will

fritzelly

You have mobile data and wifi turned on - if you have a mobile BB dongle then turn the mobile BB off and test it.
That data is flawed otherwise since there is no way to know which you are connecting over.

Steve F

You sure? The results show that I was using the modem

fritzelly

That image shows mobile data on H+ which is pretty crap at the best of times

Steve F

It shows the Huawei modem???

fritzelly

Steve F wrote: »

It shows the Huawei modem???

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Steve F

The screen shot was taken AFTER I had run the speed test and turned the modem off

fritzelly

Steve F wrote: »

The screen shot was taken AFTER I had run the speed test and turned the modem off

Your screenshot is showing you using mobile data on H+ which is so crappy you can barely download a webpage

Steve F

fritzelly wrote: »

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Yes,a dongle.Look further down the screen you will see Huawei ðŸ˜

fritzelly

Steve F wrote: »

fritzelly wrote: »

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Yes,a dongle.Look further down the screen you will see Huawei ðŸ˜

See post above - you should be on wifi then, not mobile data

lifeandtimes

fritzelly wrote: »

See post above - you should be on wifi then, not mobile data

He's right.

Turn off your mobile phone data and connect to the dongle on Wi-Fi only. Your phone could have crap coverage the but the dongle may be better.

Also note that if more people are connected to the same dongle it will slow it down some.

They're support should be able to help you though

Steve F

I am on WIFI
It shows H+ because that was what I was on when I took the screen shot

fritzelly

Steve F wrote: »

I am on WIFI
It shows H+ because that was what I was on when I took the screen shot

Ahh I get you now, should be no problem returning it

fritzelly

Try three maybe

http://siteviewer.comreg.ie

Steve F

fritzelly wrote: »

Try three maybe

http://siteviewer.comreg.ie

Tried Three last week
Even worse than Eir coverage 
Eircode is A91 A008 out in sticks

Ten Pin

Remove that Eircode, everyone can see where you live

lifeandtimes

Ten Pin wrote: »

Remove that Eircode, everyone can see where you live

and do what? with coverage that bad no one will go near there :D

Steve F

lifeandtimes wrote: »

Ten Pin wrote: »

Remove that Eircode, everyone can see where you live

and do what? with coverage that bad no one will go near there :D

It's OK Ten Pin, Thousands of people already know where I live. I don't class my Eircode as sensitive material and it will help Eir pinpoint my exact location

Steve F

lifeandtimes wrote: »

Ten Pin wrote: »

Remove that Eircode, everyone can see where you live

and do what? with coverage that bad no one will go near there :D

Ha ha very true 

Squatter

Steve F wrote: »

lifeandtimes wrote: »

Ten Pin wrote: »

Remove that Eircode, everyone can see where you live

and do what? with coverage that bad no one will go near there :D

It's OK Ten Pin, Thousands of people already know where I live. I don't class my Eircode as sensitive material and it will help Eir pinpoint my exact location

But maybe some unscrupulous individual might break in to your gaff in the dead of night and steal your shiny new eir modem and/or dongle!

Steve F

Ha,ha.They will have to get passed the alarms and 2 Guard dogs first

lifeandtimes

Squatter wrote: »

But maybe some unscrupulous individual might break in to your gaff in the dead of night and steal your shiny new eir modem and/or dongle!

Burglars must be hard pressed if they're going for modems in locations with crap coverage haha

Steve F

They steal them and sell them to people in good coverage areas......like ......DUBLIN !!!

fritzelly

The school down the road from you can get 17Mb DSL - you should be able to get similar if yoiu have a line already installed (depending on the line quality)

corks finest

molbloc wrote: »

Signed up to eir and was told I would get 150 mb . I have only 9 or 10 mb. Eir fibre is outside my gate. I have been passed from technical service to customer service to sales department . I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?

welcome to inept eir

Steve F

Our line is copper bell wire .80mb download
Stonetown school next door to us have a net one dish on their boiler house roof
Net1 mast is blocked by trees for us
Thanks for all your help Fritzelly 

fritzelly

Steve F wrote: »

Our line is copper bell wire .80mb download
Stonetown school next door to us have a net one dish on their boiler house roof
Net1 mast is blocked by trees for us
Thanks for all your help Fritzelly 

Strange your download speed would be so bad, maybe get them to double check it - maybe hope they continue the FTTH a bit further down the road to you

Steve F

Yeah Fitzelly The fibre line was run past our house May 17 then open Eir pulled out before deployment
So close,so far

Steve F

OK.So,let the Eir Reps get their Coffee's/Tea's and lets standby for some serious help :0)

Steve F

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

spix

Steve F wrote: »

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

I don't think these Eir reps can help. I've noticed they get replaced frequently with new names. Either they quit from being bombared by customers and know they can do nothing to help except express their apologies for the inconveniences caused and ask for your account details. Or they attempt to help and get fired for doing it.

lifeandtimes

spix wrote: »

Steve F wrote: »

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

Or they attempt to help and get fired for doing it.

what are you talking about? Have you any evidence to back up this claim?

spix

lifeandtimes wrote: »

spix wrote: »

Steve F wrote: »

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

Or they attempt to help and get fired for doing it.

what are you talking about? Have you any evidence to back up this claim?

I said either or. Why else do the reps keep changing? I've spoken to at least 3 different ones who are no longer one of the 4 available and none of them have ever been able to help me with anything except expressing apologies and asking for account details. Where is Adam, Anna, Leanne, Tony, Kevin and maybe even others all gone in the past few months? I'd love to be proven wrong by one of them helping my current situation. Waiting replies from Thomas and or Tracey.

Steve F

Just want help with either improving signal or cancellation process
Steve 

lifeandtimes

spix wrote: »

lifeandtimes wrote: »

spix wrote: »

Steve F wrote: »

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

Or they attempt to help and get fired for doing it.

what are you talking about? Have you any evidence to back up this claim?

I said either or. Why else do the reps keep changing?

Becuase maybe they have moved to a different section by choice or have been redeployed, do you get the same customer service agent everytime you call into a place? Bit of a ridiculous claim to make just because the same name isnt here, the Eir forum has been here for years, doubt people want to stay in customer service for years

spix

lifeandtimes wrote: »

spix wrote: »

lifeandtimes wrote: »

spix wrote: »

Steve F wrote: »

Anyone from Eir like to help me out?
See attached as a reminder
Thanks

Or they attempt to help and get fired for doing it.

what are you talking about? Have you any evidence to back up this claim?

I said either or. Why else do the reps keep changing?

Becuase maybe they have moved to a different section by choice or have been redeployed, do you get the same customer service agent everytime you call into a place? Bit of a ridiculous claim to make just because the same name isnt here, the Eir forum has been here for years, doubt people want to stay in customer service for years

Have you had a good experience with any Eir reps here where they have been helpful to you? From my experience and various other disgruntled customers thread I've read, this forum is nothing more than a charade. I hope I can be proven wrong however. Waiting replies to my PM's.

spix

Steve F wrote: »

Just want help with either improving signal or cancellation process
Steve

I'll give you some real advice as it seems the reps don't know what to say.

There's different bands used in Ireland for 3g and 4g data.

Usually if you are in a rural area, you will be using the lower freqency bands as these extend to further distances than the shorter bands. However they don't penetrate walls well so indoors will usually have hopeless speed or you'll have to try move the modem around to find a good spot. If moving it doesn't help, don't count on those speeds ever improving.