Supermacs staff

nails1 · 23-12-2017 12:35am #1

I often find supermacs employees to be a bit awkward to deal with when ordering food. Quite defensive and odd. Also distant. Never have such problems in McDonald’s or Burger King? Anyone else?

a very cool kid · 23-12-2017 12:37am

Nice try Ronald

tomwaterford · 23-12-2017 12:38am

nails1 wrote: »

I often find supermacs employees to be a bit awkward to deal with when ordering food. Quite defensive and odd. Also distant. Never have such problems in McDonald’s or Burger King? Anyone else?

How can someone be defensive when taking a food order?

dd972 · 23-12-2017 12:38am

I remember being thanked by one of them for being the only normal, civil human being in their shop once.

backspin. · 23-12-2017 12:39am

nails1 wrote: »

Also distant.

Shout a bit louder

falinn merking · 23-12-2017 12:40am

How many did you have before you went in?

OnDraught · 23-12-2017 12:46am

I'm not surprised. The behaviour of the clientele in Supermacs on O'Connell Street is demented in comparison to the McDonald's a few doors down.

One eyed Jack · 23-12-2017 12:52am

nails1 wrote: »

I often find supermacs employees to be a bit awkward to deal with when ordering food. Quite defensive and odd. Also distant. Never have such problems in McDonald’s or Burger King? Anyone else?

I'm wondering just how much fast food does one have to be ordering either in Supermacs or McDonalds in order to form that hypothesis?

They're both national franchise outlets, like, how many have you visited?

Personally I can't say I've ever noticed any odd attitudes from staff in either Supermacs or McDonalds I've been to tbh.

nails1 · 23-12-2017 1:05am

One eyed Jack wrote: »

I'm wondering just how much fast food does one have to be ordering either in Supermacs or McDonalds in order to form that hypothesis?

They're both national franchise outlets, like, how many have you visited?

Personally I can't say I've ever noticed any odd attitudes from staff in either Supermacs or McDonalds I've been to tbh.

Usually met with a cold look when trying to return cold chips. Like I've done something offensive by politely asking to have my food changed. The staff then crowd together in a panic like I'm trying to rob the store when asking something simple.

Bubbaclaus · 23-12-2017 1:07am

nails1 wrote: »

Usually met with a cold look when trying to return cold chips. Like I've done something offensive by politely asking to have my food changed. The staff then crowd together in a panic like I'm trying to rob the store when asking something simple.

Is this a wind up?

STB. · 23-12-2017 1:13am

OnDraught wrote: »

I'm not surprised. The behaviour of the clientele in Supermacs on O'Connell Street is demented in comparison to the McDonald's a few doors down.

The say its the might mac sauce thats partly responsible.

Also Cold chips are a massive contributing factor to the rioting in Supermacs.

Probably.

nails1 · 23-12-2017 1:28am

OnDraught wrote: »

I'm not surprised. The behaviour of the clientele in Supermacs on O'Connell Street is demented in comparison to the McDonald's a few doors down.

What about McDonalds clientele at 4am on a Sunday morning. I've worked on O'Connell street for years and have seen many Garda bringing clientelle out of McDonalds in hand cuffs, never from supermacs. Oh yeah it's only the ones who are drunk so that's somewhat acceptable

OnDraught · 23-12-2017 1:35am

nails1 wrote: »

What about McDonalds clientele at 4am on a Sunday morning. I've worked on O'Connell street for years and have seen many Garda bringing clientelle out of McDonalds in hand cuffs, never from supermacs. Oh yeah it's only the ones who are drunk so that's somewhat acceptable

You work on O'Connell Street at 4am?

Victor · 23-12-2017 1:37am

nails1 wrote: »

I often find supermacs employees to be a bit awkward to deal with when ordering food. Quite defensive and odd. Also distant. Never have such problems in McDonald’s or Burger King? Anyone else?

It may be training and psychology - McDonald’s staff are specifically told to gain eye contact with customers. McDonald’s will have analysed customer-staff interactions to the nth degree.

nails1 wrote: »

I've worked on O'Connell street for years and have seen many Garda bringing clientelle out of McDonalds in hand cuffs, never from supermacs.

Are you saying gardaí won't arrest their own kind? :pac:

OnDraught · 23-12-2017 1:38am

Victor wrote: »

Are you saying gardaí won't arrest their own kind? :pac:

The Supermac's is like an unofficial embassy.

23-12-2017 1:53am

Anytime someone says they find staff in Ryanair, Supermacs or any retail or service industry cold, I wonder how that person has behaved around them.

