Nightmare with 2010 VW Golf

Gam

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]I just wanted to share this issue on the forum in case someone has an idea on how to proceed...[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]We bought [/font][font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]a 2010 VW Golf 1.6 TDI [/font][font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]in 2011 from a VW garage and since then we had a series of teething problems.[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]The car has always been looked after and serviced in VW garages; despite this we incurred in significant expenses to replace parts beyond reasonable wear and tear.[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]Only in the last 12 months we had to replace:[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Clutch[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Timing belt[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Front suspension brackets[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Flywheel[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Oil pump[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Water pump[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- 4 injectors[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]for a total cost over €5000. The car is probably worth 8-10k.[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]In addition, when trying to trade the car in, we are told that the value has further depreciated due to the still unsolved problem with the emissions of this engine model.[/font]
[font=wf_segoe-ui_normal, Segoe UI, Segoe WP, Tahoma, Arial, sans-serif]We got in contact with VW Ireland and basically they said that as this was outside warranty, it was not their problem.[/font]

[font=wf_segoe-ui_normal, Segoe UI, Segoe WP, Tahoma, Arial, sans-serif]What can we do now? Is there some sort of customer right protection we can avail of? We don't really want to go through a solicitor yet...[/font]

[font=wf_segoe-ui_normal, Segoe UI, Segoe WP, Tahoma, Arial, sans-serif]Thanks[/font]

ba_barabus

Mileage/service history evidence/ purchase price/with or without trade in (give details of what it was if there was one)/what mileage has been covered since purchased/petrol/diesel/engine size

Answer the above please

Gam

1.6 TDI
Bought cash in 2011 with 40000 Km now 180'000.
Fully serviced every 30000 km in VW garages

bazz26

Most of that stuff you listed would be classed as consumables that have a certain lifespan. There is 180k km on the car and these things need to be replaced.

As for trade-in problems, sounds like a dealer trying to be knock down the value of your car or they don't want a high mileage car and using the VW diesel gate fiasco as a reason for it.

anewme

Are you trading in against a VW or a different marque?

Gam

I can't afford, an I don't want another VW.

Regarding the "consumables" I can understand that some of them may be part of normal wear, but even the garages said things like clutch, injectors and pumps were "unusual". We always used that car normally and treated it well.
Either we are particularly unlucky with that specific car or the original dealer we bought it from did not check it. 
Either way we should not all our problem.

CIP4

Water pump should have been done with the timing belt. Clutch and dmf fail on most modern diesel by that mileage basically a consumable at this stage and not unusual. The service interval on that golf is 15k km so if you only serviced it every 30k km that wouldn't of done the oil pump any favours but you are right that's not a coming failure item on that engine afaik. Four injectors to fail that would be unusual bad diesel could contribute to premature failure I can't see why all 4 would fail otherwise sure you could get one faulty one but four.

As for the emissions causing lower value that's a load of crap just that dealer trying to get a few bob off the car my parents are looking at trading their Octavia with that engine and are getting good trade in values emissions issue has never been mentioned.

Rackstar

Gam wrote: »

I can't afford, an I don't want another VW.

Regarding the "consumables" I can understand that some of them may be part of normal wear, but even the garages said things like clutch, injectors and pumps were "unusual". We always used that car normally and treated it well.
Either we are particularly unlucky with that specific car or the original dealer we bought it from did not check it. 
Either way we should not all our problem.

The car is 6 years old and has done 4 and a half laps of the earth. Motoring is expensive and what you are experiencing isn't out of the ordinary.

pa990

You've had the car 6yrs.

Can't see you getting any satisfaction.

Gam

The service interval with Long-life oil is 30k
Guys, so you are basically saying that 6k of repairs for a car that is worth 10k is normal?? Please...

ba_barabus

Gam wrote: »

1.6 TDI
Bought cash in 2011 with 40000 Km now 180'000.
Fully serviced every 30000 km in VW garages

Import or Irish car? Is there verifiable service history from new?

Gam

Rackstar wrote: »

Gam wrote: »

I can't afford, an I don't want another VW.

