Can't get oven part and oven useless

Doodah7

I would be grateful for opinions please on the following:

We purchased a range cooker in September 2010 and about a month ago the outer glass on one of the oven doors shattered. I have been on to the company to be informed that the spare part is no longer available, cannot be sourced and sorry about that but what can they do?

Have I any recourse at this stage. I know that consumer protection is for six years but is it reasonable to expect a cooker to last longer than seven years. The oven still works fine except that one of the doors has no outer glass and that is not acceptable for any length of time into the future.

The company is not interested and I am wondering would it be worth pursuing under the Small Claims Court? Or am I out of time?

seamus

You're out of time. Statute of limitations is six years, so there are no statutory protections you can avail of.

You might have some luck on ebay or at a small appliance repair shop. If it's a pretty well known brand/model, used spares might be plentiful.

exaisle

If you post the name and model we might be able to find one...

Doodah7

It's a Waterford Range Cooker Model#: WADF90MBK2. It is the outer glass of the smaller right-hand door.

the_pen_turner

would stove glass suite. glass supply places can get that to order or go to a stove manufacturers(such as Stanley or boru) . I know boru stove in thurles have helped local guys with glass and metal parts for things in the past

exaisle

Doodah7 wrote: »

It's a Waterford Range Cooker Model#: WADF90MBK2. It is the outer glass of the smaller right-hand door.

Are you sure that model number is correct, OP? Sticking it in google gets no results....

Any chance of a pic?

Seems a shame to throw the baby out with the bathwater....I'd go with the_pen_turner's suggestion above to try a glass supplier to get one made. Just bring the relevant door in to them.

Any chance of a pic of the cooker?

Morini

Find a company who makes kitchen glass splashbacks - they'll be able to cut to any size and shape, and the glass is tempered in a furnace, should be very suitable, able to withstand heat.

My glass splashback is 6mm thick, the company provided a matching chopping board and are now making a glass plate to sit on the floor in front of the fireplace. I don't think I'm allowed post the company name here.

cobham

I had this happen to a 6 yr old cooker and replacement part was 129 euro and prob more for delivery then worry that it would fit or could we do it ourselves? In the end I got a new cooker.... terrible waste.

Doodah7

Thanks for all your help. Attached is a pic of the damaged door and the label/serial number. It is a Waterford Range Cooker. Based on their indifference today, I would not recommend if anything goes wrong.

Xterminator

Hi Op

you got 7 years of use from your cooker, and in that respect you did get value for your money. yet you do not think so, and were asking if SCC would be worth pursuing. I would be interested in knowing what you do think is a reasonable time?

I dont know when they stopped stocking your model of cooker, but do you think it should be mandatory that spare parts should be stocked for cookers that were manufactured up to 7 years ago ? At what stage do you think it is reasonable to not be able to source a replacement part?

I understand you are disappointed, but IMO your expectations are unreasonable. there has to be a stage where statutory cover ends.

A couple of posters have suggested getting a part made to order. thats a good idea.

Doodah7

Personally I think something as robust as a range cooker should last more than seven years. Maybe I am being unreasonable but I doubt it for the price it cost. Most range cookers on sale are on the market for many years. it is not that dynamic a product sector.

As for the spare parts, Waterford Stanley's own webpage advises that they keep spares in stock for TEN YEARS for all of their discontinued products. It is this point in particular that I find particularly galling.

http://www.waterfordstanley.com/stanley-extras/stanley-spare-parts

njs030

Doodah7 wrote: »

Personally I think something as robust as a range cooker should last more than seven years. Maybe I am being unreasonable but I doubt it for the price it cost. Most range cookers on sale are on the market for many years. it is not that dynamic a product sector.

As for the spare parts, Waterford Stanley's own webpage advises that they keep spares in stock for TEN YEARS for all of their discontinued products. It is this point in particular that I find particularly galling.

http://www.waterfordstanley.com/stanley-extras/stanley-spare-parts

What year was it discontinued?

Doodah7

notjustsweet wrote: »

What year was it discontinued?

