Mytaxi Reliable

Hollister11

I've never used a app to hail a taxi.

Are the y reliable, and would there be a number of taxis available in north Dublin early in the morning.

ED E

Its Hailo after a buyout. Large number of taxis going. Only issues if you need a 5/6 seater.

amtc

Brilliant any time I've used it. Plus dead handy to get receipt emailed for expenses.

LeinsterDub

You can prebook too

Mr.Frame

Huge huge number of complaints about mytaxi, both from drivers and customers alike.

eeguy

Great service, especially since you can track your taxi on the map

LeinsterDub

Mr.Frame wrote: »

Huge huge number of complaints about mytaxi, both from drivers and customers alike.

Complaints about?

markpb

Mr.S wrote: »

Generally fine, rush hour can be a bit of a wait especially if the weathers crap.

I waited 40 minutes to find a taxi at 8am last Monday morning (in Deansgrange) and another 20 minutes at 9am (in Glenageary). Normally it works fine but I'm not sure I'd rely on it at rush hour again without pre-booking.

LeinsterDub wrote: »

Complaints about?

CAB-BOOKING APP Mytaxi has admitted that “tech gremlins” have prevented some users from being able to hail rides after its changeover from Hailo. ... However, the company’s Facebook page has received a large number of https://www.facebook.com/pg/mytaxiIE/reviews/?ref=page_internal]negative reviews, with some customers complaining that the app says there are no taxis available whenever they try to use it.

https://fora.ie/mytaxi-app-glitch-3393398-May2017/

Mr.Frame

LeinsterDub wrote: »

Complaints about?

Cars not arriving, or cars saying they are on their way and at last minute they "disappear", problems with payment the list goes on.
Have a look at their twitter feed and see for yourself .

Drivers too are having problems, jobs being cancelled at last minute, or having to travel long distances for a job and on and on ,,,

Ronney

Never had an issue with Hailo, but have a good few problems with mytaxi.

1st is their mapping software, it seams to have the numbers on my road mixed up. If I book from My house (no.4) it picks this up as no.27, if I manually enter the number it also ends up wrong end.


Biggest complaint was with a prebook a few saturdays ago. Booked the night before for 10.30am on a Saturday. Booking confirmed etc. at aprox 9.45 get message saying Driver on way. 10 mins later Driver cancels, no auto rebook for next available.

Clearly they allocated the job to someone who was not and rightly so going to wait round for 45 mins.

I've tried to use MyTaxi four times and not once was I able to actually get a taxi. Either it told me there were none available or the driver accepted the call and then cancelled it. Never had any trouble with Hailo.

cbreeze

MyTaxi not as clear as Hailo was. Its quite slow at coming back to you to let you know there are no taxis available, plus as other posters say, drivers cancel without explaining to you why????? Complain to the Taxi Regulator!

Mr.Frame

cbreeze wrote: »

MyTaxi not as clear as Hailo was. Its quite slow at coming back to you to let you know there are no taxis available, plus as other posters say, drivers cancel without explaining to you why????? Complain to the Taxi Regulator!

So what would your complaint be to the Taxi Regulator and what "rule" was broken?

JamesReeves

I've had a number of issue with mytaxi - service isn't great, fare accepted one time and driver called me and said he was on the way but he was driving the opposite direction and one driver overcharged me and when I complained I was told a note would be put on his account.

A friend complained one driver for aggressive behaviour ( beeping at other cars, shouting out the window in a foreign language, going through red lights) and similarly they were told a note would be put on the drivers account - the customer service leaves a lot to be desired.

5rtytry56

Mr.Frame wrote: »

Cars not arriving, or cars saying they are on their way and at last minute they "disappear", problems with payment the list goes on.

Had a bad experience 2 months ago with mytaxi.
Ordered taxi to collect infirm family member from a chemist and myself.
Taxi arranged from mytaxi "dissapoeared".
Chemist allowed family member to stay on in the shop after official closing time to arrange alternative transport.
Journey showed up as "completed" on mytaxi app for some reason.

