180 day Data plan

whiterebel

I was originally on the Meteor €30 180day data sim only plan, and am still using it, having topped up a fw weeks ago. It has been spotted recently that there is no sign of this plan anywhere on the Eir website now. Has it been replaced by the 30 day €29.99 "offering". 

eir: Thomas

whiterebel wrote: »

I was originally on the Meteor €30 180day data sim only plan, and am still using it, having topped up a fw weeks ago. It has been spotted recently that there is no sign of this plan anywhere on the Eir website now. Has it been replaced by the 30 day €29.99 "offering". 

Hi whiterebel,

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Ten Pin

It's prepay mobile broadband 180 day pass the OP is asking about so won't have an account number.
Anyway here is the page referred to, no 180 day pass listed now but was there last week.
https://www.eir.ie/mobile/broadband/prepay/

eir: Thomas

Ten Pin wrote: »

It's prepay mobile broadband 180 day pass the OP is asking about so won't have an account number.
Anyway here is the page referred to, no 180 day pass listed now but was there last week.
https://www.eir.ie/mobile/broadband/prepay/

Hi Ten Pin ,

The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

I'm sorry for any inconvenience caused.

Thanks

Thomas

Ten Pin

Eir will lose customers with this change.

eir: Thomas

Ten Pin wrote: »

Eir will lose customers with this change.

I appreciate your feedback and will be sure to pass on your feedback to the relevant department.

Thanks

Thomas

dixiedan

This is a real pity, to be honest. It was a good deal for me the way I used it. Presumably we can still use it until the 180 days expires?? I still have about 3 months left.

gustafo

A really bad move from eir getting rid of tis plan you will 100% lose customers from doing this, people like me used this due to the length of time we had to use the data, the majority of people would not use 50GB in a month,

When my plan runs out i won't be buying any more from eir

whiterebel

So, without any notice, Eir drops to a substantially worse offer? Outdone yourselves again, Eir. That'll be me gone as well.
I had 2 iPads on this plan, neither went anywhere near 50GB. I'll be going elsewhere when they expire.

Doodah7

Adding my voice to this. Loved this plan as it was perfect in a mifi for my kids out and about in the car.

Typical of course for eir, God forbid that they might actually offer a product that is customer friendly and value for money.

MerryHell

I have an active 180 day pass that expires in Sept 2018.

Are EIR going to honor this ? If I log on to "My Eir" it says I have no active plan but my pass still has 25 GB left as far as I know.

 

Saint_Mel

Interesting ... I've been trying to find out when my 180day plan expires but cant get an answer out of them!
Had hoped the plan was still there as I havent come within an asses roar of hitting the 50GB so far but it is so handy to have for when I'm on the go.

New plan is a joke compared. Here's a more restricted plan for the same price! Yeah great deal there lads!

gustafo

Saint_Mel wrote: »

Interesting ... I've been trying to find out when my 180day plan expires but cant get an answer out of them!
Had hoped the plan was still there as I havent come within an asses roar of hitting the 50GB so far but it is so handy to have for when I'm on the go.

New plan is a joke compared. Here's a more restricted plan for the same price! Yeah great deal there lads!

i suppose they have to pay for there terrible indian call centre staff somehow, 

They are a joke of a company

RoYoBo

Terrible move by Eir - it was a good deal for people who wanted to have a longer time to use their data.  Now, it's the same price for 1/6 of the time!  How on earth is that a better deal?  I seriously doubt many people were getting through 50gbs in a short period of time thus necessitating a further top-up.  Time will tell ... anyone with any sense will be going elsewhere and paying less for a month's worth of data.

eir: Thomas

RoYoBo wrote: »

Terrible move by Eir - it was a good deal for people who wanted to have a longer time to use their data.  Now, it's the same price for 1/6 of the time!  How on earth is that a better deal?  I seriously doubt many people were getting through 50gbs in a short period of time thus necessitating a further top-up.  Time will tell ... anyone with any sense will be going elsewhere and paying less for a month's worth of data.

I completely understand your frustrations at this time.

I will be sure to pass on all feedback from this thread to the relevant departments.