Regarding the "consumables" I can understand that some of them may be part of normal wear, but even the garages said things like clutch, injectors and pumps were "unusual". We always used that car normally and treated it well.
Either we are particularly unlucky with that specific car or the original dealer we bought it from did not check it. 
Either way we should not all our problem.

The car is 6 years old and has done 4 and a half laps of the earth. Motoring is expensive and what you are experiencing isn't out of the ordinary.

"4 and a half laps of the earth" what the hell does it mean?! 30000km/year for a diesel engine are absolutely acceptable.

Gam

ba_barabus wrote: »

Gam wrote: »

1.6 TDI
Bought cash in 2011 with 40000 Km now 180'000.
Fully serviced every 30000 km in VW garages

Import or Irish car? Is there verifiable service history from new?

Irish car not imported, bought from VW dealer. Service history documented in the service log.

ba_barabus

Gam wrote: »

Irish car not imported, bought from VW dealer. Service history documented in the service log.

Dealership in Galway by any chance? Do you always fill up with branded fuel? Drive mostly primary/secondary roads or motorway?

Gam

My guess is that the car was an ex-fleet and was hammered in its first year. Probably they even used cleaned diesel.
Impossible to prove it now.

Gam

ba_barabus wrote: »

Gam wrote: »

Irish car not imported, bought from VW dealer. Service history documented in the service log.

Dealership in Galway by any chance? Do you always fill up with branded fuel? Drive mostly primary/secondary roads or motorway?

No, no and no.
Mainly motorway, bought in Kildare, serviced in Dublin.
I know what you are trying to say, but I can guarantee that I have a decent knowledge in cars and engines and I wouldn't be here complaining if I though I had somehow caused all of this.

ba_barabus

To be honest given the info, the issues and the answers I'd say your car is just 6 years old and has covered a bit of mileage. Nothing but tlc required as would be expected.

Gam

ba_barabus wrote: »

To be honest given the info, the issues and the answers I'd say your car is just 6 years old and has covered a bit of mileage. Nothing but tlc required as would be expected.

So 6k of repairs on a well looked after car that is worth less than 10k are normal?

ba_barabus

Gam wrote: »

So 6k of repairs on a well looked after car that is worth less than 10k are normal?

Yep. It's the cost of parts and labour. Even a car worth 1k could need 6k spent on it. Did you use a main dealer for the work?

If all the work has been done right using quality parts then it's a fair investment and hopefully you'll get a nice bit of usage out if it all.

Gam

ba_barabus wrote: »

Gam wrote: »

So 6k of repairs on a well looked after car that is worth less than 10k are normal?

Yep. It's the cost of parts and labour. Even a car worth 1k could need 6k spent on it. Did you use a main dealer for the work?

If all the work has been done right using quality parts then it's a fair investment and hopefully you'll get a nice bit of usage out if it all.

Yes always VW. 
I had a number of cars before this, same mileage, same use, same service, but never had these issues. Including another Golf. It's not an investment anymore, it's freaking falling apart and my feel is that there is something else coming soon.
I also forgot to mention that I have to refill the aircon gas every year. Never ever have done anything like this before, and I drove cars in countries where I was using the AC way more often.

rex-x

Whats happened here is you have used the most expensive possible service to repair the car. The clutch, flywheel, timing belt and waterpump are all normal items and would cost no more than 1-1.2k in in good indie garage. The injectors likely didn't all need replacing but because it was a vw garage they decided to do them all as its 'by the book'. The oil pump and suspension failures are not unusual in a vw, especially with that mileage.

You could have saved a good 4k or so by not going through vw for the work but even at the price you paid its only 1000 a year, which isnt outrageous money.

And for the record, using the AC is much better than not using it, if its not used regularly the gas will leak out much more quickly

kay 9

Thankfully the Japanese exist. Cousin of mine had horrible grief and expense with numerous golfs. You're not alone. Get rid of trouble is my motto, you've enough of time and hard earned money spent on it and life's too short for stressing over such a pos.