JamesReeves

5rtytry56 wrote: »

Had a bad experience 2 months ago with mytaxi.
Ordered taxi to collect infirm family member from a chemist and myself.
Taxi arranged from mytaxi "dissapoeared".
Chemist allowed family member to stay on in the shop after official closing time to arrange alternative transport.
Journey showed up as "completed" on mytaxi app for some reason.

it's horrible to be left stranded in general by a taxi but when you have an infirm family member it's even worse. thankfully the chemist allowed you guys to stay there. There are some truly nice people out there. Did you ever contact them? and if so what did they say?

5rtytry56

JamesReeves wrote: »

Did you ever contact them? and if so what did they say?

No: I made a complaint to the taxi regulator about a separate unrelated incident where taxi driver did'nt wait for me, after I had phoned the dispatch in that building where that taxi company had the account in that establishment.
The regulator simply said I contact the taxi company in question to deal with the complaint.

No I didn't.

JamesReeves

5rtytry56 wrote: »

The regulator simply said I contact the taxi company in question to deal with the complaint.

classic case of not our problem and we dont want to deal with it. I'd be livid!

magicbastarder

generally speaking, a regulator will ask you to attempt to resolve the issue directly with the company first, and only come to them if you do not get a satisfactory outcome.

Mr.Frame

JamesReeves wrote: »

classic case of not our problem and we dont want to deal with it. I'd be livid!

But its not a taxi regulator problem , it is a taxi company/passenger problem,

Chuchote

JamesReeves wrote: »

A friend complained one driver for aggressive behaviour ( beeping at other cars, shouting out the window in a foreign language

Would it be ok if they were shouting in English or Irish?

JamesReeves

Chuchote wrote: »

Would it be ok if they were shouting in English or Irish?

No it wouldn't!!

Would you like to be in a taxi with the driver constantly beeping at other cars, going through red lights and shouting out the window (regardless of what language)?

Hence why my friend reported them. She said she got no satisfaction from mytaxi they would just put a note on his account and if a similar report came in they would then action it.

howiya

I use mytaxi most days. Find it very reliable and it's the handiest way of dealing with receipts. No paper, straight to your email address.

A lot of drivers seem to have a gripe with them though. Don't know how often I've heard them moan about the 12%. I get the impression some are angling for me to respond with a "sure why don't we cut out the middleman" but they never suggest it themselves.

bk

howiya wrote: »

A lot of drivers seem to have a gripe with them though. Don't know how often I've heard them moan about the 12%. I get the impression some are angling for me to respond with a "sure why don't we cut out the middleman" but they never suggest it themselves.

They are angling for a tip to make up for one of their business costs.

Chuchote

JamesReeves wrote: »

No it wouldn't!!

Would you like to be in a taxi with the driver constantly beeping at other cars, going through red lights and shouting out the window (regardless of what language)?

Hence why my friend reported them. She said she got no satisfaction from mytaxi they would just put a note on his account and if a similar report came in they would then action it.

I'm mostly on the outside and it's mostly me they're shrieking at. It's like going through a playground of five-year-olds! When did taxi drivers get so childish? And not just their behaviour, their driving - many times I've seen them hang a fast wide U-turn on Dame Street and other busy streets. And don't even start on parking in bus lanes and bike lanes, which holds up traffic and makes the road dangerous for everyone including their passengers.

gizmo81

If i book the taxi is always 10+ mins early. Same for housemate. He booked this morning and it arrived 13 mins before the booked time.

Chuchote

gizmo81 wrote: »

If i book the taxi is always 10+ mins early. Same for housemate. He booked this morning and it arrived 13 mins before the booked time.

But presumably didn't start the meter till the passenger got in?

Mr.Frame

bk wrote: »

They are angling for a tip to make up for one of their business costs.

Really ? You know this for sure or are you making unfounded assumptions.

Mr.Frame

Chuchote wrote: »

But presumably didn't start the meter till the passenger got in?

the meter goes on at the time of booking regardless if the passenger is in the car.
If the job was booked for 7am it goes on at 7am if passenger doesnt arrive in car til 7.05 am thats the passengers tough luck

bk

Mr.Frame wrote: »

Really ? You know this for sure or are you making unfounded assumptions.