Thanks

Thomas

craoltoir

Absolutely. It was a great plan for light users. Plenty of people don't require 7GB a month.

saabron

Again a highly disappointed customer . Stupidly I had already added credit to my account to purchase my next 180 day pass this morning before I saw the option was gone , no warning , no email .
Question to Mods is there any way to get the credit refunded as I want to move from Eir .
Thanks

Saabron

eir: Thomas

saabron wrote: »

Again a highly disappointed customer . Stupidly I had already added credit to my account to purchase my next 180 day pass this morning before I saw the option was gone , no warning , no email .
Question to Mods is there any way to get the credit refunded as I want to move from Eir .
Thanks

Saabron

Hi saabron ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to apply a 30-day pass for you.

In relation to refunding your credit, top up credit is non-refundable.

Thanks

Thomas

paddy19

"Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need."


I'm confused how exactly does "Reducing the days to 30 creates value for money".
At best its neutral for the customer who used 50GB every 30 days.
This rare breed could top in any event.


For every other customer its worse value. 


Can you explain how this new plan "creates value for money" for any customer.

Saint_Mel

paddy19 wrote:

Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

eir: Thomas

paddy19 wrote: »

"Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need."


I'm confused how exactly does "Reducing the days to 30 creates value for money".
At best its neutral for the customer who used 50GB every 30 days.
This rare breed could top in any event.


For every other customer its worse value. 


Can you explain how this new plan "creates value for money" for any customer.

Hi paddy19 ,

Unfortunately, I am not in a position to answer that question. This is a decision that was made by Eir.

I will be sure to pass on all your feedback.

Thanks

Thomas

Eh gringo!

Saint_Mel wrote: »

Originally posted by paddy19
Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

Hi saint_Mel
Have you any suggestions on a preloaded SIM from the UK. ?
Would this mean topping up the SIM and using Data roaming ?
 My parents are on this 180 day plan as they only use a max of 3GB a month.
So 30euro for 50GB for one month will not benefit them at all.
Thanks

eir: Thomas

Eh gringo! wrote: »

Saint_Mel wrote: »

Originally posted by paddy19
Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

Hi saint_Mel
Have you any suggestions on a preloaded SIM from the UK. ?
Would this mean topping up the SIM and using Data roaming ?
 My parents are on this 180 day plan as they only use a max of 3GB a month.
So 30euro for 50GB for one month will not benefit them at all.
Thanks

Hi Eh gringo! ,

We have a 30-day pass that will get you 15gb for €19.99 per month, this could be an option more suited towards your parent's needs.

Thanks

Thomas

my3cents

eir: Thomas wrote: »

Hi Ten Pin ,

The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

I'm sorry for any inconvenience caused.

Thanks

Thomas

I'm surprised no one has challenged that statement! Sounds like total bullsh!t to me.

Even if true why p!ss off customers that don't use their credit early?

Eh gringo!

eir: Thomas wrote: »

Eh gringo! wrote: »

Saint_Mel wrote: »

Originally posted by paddy19
Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

Hi saint_Mel
Have you any suggestions on a preloaded SIM from the UK. ?
Would this mean topping up the SIM and using Data roaming ?
 My parents are on this 180 day plan as they only use a max of 3GB a month.
So 30euro for 50GB for one month will not benefit them at all.
Thanks

Hi Eh gringo! ,

We have a 30-day pass that will get you 15gb for €19.99 per month, this could be an option more suited towards your parent's needs.

Thanks

Thomas

Hi Thomas
You must be kidding me ????????????????
After cutting the 180 day pass I don't think so.
I would rather put them on three AYCE data for 20 euro a month where here someone (their Grandchildren) can spend the credit in Playstore or HMV 

my3cents

Eh gringo! wrote: »

Hi Thomas
You must be kidding me ????????????????
After cutting the 180 day pass I don't think so.
I would rather put them on three AYCE data for 20 euro a month where here someone (their Grandchildren) can spend the credit in Playstore or HMV 

No one can say I promote three but thats the offer I'd go for. Just bear in mind that its now €20 for 28 days prepay on three, but if you can get one (three's My3 site is just a flaky mess) a €5 500MB add-on can stretch out the 28 days.