I have no idea! When does the clock start on a discontinued product? It was available to purchase in a well known electrical retailer in September 2010. It is unlikely that they had it knocking around the warehouse for three plus years but who knows?

ytpe2r5bxkn0c1

Xterminator wrote: »

Hi Op

you got 7 years of use from your cooker, and in that respect you did get value for your money. yet you do not think so, and were asking if SCC would be worth pursuing. I would be interested in knowing what you do think is a reasonable time?

I dont know when they stopped stocking your model of cooker, but do you think it should be mandatory that spare parts should be stocked for cookers that were manufactured up to 7 years ago ? At what stage do you think it is reasonable to not be able to source a replacement part?

I understand you are disappointed, but IMO your expectations are unreasonable. there has to be a stage where statutory cover ends.

A couple of posters have suggested getting a part made to order. thats a good idea.

7 years is not a reasonable life for a range cooker.

Melendez

This post has been deleted.

njs030

Doodah7 wrote: »

I have no idea! When does the clock start on a discontinued product? It was available to purchase in a well known electrical retailer in September 2010. It is unlikely that they had it knocking around the warehouse for three plus years but who knows?

Well it becomes discontinued when the company stops making it, without knowing when that was it's impossible to say that they didn't have parts for 10 years.

Have you tried the suggestions made earlier? They seem the best option at this point.

Doodah7

Yes we are looking at other options. A glazier said they could make the glass but not attach it to the metal surround. I've also contact a couple of spare parts' companies to see if they can source the glass or a door and will also be trying a couple of domestic appliance repairers also.

seamus

The date on the badge OP posted says "08190", so this is probably 2008, week 19. Or 2008, day 190.

.......

This post has been deleted.

Doodah7

seamus wrote: »

The date on the badge OP posted says "08190", so this is probably 2008, week 19. Or 2008, day 190.

Interesting. I was trying to decipher the date code and was hoping it wasn't 1990!!

Kimbot

exaisle wrote: »

Are you sure that model number is correct, OP? Sticking it in google gets no results....

Any chance of a pic?

Seems a shame to throw the baby out with the bathwater....I'd go with the_pen_turner's suggestion above to try a glass supplier to get one made. Just bring the relevant door in to them.

Any chance of a pic of the cooker?

I think its the Waterford Duel Fuel 90......

ThisRegard

Doodah7 wrote: »

Yes we are looking at other options. A glazier said they could make the glass but not attach it to the metal surround.

You can buy special glue for doing exactly this. Glass on our old over door fell out a couple of years ago, didn't break, and I bought the glue and was able to fix it and lasted as long as we lived in that house until we left, about 3 or 4 years. As long as you can open your door up to get the glass in it's worth a try.

http://ovendoorglue.co.uk/

dudara

Xterminator wrote: »

Hi Op

you got 7 years of use from your cooker, and in that respect you did get value for your money. yet you do not think so, and were asking if SCC would be worth pursuing. I would be interested in knowing what you do think is a reasonable time?

I dont know when they stopped stocking your model of cooker, but do you think it should be mandatory that spare parts should be stocked for cookers that were manufactured up to 7 years ago ? At what stage do you think it is reasonable to not be able to source a replacement part?

I understand you are disappointed, but IMO your expectations are unreasonable. there has to be a stage where statutory cover ends.

A couple of posters have suggested getting a part made to order. thats a good idea.

7 years is far from acceptable for a range cooker. Range cookers are meant to last longer, even a lifetime. My parents' Waterford Stanley solid-fuel range is over 40 years old, and has been heating a farmhouse just about every day for that time. Even allowing for the argument that things were built to a higher standard in the past, 7 years is still not good enough for a new range cooker.

The problem is though if the model has been discontinued. There's not a hell of a lot the manufacturer can do if they just don't have the parts. The suggestion of tempered glass and heat-resistant sealant is a good idea, it's probably what my father would do himself if he had to fix their one.

donegal.

seamus wrote: »

You're out of time. Statute of limitations is six years, so there are no statutory protections you can avail of.

this is incorrect.

imagine your cooker was supposed to come with a free set of saucepans, but you never got them. In this case you have a limit of 6 years to put in a claim.