Every single driver, of course not, I can't read minds, but the ones who whine about myaxi/uber like this, yup. We've had plenty of conversations down through the years with taxi drivers whining about the 12% fee that mytaxi/uber take. It was a pretty hot topic when they first arrived on the scene.

Mr.Frame

howiya wrote: »

I use mytaxi most days. Find it very reliable and it's the handiest way of dealing with receipts. No paper, straight to your email address.

A lot of drivers seem to have a gripe with them though. Don't know how often I've heard them moan about the 12%. I get the impression some are angling for me to respond with a "sure why don't we cut out the middleman" but they never suggest it themselves.

Mytaxi take 12.5% plus the driver is obliged not to charge the 2 euro pick up charge, so they do take a hit.
A lot of mytaxi drivers are leaving mytaxi because of this and for the fact that the app is terrible compared to the Hailo app.

Mr.Frame

bk wrote: »

Every single driver, of course not, I can't read minds,

Exactly.

bk

Mr.Frame wrote: »

Mytaxi take 12.5% plus the driver is obliged not to charge the 2 euro pick up charge, so they do take a hit.
A lot of mytaxi drivers are leaving mytaxi because of this and for the fact that the app is terrible compared to the Hailo app.

The 2 euro booking fee isn't justified under a service like mytaxi/uber. IMO it should be scrapped completely and the price fairly integrated into the overall fare.

This fare made sense in the past when a taxi might be sent from the other side of the city and have to wait round for 30 minutes. In this age of GPS dispatched taxis it simply makes zero sense.

As for the 12.5% fee, so what? Isn't it just a cost of doing business, no different to paying for fuel, insurance, car, etc.

12.5% seems pretty fair for all that is involved in the technology on their side.

And the apps are much cheaper and more fare then the whole old radio company set up of having to pay €150 per week, with zero guarantee of work and even when you were off on holidays. At least with mytaxi/uber you only pay for the jobs that they bring you.

Honestly I've never understood this whining about mytaxi/uber. No one is forcing you to use it and it is brilliant from your customers perspective.

My use of taxi's has gone way up since hailo launched, due to just how easy it was to use. If you don't want our business, then fine, I'm sure their are plenty of other drivers willing and happy to take extra work. I'm certainly not going back to crappy radio companies, frankly I'd rather walk!

Mr.Frame

bk wrote: »

The 2 euro booking fee isn't justified under a service like mytaxi/uber. IMO it should be scrapped completely and the price fairly integrated into the overall fare.

bk wrote: »

This fare made sense in the past when a taxi might be sent from the other side of the city and have to wait round for 30 minutes. In this age of GPS dispatched taxis it simply makes zero sense.

No taxi would ever be sent from one side of the city to the other side and wait for 30 mins.Most radio companys are local or the driver would be in the area at the time of booking.

bk wrote: »

And the apps are much cheaper and more fare then the whole old radio company set up of having to pay €150 per week, with zero guarantee of work and even when you were off on holidays. At least with mytaxi/uber you only pay for the jobs that they bring you.

What radio companys are charging 150 euro a week ??? No radio company charge a driver when he/shes away on holidays.
As far as i am aware companys give X amount of free weeks when a driver is on holidays.

bk wrote: »

Honestly I've never understood this whining about mytaxi/uber. No one is forcing you to use it and it is brilliant from your customers perspective.

I agree. I dont know why drivers use it.

bk wrote: »

My use of taxi's has gone way up since hailo launched, due to just how easy it was to use. If you don't want our business, then fine, I'm sure their are plenty of other drivers willing and happy to take extra work. I'm certainly not going back to crappy radio companies, frankly I'd rather walk!

Alas, mytaxi doesnt seem to be as good as Hailo was, hence this thread.
Yes maybe you should walk.

bk

Mr.Frame wrote: »

No taxi would ever be sent from one side of the city to the other side and wait for 30 mins.Most radio companys are local or the driver would be in the area at the time of booking.

I've absolutely had that happen multiple times with radio companies back before the apps. I know radio companies now operate GPS, but not all companies have large fleets, so had to send drivers long distances for jobs.