Eh gringo!

my3cents wrote: »

Eh gringo! wrote: »

Hi Thomas
You must be kidding me ????????????????
After cutting the 180 day pass I don't think so.
I would rather put them on three AYCE data for 20 euro a month where here someone (their Grandchildren) can spend the credit in Playstore or HMV 

No one can say I promote three but thats the offer I'd go for. Just bear in mind that its now €20 for 28 days prepay on three, but if you can get one (three's My3 site is just a flaky mess) a €5 500MB add-on can stretch out the 28 days.

Thanks  my3cents
I have three  set up myself on 4G with router and external antennas and it runs Good (most of the time).
The kids use the credit in Playstore and the HMV store, also the missus buys books on play store.
So it is free data when up and running.
I will be advising my parents to run a mile from this so called better alternative ("Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need." ) What a joke and insult to their customers.

my3cents

Eh gringo! wrote: »

Thanks  my3cents
I have three  set up myself on 4G with router and external antennas and it runs Good (most of the time).
The kids use the credit in Playstore and the HMV store, also the missus buys books on play store.
So it is free data when up and running.
I will be advising my parents to run a mile from this so called better alternative ("Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need." ) What a joke and insult to their customers.

The other major issue with three is that they DO NOT send out any reminders to let you know to top up so if you are not careful you can loose your credit at three's gouging out of bundle rates. Best spend most of the credit as soon as you put it on so its not there for three to gouge back.

saabron

Eh gringo! wrote: »

eir: Thomas wrote: »

Eh gringo! wrote: »

Saint_Mel wrote: »

Originally posted by paddy19
Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

Hi saint_Mel
Have you any suggestions on a preloaded SIM from the UK. ?
Would this mean topping up the SIM and using Data roaming ?
 My parents are on this 180 day plan as they only use a max of 3GB a month.
So 30euro for 50GB for one month will not benefit them at all.
Thanks

Hi Eh gringo! ,

We have a 30-day pass that will get you 15gb for €19.99 per month, this could be an option more suited towards your parent's needs.

Thanks

Thomas

Hi Thomas
You must be kidding me ????????????????
After cutting the 180 day pass I don't think so.
I would rather put them on three AYCE data for 20 euro a month where here someone (their Grandchildren) can spend the credit in Playstore or HMV 

Unfortunately they have copped on to this , HMV game credit and buygamecredit.com are closed , I checked yesterday to see if I could offload some of my compiled credit , if anyone has any suggestions i'm all ears 

gustafo

eir: Thomas wrote: »

Eh gringo! wrote: »

Saint_Mel wrote: »

Originally posted by paddy19
Can you explain how this new plan "creates value for money" for any customer.

More like that they realised this was a top up plan that was getting popular but meant a slower transfer of money to them so they decided to cut it off and hope that people will pay more frequently!

Better off getting a preloaded data SIM from UK and using that instead if you are not heavy on data use (which I assume would describe anyone spreading 50gb over 6months)

Hi saint_Mel
Have you any suggestions on a preloaded SIM from the UK. ?
Would this mean topping up the SIM and using Data roaming ?
 My parents are on this 180 day plan as they only use a max of 3GB a month.
So 30euro for 50GB for one month will not benefit them at all.
Thanks

Hi Eh gringo! ,

We have a 30-day pass that will get you 15gb for €19.99 per month, this could be an option more suited towards your parent's needs.

Thanks

Thomas

haha 15gb for 20 quid no calls no text pure and out robbery, it's greedier this company is getting.

Saint_Mel

Eh gringo! wrote:

Hi saint_Mel Have you any suggestions on a preloaded SIM from the UK. ? Would this mean topping up the SIM and using Data roaming ? My parents are on this 180 day plan as they only use a max of 3GB a month. So 30euro for 50GB for one month will not benefit them at all. Thanks

Pm sent

saabron

OK Mods. Looks like the data sim option is a dead duck. Shame but hey that's that. As my data sim is really no use to me I assume it is a simple matter for you to convert it to a normal voice and data sim so I can use my top up balance for voice and data plus get access to the much more useful other add ons that are available with a voice sim. Please please don't tell me that is not possible.

eir: Thomas

saabron wrote: »

OK Mods. Looks like the data sim option is a dead duck. Shame but hey that's that. As my data sim is really no use to me I assume it is a simple matter for you to convert it to a normal voice and data sim so I can use my top up balance for voice and data plus get access to the much more useful other add ons that are available with a voice sim. Please please don't tell me that is not possible.

