Dacia anti corrosion warranty

MikeKilkelly

I have been having huge problems with a 2015 Dacia Duster that I bought from a main dealer in Galway. I noticed rust on the car and returned it to the dealer for inspection. They did a full inspection and reported that there was rust that should be repaired but they need to contact Dacia to authorise it. After many months they still had nothing done on this so when I got back to them about it they inspected it a second time and again reported that rust on vehicle needed to be repaired and supplied the information to Dacia. After some time the dealer reported that Dacia would only pay for about half the cost of repair with no further details. I contacted asked Dacia on a number of occassion to ask why they would not pay for all the repairs and got no satisfactoiry answer. They just kept repeating that it was their final offer. I am now caught up in a dispute between the dealer and Dacia on payment for necessary work to repair the rust. This has been going on for over a year and my car continues to rust. Be warned that Dacia warranty and customer service is abysmal.

colm_mcm

Did you buy the car new?
Rust on dusters is not uncommon, so unless there are other factors like crash repair I can't see why they won't stand over their car.

freshpopcorn

I have to say I have heard of a lot of issues with Dusters regarding varies things but I never heard of people having issues with the warranty.

Atlantic Dawn

Did they give any reasons for why the rust occured that would excuse the warranty?

Toyotafanboi

I agree, I've seen a few (not nearly as many as the internet would have you believe) Dusters having to have rust attended to and each time Dacia has covered without any messing. Have they stated a reason for only offering 50%? Have you a main dealer service history?

colm_mcm

Can't see how not having a dealer history would affect an anti corrosion warranty?

Avatar MIA

Clue is in the name, Ruster Duster.

But no excuse for rust in a modern car.

Toyotafanboi

Part of the maintenance schedule is to have an anti perforation inspection as part of every annual service.

Dacia could argue that if the perforation check hasn't been done, or isn't verifiable as being done, that the corrosion could have been caught sooner if the check was done and therefore would have been less established and would have cost less to repair.

Now as you well know the check is a brief visual once over and a tick of a box for the technician, but if it can't be proven your defence is weakened.

boardsuser1

No wonder they used the Queen song 'Another one bites the Dust' in an advert on tv.

Eric Cartman

Dacia Ruster.

mikeecho

Shock horror..


Where are the Dacia fans who jump to their defence if anyone suggests that they are a cheap pos.?

bazz26

Bizarre that are only willing to cover 50% of the cost. You would imagine rust is either entirely covered by the warranty or not at all if there is another reason for its cause, ie poor crash repair.

If there is no legitimate reason for covering the full cost then I'd be bringing it to their attention on social media like Twitter. You would be surprised how these large corporations hate negative PR in the public domain and you might find them more receptive to settling the matter.

Long Time Lurker

Not that I'm a fan but there's been plenty of examples of rust and corrosion issues from various manufactures over the last decade. Merc E Classes & Sprinters. Red Toyotas also come to mind.

As to why they're only covering some of the repair! There has to be an outside factor of some sort.

the_syco

MikeKilkelly wrote: »

I have been having huge problems with a 2015 Dacia Duster that I bought from a main dealer in Galway. I noticed rust on the car and returned it to the dealer for inspection.

So, either you bought the car new, and have been doing this for two years, or you have bought it 2nd hand, and Dacia have offered 50% as a goodwill gesture. If the latter, take the 50%, as Dacia don't have to offer anything tbh.

bazz26

the_syco wrote: »

So, either you bought the car new, and have been doing this for two years, or you have bought it 2nd hand, and Dacia have offered 50% as a goodwill gesture. If the latter, take the 50%, as Dacia don't have to offer anything tbh.

Surely the anti-corrosion warranty is longer than 2 years though? Unless the car was previously poorly repaired after a crash then surely a 2 year old car should not be rusting in this day and age whether bought brand new or not? How can poor rust proofing only be 50% Dacia's fault in that case?

the_syco

bazz26 wrote: »

Surely the anti-corrosion warranty is longer than 2 years though? Unless the car was previously poorly repaired after a crash then surely a 2 year old car should not be rusting in this day and age whether bought brand new or not? How can poor rust proofing only be 50% Dacia's fault in that case?