I used to frequent Supermacs in Heuston station because I had to regularly get trains south. Some of the antics you witnessed were unreal. People screaming at staff "I pay your wages!" because there was tomato on the 2 euro burger they just bought.

I've had nice conversations, with supermacs workers, and ryanair workers, and hotel staff all over the world. Be nice and polite to people and 90% of the time they are nice back to you. Often times they will go out of their way for you.

The OP already said they were returning cold chips. I'd wonder how their humour was when returning them. Could explain the reception they got.

nails1 · 23-12-2017 1:56am

[Deleted User] wrote: »

The OP already said they were returning cold chips. I'd wonder how their humour was when returning them. Could explain the reception they got.

punisher5112 · 23-12-2017 1:59am

I find the food muck in them all to be honest.

Staff are human so treat them like one you never know they actually be lovely people but dealing with the public eats one on the insides.

23-12-2017 2:05am

nails1 wrote: »

Did you smile at them and say "Im sorry to trouble you but these chips are cold. Could I get some hot ones?"?

Or did you go "Oi! These are bleedin cold. I want fresh ones! Now!".

Which did you do? Or variations of.

Mrs OBumble · 23-12-2017 2:06am

punisher5112 wrote: »

I find the food muck in them all to be honest.

Correct.

The difference is the customers.

On average, local drunks got to the local lad's shop, international drunks go to the worldwide franchise.

There's a reason many hospitality business owners here say "we do like the foreign guests".

punisher5112 · 23-12-2017 2:07am

Mrs OBumble wrote: »

Correct.

The difference is the customers.

On average, local drunks got to the local lad's shop, international drunks go to the worldwide franchise.

There's a reason many hospitality business owners here say "we do like the foreign guests".

Makes total sense.

In my proffesion I get to deal with all them types of people and more ;-)

Omackeral · 23-12-2017 2:08am

Scamrepus.

That's Supermacs spelled backwards. An odd response for a fcuking odd thread.

buried · 23-12-2017 2:08am

punisher5112 · 23-12-2017 2:08am

Omackeral wrote: »

Scamrepus.

That's Supermacs spelled backwards. An odd response for a fcuking odd thread.

Go back to bed .... You OK hun

One eyed Jack · 23-12-2017 2:12am

nails1 wrote: »

Usually met with a cold look when trying to return cold chips. Like I've done something offensive by politely asking to have my food changed. The staff then crowd together in a panic like I'm trying to rob the store when asking something simple.

Ahh right, that does help :pac:

Yeah, having worked in Supermacs at least, many many moons ago, they were very particular about documenting 'wastage', so the chips you returned had to be documented, same as when I once had to return a snack box because the chicken tasted like it had been marinating in a bucket of fairy liquid, they've to count the chicken pieces. It's not the worst system as it means there's traceability in the food at least.

I don't know if McDonalds have the same policy, chances are someone else could fill you in on that one, but I'd imagine the looks you get and the ensuing consternation among staff is because someone is responsible for it and they're given a stern talking to.

The food may not be up to Marco Pierre White standard, but it has to be at least fit for human consumption!

ArtSmart · 23-12-2017 2:12am

Fast food staff less than friendly? Not quite chirpy enough for their thousands of customers?

Weird.

Must be something in the air.

Oldtree · 23-12-2017 2:18am

Can't understand why supermac staff cannot tally up the correct number of ketchup sachets necessary for the foods ordered, if any saches are put in the bag anyways, after being asked.

And no sauce on the vegi burger is another one that poses great difficulty.

nails1 · 23-12-2017 2:32am

Oldtree wrote: »

Can't understand why supermac staff cannot tally up the correct number of ketchup sachets necessary for the foods ordered, if any saches are put in the bag anyways, after being asked.

And no sauce on the vegi burger is another one that poses great difficulty.

And one napkin given when there's an order for two or more people. Oh and why Is there never a plastic fork supplied with my garlic cheese chips when using the drive thru. Do they expect me to eat them like McDonalds French fries. Always have to drive back and queue up to ask for a fork(politely I my add), only to be greeted with a group of staff huddled together like rabbits looking at me like I'm the bearer of bad news

PTH2009 · 23-12-2017 2:35am

stock

freshpopcorn · 23-12-2017 2:36am

My local Supermac's staff are generally good. The odd time they are messy when they are training a new bunch but the bad one's don't make the cut. I'd rate them a lot more than the staff at the local independent chippers.

B.A._Baracus · 23-12-2017 3:15am

Problem with working in fast food places like SuperMacs, McDonalds and the like is that you can encounter some a-holes. Especially if the opening hours cater to people coming in after a night out on the town.

So best to distinguish someone with a bad attitude and someone having dealt with jerks previous just doing their job

Supermacs staff

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