Google drive account is displaying the wrong amount of storage used?

subscriber

Hi,

My online google drive account is displaying the wrong amount of storage used.

I have a less than 20GB stored online and having nothing syncing from my local drive yet my drive account is telling me that I have 63GB used of the available 100GB on my plan.

I have trawled through the forums on Google help and troubleshooted all the usual issues:

1. Good Drive Trash Emptied
2. Google Photos not taking up any hidden storage, less than 100 photos on drive anyway which are the condensed "free" version.
3. All external apps disconnected except one, WhatsApp which is only using a few mb.
4. Gmail storage only amounting to less than 1GB.
5. No files syncing from local PC drive.

Cannot see what the issue is...

I should have a significant amount of storage left to use but not according to drive online account??

Can anyone be of help?

28064212

Go here: https://www.google.com/settings/u/0/storage?hl=en-GB. Then click "View Details" under the Pie chart.

subscriber

Thanks,

I got to the bottom of this. It turns out (for some reason) that once you delete items from the trashcan in the drive online, that it can take up to 48 hours for this to reflect on the account, and this is exactly what happened in this case.

Items were deleted and it still displayed as most memory used when in fact, 48 hours later it finaly displayed the correct memory a 17GB.