Do car warranties usually carry to the next owner?

Toyotafanboi

Yeah, the manufacturers warranty will transfer over to any subsequent owners.

masterboy123

Yes!

the_syco wrote: »

Do car warranties usually carry to the next owner?

mikeecho

Phone joe


I'm serious.. national exposure, Dacia irl won't want that.
Especially with people making decisions on what 181 to buy.

bazz26

the_syco wrote: »

Do car warranties usually carry to the next owner?

Yes, normally the manufacturer's warranty stays with the car not the owner.

Atlantic Dawn

mikeecho wrote: »

Phone joe

Joe: "What colour is the rust?" :pac:

EPAndlee

From working with them everyday of the week. Around 70% of the 131s and 141s I've seen have some form of corrosion after 3 to 4 years. Haven't seen any 151s with corrosion. As far as I'm aware there is a 5 or 6 year corrosion warranty with them. If Dacia paid for every corrosion repair they would probably be bankrupt. They are using any excuse not to pay

screamer

A two year old car rusting is not normal. Some dacia models have a reputation for rusting though just Google it. I'd call the consumer protection crowd on this one. A hefty purchase like a car rusting after 2 years ..... Look up the sale of goods and supply of services act particularly the part on merchantable quality.

Autochange

mikeecho wrote: »

Phone joe


I'm serious.. national exposure, Dacia irl won't want that.
Especially with people making decisions on what 181 to buy.

Please dont phone Joe

JohnBoy26

Long Time Lurker wrote: »

Not that I'm a fan but there's been plenty of examples of rust and corrosion issues from various manufactures over the last decade. Merc E Classes & Sprinters. Red Toyotas also come to mind.

As to why they're only covering some of the repair! There has to be an outside factor of some sort.

Mercs didn't rust after just two years though and what corrosion issues did red toyotas have? I haven't seen a rust or corrosion issue on a toyota, red or otherwise. They did have an issue with lacquer peel but that isn't a rust or a corrosion issue.

antodeco

OP is in one of the facelift models or previous models? ie: a 2014 model? The reason I ask is the 2014 models were built in India, and meant to be fairly bad for rust, versus the 2015 models that were made in Romania.

Dravokivich

JohnBoy26 wrote: »

Mercs didn't rust after just two years though and what corrosion issues did red toyotas have? I haven't seen a rust or corrosion issue on a toyota, red or otherwise. They did have an issue with lacquer peel but that isn't a rust or a corrosion issue.

They said it was a 2015 and going by the maths in the op, it was rusting within 2 years as they've been dragged out by Dacia for a year already.

bazz26

The Indian built ones have a different front grill to the Romanian built ones.

Indian built Duster:


Romanian built Duster:

JohnBoy26

Dravokivich wrote: »

They said it was a 2015 and going by the maths in the op, it was rusting within 2 years as they've been dragged out by Dacia for a year already.

I was taking about Mercedes which had well known corrosion problems but I never seen one rusting after just 2 years.

ZeroThreat

mikeecho wrote: »

Shock horror..


Where are the Dacia fans who jump to their defence if anyone suggests that they are a cheap pos.?

They're basically like modern day Datsuns then?

liam7831

Heap of scrap

EPAndlee

liam7831 wrote: »

Heap of scrap

It's a good thing they put a good reliable engine in them

liam7831

True, can't beat a renault for reliability

EPAndlee

liam7831 wrote: »

True, can't beat a renault for reliability

Not often a duster comes in with engine trouble. Most of it is down to ****e diesel

MikeKilkelly

I bought the car when it was a few months old.

colm_mcm

Is it possible there was accident repair on it?