Mr.Frame wrote: »

What radio companys are charging 150 euro a week ??? No radio company charge a driver when he/shes away on holidays.
As far as i am aware companys give X amount of free weeks when a driver is on holidays.

That was completely the norm back when the radio companies were dominant, before hailo,etc. took off and added a lot of competition to them and they had to ease off ass they were losing so many drivers to hailo.

Mr.Frame wrote: »

I agree. I dont know why drivers use it.

Sigh, because it brings them a lot of extra work that they wouldn't otherwise get.

It is also a lot safer then picking up some random off the street.

Sure it is great when someone waves you down on the street, then you get to keep an extra 12.5%.

But there has allows been a lot of radio type work, and you never got all of that fare, you always had to pay some sort of intermediary to connect you to that business. In the past that was radio companies, today it is apps.

The 12.5% is just a cost of doing business. All business have costs like that. Acquiring new customers is always one of the highest costs for any business. 12.5% is really actually quiet cheap for a guaranteed job.

Mr.Frame

bk wrote: »

I've absolutely had that happen multiple times with radio companies back before the apps. I know radio companies now operate GPS, but not all companies have large fleets, so had to send drivers long distances for jobs.

No radio company would send a car from Clontarf to lets say Firhouse for a job.
A driver who is based in clontarf might be in the Firhouse area at the time of a booking and therefore would get that job.
Taxi companys from either side of the city use to co operate with each other, ie if one is based on southside and the passenger is going to Northside ("clontarf") they would often call a Clontarf based taxi company to see if any of their drivers was in the area and it would take him or her back across.

bk wrote: »

That was completely the norm back when the radio companies were dominant, before hailo,etc. took off and added a lot of competition to them and they had to ease off ass they were losing so many drivers to hailo.

Really? So which particular company charged 150 euro a week?
Companys didnt lose drivers to Hailo, many did both!

bk wrote: »

Sigh, because it brings them a lot of extra work that they wouldn't otherwise get.

Sigh, you didnt read my comment properly, I agreed. Why would drivers stay wit mytaxi if they are complaining about the 12.5%

bk wrote: »

But there has allows been a lot of radio type work, and you never got all of that fare, you always had to pay some sort of intermediary to connect you to that business. In the past that was radio companies, today it is apps.

The 2euro pick up charge helps.
Btw Radio companys havnt gone away you know!

bk wrote: »

The 12.5% is just a cost of doing business. All business have costs like that. Acquiring new customers is always one of the highest costs for any business. 12.5% is really actually quiet cheap for a guaranteed job.

Taxi driving is a business as well and drivers have costs.
From drivers Ive spoken to the 12.5% is not worth it,since a lot of their fares are less than a tenner , average fare 6-8 euro.
Whereas when Hailo first started the nearest driver got the job, that doesnt seem to be the case anymore with mytaxi.

bk

Mr.Frame wrote: »

No radio company would send a car from Clontarf to lets say Firhouse for a job.
A driver who is based in clontarf might be in the Firhouse area at the time of a booking and therefore would get that job.
Taxi companys from either side of the city use to co operate with each other, ie if one is based on southside and the passenger is going to Northside ("clontarf") they would often call a Clontarf based taxi company to see if any of their drivers was in the area and it would take him or her back across.

Again I had it happen to me multiple times, from one side of the river to the other.

I know it isn't supposed to happen, but it did.

Mr.Frame wrote: »

Companys didnt lose drivers to Hailo, many did both!

Of course they lost drivers and lost lots of business too!

Some drivers went from just radio to radio+halio/uber

Some drivers ended up dropping the radio and keeing hailo/uber

Some drivers who only ever did street work, started doing hailo/uber

This last category is why there will always be lots of drivers for mytaxi/hailo. For street only drivers it is a no brainer. Of course continue to pick people up off the street, but at quiet times, it makes sense to switch on mytaxi/uber and pick up those jobs too for extra money.

Mr.Frame wrote: »

Btw Radio companys havnt gone away you know!

I know, they continue to hold on in their with exclusive contracts with big companies, hotels, hospital work, etc.

