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Unable to register for myeir & eir sport

  • 17-12-2017 11:50pm
    #1
    joebloggs32
    Registered Users, Registered Users 2 Posts: 1,658 ✭✭✭


    I have recently moved to for for bb and phone.

    I have tried numerous times to register for myeir and eirsport apps.
    I have tried live chat. 1st rep said he'd help. After 30 minutes he disconnected.
    Next guy said they can't help and gave me a number to ring.
    Got through to eir sport and the usual bs call centre reply was "O my system just went down...I will put you on hold while I try to sort it"
    After FORTY minutes on hold the call was terminated.

    Terribly poor customer service. I would think twice about recommending for to family and friends.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    joebloggs32 wrote: »
    I have recently moved to for for bb and phone.

    I have tried numerous times to register for myeir and eirsport apps.
    I have tried live chat. 1st rep said he'd help. After 30 minutes he disconnected.
    Next guy said they can't help and gave me a number to ring.
    Got through to eir sport  and the usual bs call centre reply was "O my system just went down...I will put you on hold while I try to sort it"
    After FORTY minutes on hold the call was terminated.

    Terribly poor customer service. I would think twice about recommending for to family and friends.
    Hi there,

    Sorry to hear this. Can you PM me your account number and full name, please?

    - adam


  • #3
    joebloggs32
    Registered Users, Registered Users 2 Posts: 1,658 ✭✭✭joebloggs32


    eir: Adam wrote: »
    Hi there,

    Sorry to hear this. Can you PM me your account number and full name, please?

    - adam

    Pm sent


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    joebloggs32 wrote: »
    eir: Adam wrote: »
    Hi there,

    Sorry to hear this. Can you PM me your account number and full name, please?

    - adam

    Pm sent
    Thanks I'll get back to your PM with an update.

    - Adam


  • #5
    joebloggs32
    Registered Users, Registered Users 2 Posts: 1,658 ✭✭✭joebloggs32


    eir: Adam wrote: »
    Thanks I'll get back to your PM with an update.

    - Adam

    Thanks Adam
    Got sorted today.


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    joebloggs32 wrote: »
    eir: Adam wrote: »
    Thanks I'll get back to your PM with an update.

    - Adam

    Thanks Adam
    Got sorted today.
    That's great to hear, glad you got this sorted.

    Thanks 

    Tracey 


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