Loose very unsafe cables hanging across my fence line

diveshark

I moved into a new house which has a eir pole in the back garden which is falling over. there are loose cables hanging down from the pole and hanging across my fence line. Then those cables meet up with a junction box which has been installed inside my garden on my fence. 
I am very concerned about the cables and the potential for injury of my children should these cables fall down. I am not a eir customer. What is the situation? 

eir: Thomas

diveshark wrote: »

I moved into a new house which has a eir pole in the back garden which is falling over. there are loose cables hanging down from the pole and hanging across my fence line. Then those cables meet up with a junction box which has been installed inside my garden on my fence. 
I am very concerned about the cables and the potential for injury of my children should these cables fall down. I am not a eir customer. What is the situation? 

Hi diveshark,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

I can understand the urgency to have this repaired. Our dangerous plants team can log this for you on and arrange repair 1850245424.


Thanks


Thomas

diveshark

eir: Thomas wrote: »

diveshark wrote: »

I moved into a new house which has a eir pole in the back garden which is falling over. there are loose cables hanging down from the pole and hanging across my fence line. Then those cables meet up with a junction box which has been installed inside my garden on my fence. 
I am very concerned about the cables and the potential for injury of my children should these cables fall down. I am not a eir customer. What is the situation? 

Hi diveshark,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

I can understand the urgency to have this repaired. Our dangerous plants team can log this for you on and arrange repair 1850245424.


Thanks


Thomas

Hi Thomas, 
Thanks for that. What are my legal rights regarding the eir equipment on my property? Can I request you guys move it? 
relocate it outside my boundary? Can I remove it? 

eir: Thomas

diveshark wrote: »

eir: Thomas wrote: »

diveshark wrote: »

I moved into a new house which has a eir pole in the back garden which is falling over. there are loose cables hanging down from the pole and hanging across my fence line. Then those cables meet up with a junction box which has been installed inside my garden on my fence. 
I am very concerned about the cables and the potential for injury of my children should these cables fall down. I am not a eir customer. What is the situation? 

Hi diveshark,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

I can understand the urgency to have this repaired. Our dangerous plants team can log this for you on and arrange repair 1850245424.


Thanks


Thomas

Hi Thomas, 
Thanks for that. What are my legal rights regarding the eir equipment on my property? Can I request you guys move it? 
relocate it outside my boundary? Can I remove it? 

Unfortunately, I would not be aware of this. I would recommend speaking with our dangerous plants team to look into this for you.

I'm sorry I don't have a definitive answer.

Thanks 

Thomas