But they have lost lots of the general consumer radio business.

And yes I know NRC has their own app and Lynk, etc.

Mr.Frame wrote: »

Sigh, you didnt read my comment properly, I agreed. Why would drivers stay wit mytaxi if they are complaining about the 12.5%

Because they love to whine about every cost! But when they stop using it for a few days, they see their income drop significantly and they go right back to using it. Doesn't stop them from continue to whine about it.

I do wonder if it is a ploy to get other drivers to drop mytaxi/etc. so that there is more work for them. "Nah mate, it is rubbish, I earn just €6 on it!"

Mr.Frame wrote: »

Taxi driving is a business as well and drivers have costs.
From drivers Ive spoken to the 12.5% is not worth it,since a lot of their fares are less than a tenner , average fare 6-8 euro.

I don't see why an app job would be any cheaper on average then a street job.

In my case it will normally be €12 to 14 or their about. More when heading to the airport.

Plus with Uber you get a lot of high tipping Americans.

Mr.Frame wrote: »

Whereas when Hailo first started the nearest driver got the job, that doesnt seem to be the case anymore with mytaxi.

That is a valid complaint.

I believe though that this started with Hailo, before MyTaxi took off. Hailo made some drivers premium and gives them first dibs on jobs, even if they are a bit further away.

The reason for making some drivers premium, was as a way to reward drivers who took lots of Hailo jobs and worked Hailo even at busy times.

Some drivers were only using Hailo at off peak times and cancelling jobs if someone waved them down on the way to the job.

Only fair for Hailo to reward the most loyal drivers. Though it might have not been implemented in the best way.

I would have done it definitely. Perhaps continue to always send the closest driver, but cut the booking fee of premium drivers to 6% or something like that.

Mr.Frame

bk wrote: »

Again I had it happen to me multiple times, from one side of the river to the other.

I know it isn't supposed to happen, but it did..

Perhaps you need to re read my post about cars going across the city.
I never said "it isnt suppose to happen".

bk wrote: »

Of course they lost drivers and lost lots of business too!

Some drivers went from just radio to radio+halio/uber

Some drivers ended up dropping the radio and keeing hailo/uber

Some drivers who only ever did street work, started doing hailo/uber

This last category is why there will always be lots of drivers for mytaxi/hailo. For street only drivers it is a no brainer. Of course continue to pick people up off the street, but at quiet times, it makes sense to switch on mytaxi/uber and pick up those jobs too for extra money.

re read my initial comment .
Also, you failed to mentioned which company charged 150euro a week, just curious.

bk wrote: »

I know, they continue to hold on in their with exclusive contracts with big companies, hotels, hospital work, etc.

But they have lost lots of the general consumer radio business.

Whats wrong with a taxi company having contracts,It looks as if you are begrudging them having a business.

And yes I know NRC has their own app and Lynk, etc.

bk wrote: »

Because they love to whine about every cost! But when they stop using it for a few days, they see their income drop significantly and they go right back to using it. Doesn't stop them from continue to whine about it.

That would be "every" taxi driver whining then ? or "some"??

bk wrote: »

I do wonder if it is a ploy to get other drivers to drop mytaxi/etc. so that there is more work for them. "Nah mate, it is rubbish, I earn just €6 on it!"

Oh for goodness sake, I mean really ? Are you full of conspiracy theories and think everything is a ploy??
With respect mate,you need to think again.



I don't see why an app job would be any cheaper on average then a street job.

In my case it will normally be €12 to 14 or their about. More when heading to the airport.

bk wrote: »

Plus with Uber you get a lot of high tipping Americans.

Really ? A lot of "high tipping americans"? If you ask any driver he/she will tell you that its a myth that americans tip well. In fact many many dont tip at all.
Maybe it's a ploy? who knows.

bk wrote: »

That is a valid complaint.

I believe though that this started with Hailo, before MyTaxi took off. Hailo made some drivers premium and gives them first dibs on jobs, even if they are a bit further away.

The reason for making some drivers premium, was as a way to reward drivers who took lots of Hailo jobs and worked Hailo even at busy times.