The six years has nothing to do with how long a product should last. It has to last a "reasonable" time. How long is that? how long is a piece of string ?
You could take the retailer to court and argue that 7 years is not reasonable but you'd have to prove the smashed door was the manufacturer fault and not accidental.

P. Breathnach

donegal. wrote: »

this is incorrect.

imagine your cooker was supposed to come with a free set of saucepans, but you never got them. In this case you have a limit of 6 years to put in a claim.

The six years has nothing to do with how long a product should last. It has to last a "reasonable" time. How long is that? how long is a piece of string ?
You could take the retailer to court and argue that 7 years is not reasonable but you'd have to prove the smashed door was the manufacturer fault and not accidental.

You would get nowhere if you tried to argue that the Statute of Limitations should not apply in a situation like this. It would fail at the first step, that of asking the court to remove from the vendor the protection of the Statute. It could be an expensive failure if you took it into the courtroom.

I would look for another solution, one that worked for me many years ago with a stove that Waterford no longer supported. I found a specialist stockist who was able to provide replacement cast-iron fire bars - I gather they had made a deal with Waterford that included the moulds and permission to cast new parts. Making replacement glass door panels is less specialised, so I am sure that somebody is set up to make them. Your challenge is to find such a person. In your situation, I'd spend some time with Google.

Rubberchikken

We had a creda cooker for 16 years so when the fan stopped working we replaced it with a belling.
The outer glass door on the creda blew out about 6/7 years ago But the oven still worked perfectly. Turkey every christmas was spot on.

Disappointing that the part isn't available but maybe 7 years is as much as this cooker had in it.

dr.fuzzenstein

Rubberchikken wrote: »

We had a creda cooker for 16 years so when the fan stopped working we replaced it with a belling.
The outer glass door on the creda blew out about 6/7 years ago But the oven still worked perfectly. Turkey every christmas was spot on.

Disappointing that the part isn't available but maybe 7 years is as much as this cooker had in it.

I had a Creda oven and hob. I was amazed that such flimsy and cheap rubbish could be so expensive.
In the end switches burnt out, a hob stopped working, the fan stopped working and the oven rusted into puff pastry.

ytpe2r5bxkn0c1

Rubberchikken wrote: »

We had a creda cooker for 16 years so when the fan stopped working we replaced it with a belling.
The outer glass door on the creda blew out about 6/7 years ago But the oven still worked perfectly. Turkey every christmas was spot on.

Disappointing that the part isn't available but maybe 7 years is as much as this cooker had in it.

This is a Range Cooker. 7 years is nothing for them.

seamus

donegal. wrote: »

imagine your cooker was supposed to come with a free set of saucepans, but you never got them. In this case you have a limit of 6 years to put in a claim.

The six years has nothing to do with how long a product should last. It has to last a "reasonable" time.

It's exactly the same thing, believe it or not.

The "reasonable time" is a contractual obligation on the retailer's behalf under the Sale of Goods Act. You're correct that "reasonable time" may exceed six years. However the failure for an item to last a "reasonable time" is a breach of contract, exactly the same as failing to provide the free set of saucepans.

In both cases, you have six years from the date of the contract (i.e. the date of sale) to bring a case for breach of contract.

After that, your rights expire under the statute of limitations. So even though the application should definitely have lasted longer, you have no legal avenue to explore because you failed to bring a case for breach of contract within the time limit.

Boardnashea

I would be very disappointed if spare parts were not available for an item like this. But at the same time wouldn't think there is a legal obligation. Maybe this cooker was sold under other labels and might be available through independent spare parts suppliers.

daheff

have you tried asking your local glass cutting shop if they would be able to make a piece to order?


edit: sorry i saw you said are talking with a glazier.

Morini

Morini wrote: »

Find a company who makes kitchen glass splashbacks - they'll be able to cut to any size and shape, and the glass is tempered in a furnace, should be very suitable, able to withstand heat.

My glass splashback is 6mm thick, the company provided a matching chopping board and are now making a glass plate to sit on the floor in front of the fireplace. I don't think I'm allowed post the company name here.

update: I paid €40 for a 1000 x 400 x 6 (mm) piece of glass. From your photo, you'd need holes for the handles? I'd expect that to add a lot to the cost.