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Requesting Prepay Sim Card online

  • 09-04-2018 08:42AM
    #1
    reap-a-rat
    Registered Users, Registered Users 2 Posts: 1,009 ✭✭✭


    Hi, 

    I want to get a prepay sim for mobile broadband as I will be moving soon and I don't want to lock into a contract until I know what providers are good in the area. I followed this link: https://www.eir.ie/mobile/broadband/prepay/ and then clicked on the big "Get a Mobile Broadband SIM" button. Went to checkout and entered all my details. The cost is €0.00 so I only had to enter delivery information. 

    I tried on 3 occasions, and on all three, the processing screen stays active, and nothing actually completes. Using web chat, I asked about this and your colleague has told me that I can't do this request online and I must visit an eir store. I think that this is a bit stupid, as if I can't get it online, why all the options to order online?

    Visiting an eir store is not an option I have, and I would prefer if I could get this sorted online, as I should be able to as all the steps are there it just doesn't work!

    Can you please help with this?

    Thanks.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    reap-a-rat wrote: »
    Hi, 

    I want to get a prepay sim for mobile broadband as I will be moving soon and I don't want to lock into a contract until I know what providers are good in the area. I followed this link: https://www.eir.ie/mobile/broadband/prepay/ and then clicked on the big "Get a Mobile Broadband SIM" button. Went to checkout and entered all my details. The cost is €0.00 so I only had to enter delivery information. 

    I tried on 3 occasions, and on all three, the processing screen stays active, and nothing actually completes. Using web chat, I asked about this and your colleague has told me that I can't do this request online and I must visit an eir store. I think that this is a bit stupid, as if I can't get it online, why all the options to order online?

    Visiting an eir store is not an option I have, and I would prefer if I could get this sorted online, as I should be able to as all the steps are there it just doesn't work!

    Can you please help with this?

    Thanks.
    Hi reap-a-rat,

    Thanks for contacting us here.

    Thank you for highlighting this issue. The order should complete but there may be an issue with our website at this current time. I have escalated this on but I have no timeframe as to when this will be resolved. In the interim, I would suggest visiting a store to obtain a sim. I'm sorry its not better news.

    Thanks

    Thomas


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