Some drivers were only using Hailo at off peak times and cancelling jobs if someone waved them down on the way to the job.

Only fair for Hailo to reward the most loyal drivers. Though it might have not been implemented in the best way.

I would have done it definitely. Perhaps continue to always send the closest driver, but cut the booking fee of premium drivers to 6% or something like that.

Yes it is a valid complaint and yes it did start with Hailo.
The closest driver to the job is imo better for the customer unlike its present situation.

bk

Mr.Frame wrote: »

Also, you failed to mentioned which company charged 150euro a week, just curious.

I was going to link you to it on that other forum, but it seems to have been hacked and is gone now! I honestly have forgotten which company it was, but the lads over their were complaining about it a lot a few years ago.

Certainly 100 to 120 is more the norm, would you not agree?

This article seems to suggest €5000 a year:
http://progcity.maynoothuniversity.ie/2014/06/hailo-uber-and-ireland/

That is €96 per week.

BTW At that rate, the work you'd get from a radio company would have to be €40,000 to give you the same benefit as MyTaxi.

40000 × 12.5% = 5,000

So honestly I can't see why someone would complain about mytaxi, but then turn around and pay for a radio, it is a much worse deal them mytaxi.

Mr.Frame wrote: »

Whats wrong with a taxi company having contracts,It looks as if you are begrudging them having a business.

No, not at all!

Just explaining how they are surving, despite apps being much nicer from the customers perspective. Though times look rough for them:

http://www.irishexaminer.com/business/countrys-largest-taxi-firm-makes-111k-loss-last-year-257709.html

Mr.Frame wrote: »

Oh for goodness sake, I mean really ? Are you full of conspiracy theories and think everything is a ploy??
With respect mate,you need to think again.

Haha, really it was a joke, should have put a at the end.

Mr.Frame wrote: »

Really ? A lot of "high tipping americans"? If you ask any driver he/she will tell you that its a myth that americans tip well. In fact many many dont tip at all.
Maybe it's a ploy? who knows.

They definitely tip in the US, at least 20% in a taxi, I've spent plenty of time there and have friends living their.

Perhaps they have read up about Ireland before coming and have heard that people here don't generally tip. Though I have to say, having spoken to some of the guys who use Uber, they seemed very happy with it and mentioned it getting them some nice work.

Mr.Frame wrote: »

Yes it is a valid complaint and yes it did start with Hailo.
The closest driver to the job is imo better for the customer unlike its present situation.

Yes, I agree completely. But I also do think they needed to do something to encourage drivers to use the service more, it was a hamfisted approach.

blackwhite

Mr.Frame wrote: »

So what would your complaint be to the Taxi Regulator and what "rule" was broken?

We've had booked cars disappear twice on MyTaxi. Both on the road outside our estate.
Last time it happened I rang the driver using the OHs phone (so he wouldn't know it was the fare he'd just cancelled). Caught him on the hop and he let slip he had just taken a fare.

Under Section 64 of the 2013 Taxi Regulation Act "matters relating to the hiring and booking" of a SPSV are one of the grounds that complaints can be made to the regulator under - and it's pretty obvious that this falls under that.

Strangely enough - not everyone believes that taxi drivers should be allowed to treat the general public like dirt without consequence.

Mr.Frame

bk wrote: »

I was going to link you to it on that other forum, but it seems to have been hacked and is gone now! I honestly have forgotten which company it was, but the lads over their were complaining about it a lot a few years ago.

No taxi company charges 150euro a week.
If by the way you are taking your "information" from that now defunct webpage,I would advise you take anything you read on it with a pinch of salt.

bk wrote: »

Haha, really it was a joke, should have put a at the end.

Yes, you should have put a at the end !!

bk wrote: »

They definitely tip in the US, at least 20% in a taxi, I've spent plenty of time there and have friends living their.

This is Ireland we are talking about, not america.

bk wrote: »

Yes, I agree completely. But I also do think they needed to do something to encourage drivers to use the service more, it was a hamfisted approach.