Hi saabron ,

If you have a data only sim card, unfortunately, it cannot be converted at your request so you can use the remaining credit on voice calls.

I'm sorry it's not better news.

Thanks

Thomas

paddy19

eir: Thomas wrote: »

RoYoBo wrote: »

Terrible move by Eir - it was a good deal for people who wanted to have a longer time to use their data.  Now, it's the same price for 1/6 of the time!  How on earth is that a better deal?  I seriously doubt many people were getting through 50gbs in a short period of time thus necessitating a further top-up.  Time will tell ... anyone with any sense will be going elsewhere and paying less for a month's worth of data.

I completely understand your frustrations at this time.

I will be sure to pass on all feedback from this thread to the relevant departments.

Thanks

Thomas

 I hate this sort of rubbish PR speak.


So when will be hearing back from the "relevant departments"?

saabron

eir: Thomas wrote: »

Hi saabron ,

If you have a data only sim card, unfortunately, it cannot be converted at your request so you can use the remaining credit on voice calls.

I'm sorry it's not better news.

Thanks

Thomas

That's fine Thomas. As it happens it's my 12 year old daughters sim. I am thankfully out of contract on my personal mobile contract with eir as I am on my 2 business premises from which I obtain my landline and broadband service. As a result of your downright refusal to accommodate me over a 30 euro sim and your company's belligerent attitude to its customers (highly evident in this thread) I will be contacting your cancellations department to port the whole shooting match to Vodafone after the Bank Holiday weekend. I know its only about 2800 euro in lost revenue per annum which in the grand scheme of eir's finances is a drop in the ocean but hey every ocean is eventually only made up of drops of water.
Have a lovely Bank Holiday weekend.

irbx

Just want to vent my anger at this add on going. As was perfect for my holiday home. Will be moving provider when current bundle expires

gustafo

paddy19 wrote: »

eir: Thomas wrote: »

RoYoBo wrote: »

Terrible move by Eir - it was a good deal for people who wanted to have a longer time to use their data.  Now, it's the same price for 1/6 of the time!  How on earth is that a better deal?  I seriously doubt many people were getting through 50gbs in a short period of time thus necessitating a further top-up.  Time will tell ... anyone with any sense will be going elsewhere and paying less for a month's worth of data.

I completely understand your frustrations at this time.

I will be sure to pass on all feedback from this thread to the relevant departments.

Thanks

Thomas

 I hate this sort of rubbish PR speak.


So when will be hearing back from the "relevant departments"?

haha i think you will be waiting a long time to get a decent reply from this crowd, and when they do they just fob you off

UmBongo!

I have three 180 day passes, one I use for travelling, one for my vehicle, and one which my mother uses for infrequent internet access; she doesn't need a monthly subscription. When attempting to top up her 180 pass I noticed that the duration has been reduced to 30 days. There was no notice whatsoever of this intended change. I fail to see how offering an inferior 30 day product for the same price as the 180 day product creates value for the user - the 50 GB data limit is the same. Further, when challenged on this logic, Thomas (an Eir employee I presume) is somehow not authorised to comment further.

The product as now offered no longer suits my purposes and I shall find an alternative.
Eir, you had a good product... but you have now lost two PAYG customers in pursuit of maximising profit over customer satisfaction.

Yet another poor customer experience from Eir.

eir: Thomas

UmBongo! wrote: »

I have three 180 day passes, one I use for travelling, one for my vehicle, and one which my mother uses for infrequent internet access; she doesn't need a monthly subscription. When attempting to top up her 180 pass I noticed that the duration has been reduced to 30 days. There was no notice whatsoever of this intended change. I fail to see how offering an inferior 30 day product for the same price as the 180 day product creates value for the user - the 50 GB data limit is the same. Further, when challenged on this logic, Thomas (an Eir employee I presume) is somehow not authorised to comment further.

