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Issue with the Broadband service Swords, Dublin?

  • 25-04-2018 09:55PM
    #1
    KeRbDoG
    Registered Users, Registered Users 2, Paid Member Posts: 4,447 ✭✭✭


    Hi, I'm currently a eFibre service (VDSL2) customer, and it seems the service is down. Swords, Dublin.
    Could this be checked?


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    Hi, I'm currently a eFibre service (VDSL2) customer, and it seems the service is down. Swords, Dublin.
    Could this be checked?
    Hi KeRbDoG ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    KeRbDoG
    Registered Users, Registered Users 2, Paid Member Posts: 4,447 ✭✭✭KeRbDoG


    Hi, PM'd


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    Hi, PM'd
    I have responded to your PM.

    Thanks

    Thomas


  • #5
    KeRbDoG
    Registered Users, Registered Users 2, Paid Member Posts: 4,447 ✭✭✭KeRbDoG


    From tech support and then sales it seems it is an issue with my service/account being moved over to a FTTH order yesterday which hasn't been installed yet due to issues on the Eir side (DP no light, duct work on Eirs side needed etc.) - so I'm not without nets until resolved on the Eir side or FTTH is installed to take over from the FTTC/eFibre service which is currently down :( = bad times for working from home


  • #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    From tech support and then sales it seems it is an issue with my service/account being moved over to a FTTH order yesterday which hasn't been installed yet due to issues on the Eir side (DP no light, duct work on Eirs side needed etc.) - so I'm not without nets until resolved on the Eir side or FTTH is installed to take over from the FTTC/eFibre service which is currently down :( = bad times for working from home
    I completely understand your frustrations at this time and once again, I apologise for any inconvenience caused.

    Thanks

    Thomas


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