It is /was a bad move.At present they seem to be all over the place and cannot cope.
Numerous complaints from drivers/ customers. Take a look at their Twitter feed
it's full of complaints as is their FB page.
However a lot of the time they seem to be more interested in getting customers to "spot a mytaxi" car and post it on their account.
Priorities indeed!!!

Mr.Frame

blackwhite wrote: »

We've had booked cars disappear twice on MyTaxi. Both on the road outside our estate.
Last time it happened I rang the driver using the OHs phone (so he wouldn't know it was the fare he'd just cancelled). Caught him on the hop and he let slip he had just taken a fare.

Under Section 64 of the 2013 Taxi Regulation Act "matters relating to the hiring and booking" of a SPSV are one of the grounds that complaints can be made to the regulator under - and it's pretty obvious that this falls under that.

Strangely enough - not everyone believes that taxi drivers should be allowed to treat the general public like dirt without consequence.

No one is denying that leaving a customer stranded is not right.
However there is a problem with the app. Drivers approaching the customers place , only for the job to disappear and then few minutes later it appears again.

So under the "Act" , what law/regulation was broken.
It's a company V driver V customer problem not a taxi regulator problem.

blackwhite

Mr.Frame wrote: »

No one is denying that leaving a customer stranded is not right.
However there is a problem with the app. Drivers approaching the customers place , only for the job to disappear and then few minutes later it appears again.

So under the "Act" , what law/regulation was broken.
It's a company V driver V customer problem not a taxi regulator problem.

But yet - taxi drivers seem to think there should never be any consequences any time they do anything that "is not right."

The Act allows complaints to be made around booking issues - which this clearly falls under. After that it's up to the Regulator to decide if there's a sanction for the driver.

Drivers seem to think that customers owe them a living, and should just fork over their cash without complaint, regardless of whether there are problems with customer service, cleanliness of the car, or anything else.

Mr.Frame

blackwhite wrote: »

But yet - taxi drivers seem to think there should never be any consequences any time they do anything that "is not right."

Do they?

blackwhite wrote: »

The Act allows complaints to be made around booking issues - which this clearly falls under. After that it's up to the Regulator to decide if there's a sanction for the driver.

Wonder what the issue would be and how would it stand up ?

blackwhite wrote: »

Drivers seem to think that customers owe them a living, and should just fork over their cash without complaint, regardless of whether there are problems with customer service, cleanliness of the car, or anything else.

Do they ?

100gSoma

I actually cannot believe how bad this service is now. I had a confirmed prebooking for 8 am today. Important interview in town. 2 minutes to 8am I get a notification. No taxis currently available.
And that's it. I'm screwed.
Any other options.

Hollister11

100gSoma wrote: »

I actually cannot believe how bad this service is now. I had a confirmed prebooking for 8 am today. Important interview in town. 2 minutes to 8am I get a notification. No taxis currently available.
And that's it. I'm screwed.
Any other options.

I hope you got there OK?

markad1

I had a taxi prebooked for 14:30 to Dublin Airport and it never turned up. Checked the app 5 mins before and it said drivers were extremely busy. 14:30 sorry we have no taxis....what a shower of wasters!

Mr.Frame

100gSoma wrote: »

I actually cannot believe how bad this service is now. I had a confirmed prebooking for 8 am today. Important interview in town. 2 minutes to 8am I get a notification. No taxis currently available.
And that's it. I'm screwed.
Any other options.

Thats such a poor service.
But given the amount of taxis there are in Dublin now anyway,I would advise that you simply walk to your nearest main road and falg one down

Mr.Frame

markad1 wrote: »

I had a taxi prebooked for 14:30 to Dublin Airport and it never turned up. Checked the app 5 mins before and it said drivers were extremely busy. 14:30 sorry we have no taxis....what a shower of wasters!

Hope you made your feelings known to them .
Have a look at their Twitter feed its full of complaints about cars not turning up or the app is not working ect

100gSoma

Thanks for your comments. Made it there ok. Thankfully. Not a great start to the day though, but at least I now know not to rely on a "confirmed booking". I sent them an email about my experience but I doubt they'll say anything other than "we are continually improving our service...."
I'll look at alternatives next time.

AngryLips

Is Lynk any better?