The product as now offered no longer suits my purposes and I shall find an alternative.
Eir, you had a good product... but you have now lost two PAYG customers in pursuit of maximising profit over customer satisfaction.

Yet another poor customer experience from Eir.

Hi UmBongo,

I'm very sorry to hear of your dissatisfaction. I'm also sorry to hear we have lost you as a customer.

Thanks

Thomas

nagel

just to add my  disappointment to this,  I have 5 neighbors set up on this, all low users none of them have gone over the 50 gb in the six months, and 1 for myself  as a backup,   six more that you will be losing as they expire.  

orm0nd

terrible decision by Eir, not only will I be taking my mobile data elsewhere but also moving 2 phone plans as a protest

a pity, eir always messes things up, the reason given has no ground and it's quite clear this is a move to extract more cash form customers

goodbye & GOOD RIDDANCE 

William Frederick Burton

I'm another customer who is bitterly disappointed that the 180 Day Data Plan has been axed and replaced with a useless overpriced product. 

I have my home broadband with Eir and I used the 180 day mobile data plan when I was staying with relatives or travelling with work. It was a great product, even if it had been reduced to 90 days I would have accepted it.

I was always in the habit of topping up my account by €30 ahead of my pass expiring. I had only topped up and within the week the 180 day pass was dropped. I feel very aggrieved about this. I intend on switching both my home and mobile BB to another provider now.

Finally, I would be grateful if the reps here could confirm what steps Eir took to communicate the change in their terms and conditions to their customers?


Are Eir satisified that they complied fully with their legal/regulatory responsibilities to notify its customers of changes in the terms and conditions? Was the correct notice given to customers?


I do not appear to have received any communication. I first be came aware of the change when I tried to use my credit to purchase a new pass.

I await your reply.

Doodah7

This. Surely eir have to give notice to existing customers before unilaterally pulling a service? I did not receive any notification either and in fact would still be none the wiser if not for fellow Boardsies.

unreg999

Any suggestions for alternatives??
Another one here rightly peed off with the disappearance of that plan 😡😡

Buffman

Another annoyed customer here, I have 2 devices on this plan and find the lack of notice given to be very poor customer service. A lot of people are going to top up by E30 only to then discover this plan is no longer available and they can't get a refund.

Eir are obviously willing to lose plenty of customers with this, I suspect it's linked to their recent decision to withdraw from the goverment rural broadband scheme. I'm thankful I accidentally discovered this while attempting to ascertain my remaining data before I topped up by the E30.

JDxtra

Ahhh, Eir. What are you doing? The 180 day pass was perfect for a variety of uses. The 30 day booster is no comparison. What difference is it to Eir if the data is stretched out over a longer period? If the 50Gb is used sooner than 180 days, customers just buy a new pass. But now we have to move provider because the 30 day pass is not suitable.

gustafo

JDxtra wrote: »

Ahhh, Eir. What are you doing? The 180 day pass was perfect for a variety of uses. The 30 day booster is no comparison. What difference is it to Eir if the data is stretched out over a longer period? If the 50Gb is used sooner than 180 days, customers just buy a new pass. But now we have to move provider because the 30 day pass is not suitable.

there trying to get you to buy it every month hoping they will get big profit from it, 

out and out greed from a terrible company.

MjM

I'm in the same boat here, fierce handy for the parents who barely use a few gigs a month at most. And like the rest - where was the communication about the plan change? Also how does reducing the plan from 180 days to 30 days increase value for money, its totally backwards. 

autumnalcore

180 days to 30 days what a joke. Very disappointing, used this plan for the cars and campervan.

tellmeabit

terrible effort, used it for tablet and for checking in on my elderly mother, never used annything near the 50 gb, but was so handy to have it, will be leaving on both devices. how can it be discontinued with out any notice, havent gotten any notification as yet???

my3cents

tellmeabit wrote: »

terrible effort, used it for tablet and for checking in on my elderly mother, never used annything near the 50 gb, but was so handy to have it, will be leaving on both devices. how can it be discontinued with out any notice, havent gotten any notification as yet???

Put in a complaint to eir then follow up with comreg.