getting bills reminders, debt collector calls for account that was never activated?

sham69

Hi,

I signed up for a sim only deal in October.
Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
I got on to Adam on here and he said I would receive no more bills, texts or emails.
I have been getting them ever since , saying that I owe 18.89.
I also received a call from a debt collectors and got a text message from them this morning.
I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
This is dragging on since October and I need it sorted once and for all please?
Thanks
Sham.

eir: Thomas

sham69 wrote: »

Hi,

I signed up for a sim only deal in October.
Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
I got on to Adam on here and he said I would receive no more bills, texts or emails.
I have been getting them ever since , saying that I owe 18.89.
I also received a call from a debt collectors and got a text message from them this morning.
I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
This is dragging on since October and I need it sorted once and for all please?
Thanks
Sham.

Hi sham69,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

sham69

eir: Thomas wrote: »

sham69 wrote: »

Hi,

I signed up for a sim only deal in October.
Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
I got on to Adam on here and he said I would receive no more bills, texts or emails.
I have been getting them ever since , saying that I owe 18.89.
I also received a call from a debt collectors and got a text message from them this morning.
I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
This is dragging on since October and I need it sorted once and for all please?
Thanks
Sham.

Hi sham69,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

pm sent, thanks.

eir: Thomas

sham69 wrote: »

eir: Thomas wrote: »

sham69 wrote: »

Hi,

I signed up for a sim only deal in October.
Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
I got on to Adam on here and he said I would receive no more bills, texts or emails.
I have been getting them ever since , saying that I owe 18.89.
I also received a call from a debt collectors and got a text message from them this morning.
I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
This is dragging on since October and I need it sorted once and for all please?
Thanks
Sham.

Hi sham69,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

pm sent, thanks.

I will get back to your PM shortly.

Thanks

Thomas