MikeKilkelly

The rust appeared well before 2 years as in 6 months

MikeKilkelly

No repairs

MikeKilkelly

The car has ben agreed to be within warranty and requires repair. The dispute is between Dacia and the dealer as to how much they will pay top have the repairs completed

MarkR

So really the argument is between the dealer and dacia? Your repair will be covered?

bucketybuck

What is the 50% about?

If they have accepted that the repair is warrantable at all then they have to put it right, that is their obligation, they cannot say "yes this is covered by warranty, but we'll only pay half". If that's what they are saying then get to a solicitor for an easy win.

The obvious implication then is that they have not admitted that it is a warrantable fault caused by a manufacturing defect, and the offer is a goodwill gesture only. Perhaps they feel the rust started from scrapes or damage to a panel? It wouldn't be the first time.

Also, why on earth do people let these things run on for months on end? It does not take months to get approval for warranty repairs from any manufacturer, just the opposite in fact, most manufacturers enforce strict submission time such as 30 days from the customer complaint. Any dealer claiming that it takes 6 months to process a claim is full of it.

As such, one possibility is that the dealer ****ed up their warranty claim from the very start and got it rejected. Wouldn't be the first time, I've seen even good dealers get too busy and keep putting claims on the back burner only to find out it was now too late to submit or follow up on it.

This is all just musing though, I don't think we've heard the full story. The only option here is to get into that dealer and get the full story, no more BS.

Where about is this rust in the vehicle? I think the problem here maybe that the anti corrosion warranty in general is actually an anti perforation warranty, i.e. there has to be a rust hole formed from inside out. The owner is supposed to treat any stone chips and other imperfections before they develop into proper rust.

Not many cars have actual paint coat warranty. All being said, a new car developing rust within 2 years sounds very 1970's, and I would be very peed off myself in the same situation.

PukkaStukka

Have a read of this:

https://www.honestjohn.co.uk/news/miscellaneous/2014-09/dacia-moves-duster-production-after-rust-issues-surface

I read somewhere that white models are afflicted the worst.

How did Dacia UK treat warranty claims for rust in the UK? Did they cover the costs in full themselves?

jelutong

Dacia Ruster!

MikeKilkelly

That obe of the most frustrating parts. Dacia will not say why they only cover 50%. just "this is our final offer" which by the way is their only offer

MikeKilkelly

That one of the most frustrating parts. Dacia will not say why they only cover 50%. just "this is our final offer" which by the way is their only offer

PukkaStukka

Do Dacia have an out in the terms & conditions of the warranty?

Also, are SIMI any use in a situation like this?

Dravokivich

PukkaStukka wrote: »

Do Dacia have an out in the terms & conditions of the warranty?

Also, are SIMI any use in a situation like this?

They are not a consumer group. They are a private lobby group for dealers.

rex-x

The reality is almost all of these have rust issues so they cant fix them all and stay in business. Is it reasonable for a reliable bargain basement car to have some visible rust after 2 years? I'm not sure, but if people buy the very cheapest brand of car for sale in the country something has to give unfortunately and its thankfully not the mechanicals

kyote00

From here ....https://www.dacia.ie/services/dacia-after-sales/warranty.html

Standard Warranty
Every new Dacia is covered by a standard 3 year / 100,000 km* Warranty package. Under the terms of this Warranty, your Dacia dealer is able to repair or replace, without charge, parts that are found to have a material or assembly defect that is recognised by Dacia. Your new Dacia also comes with a 2 year paintwork warranty, as well as a 6 year anti-corrosion warranty. Drive with peace of mind!

If you are within the 2 years - it looks like you have a strong case - but you may have to threaten legal to get them to budge..

Throw up a few pics of the rust - is it on the body/paint or chassis ?

MikeKilkelly

Who said this appeared after two years.? This appeared after a few months and the dealer assessed that it is due to manufacture of the car. Of course it is reasonable to expect Dacia as well as any other car manufacturer to honour their warranty. Other wise their warranty should say..."it's gonna rust within months and we cover no repairs"