Changed bill, number no longer active on EIR site?

MilfordBud

Hi,

I changed by Eir bill last month and when I go on to the eir.ie site now to view my usage I can still log in with my old details but now it tells me my  "This number is no longer active". Any fix for this please?

eir: Sarah

Hi MilfordBud,

Did you change to another plan?

If so can you PM me with your account details and I will look into this.

Thanks,

Sarah

MilfordBud

eir: Sarah wrote: »

Hi MilfordBud,

Did you change to another plan?

If so can you PM me with your account details and I will look into this.

Thanks,

Sarah

Hi, 

Changed to a new plan yes.

PMing you now.

Thanks

eir: Sarah

Thanks a million,

I will take a look and get back to you shortly.

Sarah

Triton79

Hi Everyone,
I have very similar situation.
Changed my plan recently, my bills are coming like -€5.00 (minus five)??
then tonight Ive got a txt message saying im around 80% of data allowance used.
So I decided to log into my eir website to check whats going on, and then message:
This number is no longer active.
Can you sort this out for me please?

eir: Thomas

Triton79 wrote: »

Hi Everyone,
I have very similar situation.
Changed my plan recently, my bills are coming like -€5.00 (minus five)??
then tonight Ive got a txt message saying im around 80% of data allowance used.
So I decided to log into my eir website to check whats going on, and then message:
This number is no longer active.
Can you sort this out for me please?

Hi Triton79 ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

*If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas