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Ring support

  • 28-11-2017 8:22pm
    #1
    g1983d
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭


    Anyone know how to contact Ring?
    I got a floodlight cam but it ain't working as it should.
    Found a number on their website for Ireland but it doesn't work
    +800 87 00 97 81


Comments

  • #2
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Have you tried the chat function?


    What's happening with the light?


  • #3
    dmca77
    Registered Users, Registered Users 2 Posts: 150 ✭✭dmca77


    I got a flood light cam and its great.

    I had trouble at the start with wifi connection so I removed a network switch and added a Asus rt n66u which I had lying around. I connected the Asus to my Virgin router in AP mode and works perfectly through wifi.


  • #4
    g1983d
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭g1983d


    Davy wrote: »
    Have you tried the chat function?


    What's happening with the light?

    Couldn't find a chat function, any link?

    I love it when it works but for long stages today and this evening I could not connect to live stream or turn lights off

    I set WiFi channel to 6 as suggested by FAQ and seems ok for now
    Only installed it yesterday so still early days


  • #5
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    g1983d wrote: »
    Couldn't find a chat function, any link?

    I love it when it works but for long stages today and this evening I could not connect to live stream or turn lights off

    I set WiFi channel to 6 as suggested by FAQ and seems ok for now
    Only installed it yesterday so still early days

    In the device health status, what rating does it have?


    In the app, go to 'Help Center', then 'contact us'


    434755.jpg


  • #6
    g1983d
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭g1983d


    Davy wrote: »
    In the device health status, what rating does it have?


    In the app, go to 'Help Center', then 'contact us'


    434755.jpg

    Cheers for that, signal strength is Good RSSI -39


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  • #7
    g1983d
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭g1983d


    Davy wrote: »
    In the device health status, what rating does it have?


    In the app, go to 'Help Center', then 'contact us'


    434755.jpg

    I get redirected to this website when I click help center in the app
    https://support.ring.com/hc/en-us


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