Hyundai i40, issue with battery

marvin80

biko wrote: »

Did the original Hyundai dealer install the towbar, or just sell you the car with it already installed?
Was car brand new when you bought it?
If so the original dealer should fix it for free (isn't car still under original warranty)?

I bought the car second hand last year (bought in March 2017, a 161) off Hyundai Dealer A.
It didn't have a towbar so I bought it off them and got them to install it for me.

When I had battery issues I brought it to Hyundai Dealer B because there a lot closer in distance.

The issue is Hyundai Dealer B have spent a lot of time trying to figure out the issue. Because it's towbar related it's not covered under warranty so they want payment for the labour they've carried out - which I'm fine with.

However because Hyundai Dealer A's didn't wire it properly I want them to cover it.

Toyotafanboi

That's logical. Just sit tight now until you see what A's stance is.

FUBO

car dealers are all the same try to wiggle out of everything and blame everyone but themselves

marvin80

Just an update on this.

Dealer A washed their hands of responsibility with the issue so I paid for the work myself and brought a claim through the Small Claims Court.

Dealer A accepted liability and I got my money back.

The Small Claims process took months - not sure if it varies depending on the location but not a great impression considering the procedure is meant to be cheap and fast!

Haven't had any other major issues with the car - just a few small bits under warranty and services.
Very happy with the car overall.

Edited: Forget to say thanks to people who commented here, for your help and suggestions - much appreciated.

CorkMan_

Fair f**** for sticking to your guns and getting the money back. Too many people don't want the hassle of going to the claims court etc so the dealers have this attitude of they can get away with it.

marvin80

CorkMan_ wrote: »

Fair f**** for sticking to your guns and getting the money back. Too many people don't want the hassle of going to the claims court etc so the dealers have this attitude of they can get away with it.

Cheers.

In fairness the Small Claims is online now so very little hassle lodging the claim.

Had to ring the District Court office numerous times for updates which was frustrating (no answer a lot of the time) but anytime I was talking to someone they were very helpful so I'd commend them on that side of things.

lalababa

The people I know that are less well off or well off but frugal never go to a dealer for repairs/maintenance. They go to independents. Even if they buy nearly new from a dealer they don't bring small problems back to them. Only major things covered in warranty. Coz the dealers are too busy/interested in selling. And their overheads are too much. Glass to ceiling etc.

Toyotafanboi

lalababa wrote: »

The people I know that are less well off or well off but frugal never go to a dealer for repairs/maintenance. They go to independents. Even if they buy nearly new from a dealer they don't bring small problems back to them. Only major things covered in warranty. Coz the dealers are too busy/interested in selling. And their overheads are too much. Glass to ceiling etc.

Is the independent workshop working for free or what? Everyone running a business is selling.

Waterson

Glad that this issue worked out for you OP, I have to add that its great you pushed for your money back.

I'm not familiar with Hyundai service workshops troubleshooting procedures, but am familiar with a few other marques.

Technicians faced with driveability problems often have these troubleshooting 'trees' to follow that SHOULD bring them to a logical conclusion and correct diagnosis. For example, "Does the vehicle crank...if YES go to section 2, if NO perform BATTERY VOLTAGE TEST etc.

With this in mind, surely given your symptoms and the recurrence of them, there must be a 'Hyundai parasitic drain test', even a non invasive one with a hall effect current clamp that would have registered what must have been at least a 0.5 A discharge to drain down your battery.

I use this test all the time and within a couple of hours max (not weeks) I usually will have isolated the circuit/system that is causing the drain.

The point is, why on earth are problems like this not being resolved quicker? Is it an issue of dealership training? Lazy techs? Factory information not being disseminated amongst technicians?

If anyone works for a dealer can shed some light on this?

slave1

marvin80 wrote: »

Just an update on this.

Dealer A washed their hands of responsibility with the issue so I paid for the work myself and brought a claim through the Small Claims Court.

Dealer A accepted liability and I got my money back.

The Small Claims process took months - not sure if it varies depending on the location but not a great impression considering the procedure is meant to be cheap and fast!

Haven't had any other major issues with the car - just a few small bits under warranty and services.
Very happy with the car overall.

Edited: Forget to say thanks to people who commented here, for your help and suggestions - much appreciated.

Good man, I've taken 3 SCC and won them all, you just need to lodge it and forget about it, don't let it play on your mind, in each case I just phoned every two weeks for an update and let it play out, Lidl and Dell twice