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Replacement sim, what pin and puk number?

  • 15-09-2017 12:28pm
    #1
    Sevenie
    Registered Users, Registered Users 2 Posts: 344 ✭✭


    Hi

    I just bought a new phone and I had to do a sim swap cause I needed a nano sim card, that all went fine, got onto to web chat. 

    But was wondering what Pin and Puk codes do I use, the new sim cards codes or the old ones? I checked my account in MyEir and it showed the old pin and puk, but I'm not sure cause when I turned on the phone I had to unlock it with the new pin? 

    Thanks


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Sevenie wrote: »
    Hi

    I just bought a new phone and I had to do a sim swap cause I needed a nano sim card, that all went fine, got onto to web chat. 

    But was wondering what Pin and Puk codes do I use, the new sim cards codes or the old ones? I checked my account in MyEir and it showed the old pin and puk, but I'm not sure cause when I turned on the phone I had to unlock it with the new pin? 

    Thanks
    Hi Sevenie,

    Thanks for getting in touch. When you get a replacement SIM it should come with a new PIN and PUK. These can be found in the pack that the SIM comes in.

    - Adam


  • #3
    Sevenie
    Registered Users, Registered Users 2 Posts: 344 ✭✭Sevenie


    It did but when I log into My Eir account, it gives my old Pin and Puk which are different than the replacements sim, so which are the correct ones?


  • #4
    Sevenie
    Registered Users, Registered Users 2 Posts: 344 ✭✭Sevenie


    Ah ok never mind, I just checked My Eir again and the new Puk is showing. 


  • #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Sevenie wrote: »
    Ah ok never mind, I just checked My Eir again and the new Puk is showing. 
    No problem, glad it's sorted for you :)

    - Adam


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