Special Circumstances

Gam wrote: »

2010 VW Golf 1.6 TDI , 180k kms.
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]The car has always been looked after and serviced in VW garages; despite this we incurred in significant expenses to replace parts beyond reasonable wear and tear.[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]Only in the last 12 months we had to replace:[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Clutch[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Flywheel[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Timing belt[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Water pump[/font]

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Front suspension brackets[/font]

Seems fairly standard for a diesel car on irish roads. Seems like reasonable wear and tear to me!

Gam wrote: »

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- 4 injectors[/font]
[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]- Oil pump[/font]

Not exactly standard for diesel cars in general but... This is a VW.
EGR valve to fail in 3,2,1..?

Gam wrote: »

[font=wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif]In addition, when trying to trade the car in, we are told that the value has further depreciated due to the still unsolved problem with the emissions of this engine model.[/font]

[font=wf_segoe-ui_normal, Segoe UI, Segoe WP, Tahoma, Arial, sans-serif]Thanks[/font]

VWs ability to supply and fit the magic plastic "flow transformers" is laughable and it may have put some people off them, but there's still plenty demand for these. There are many many posters here who will swear blind that the emissions fiasco has not led to owners being down one single penny and that they are entitled to zero compensation compared to owners in countries with actual emissions regulations/tests.

kyote00

OP, that sounds painful to me.......

As a comparison...

I run two Toyota Avensis (2l d4d). Both bought new in 2010 and 2011. One has ~ 320k kms, the other ~ 180k kms.

Oil, Air, Tyres and brakes pads, brake discs have been the only 'consumables' the cars have needed. Most expensive services was about ~500euro where brakes were needed. Serviced always with Toyota. Both cars have timing chains.

Currently trading the 2010 avensis for a 162 - getting reasonable trade-in

Its been a hassle free and pain free motoring for the last 6 years

The_Honeybadger

OP you were unlucky with the oil pump and injectors, and maybe the front suspension brackets. Everything else you listed is wear and tear that comes with a modern diesel.

I'd hold on to the car as long as possible now because none of these issues should arise again for a long time. As the car is out of warranty I would find a good independent mechanic to do your servicing and maintenance from now on. I'm not a mechanic, but €5k for the repairs you listed sounds expensive (does this include all servicing / tyres etc?). You probably could have shaved 2-3k off this by shopping around.

Johngoose

I have never spent anything like you have on any car.These expenses do sound crazy.If I were you I would sell it.If a car is faulty like that it will break your heart.It is possible that the VW main dealers screwed you with high charges and too many replacements,as on poster suggested.I would also recommend a Toyota,boring enough cars in appearance but they are bulletproof.

ba_barabus

Johngoose wrote: »

It is possible that the VW main dealers screwed you with high charges and too many replacements

Or as other people call it, doing the work that needed to be done. You'll pay a premium at times using a main dealer but I would hardly say they're screwing him here.

punisher5112

1st thing op cut at least 5k off the 30k service interval and use Indy as they can stamp the book also and even when car is under warranty that is sufficient.

I would keep the car you were unlucky with the injectors but suggest changing the fuel filter regular enough to try keep good fuel running through.

Dmf or clutch is about right and honestly more life then a Mondeo where they would fail at 100k. I've a Octavia and there is 250k on it running original clutch and flywheel but it is starting to fail since 200k but still going. All the car is original bar normal servicing including all suspension parts and exhaust etc. Brake discs changed once and pads few different occasions.

Jimmy Garlic

Oil changed every 30k! I wouldn't like to be the next owner.

Toyotafanboi

Jimmy Garlic wrote: »

Oil changed every 30k! I wouldn't like to be the next owner.

That's the recommended service interval for those cars when using long life oil.They are more than capable of it.

Let's be realistic too, long life service intervals didn't make the clutch go, it didn't make the bushes fail, it didn't damage the injectors and it surely didn't make the timing belt come due for renewal.

Tbh if I bought a Golf almost brand new (€30k ish), drove it for 6 years/ 180k and in that time, all it needed outside of wear and tear was a set of injectors, I would consider myself doing well.

It's part of the cost of ownership that the owner needs to weigh up. After x amount of time, the car will need x anount of maintenance. If I don't want to pump €5k into a €10k car, I get out of that car. You can't expect a car to go to infinity maintenance free.

If anything, at this point OP, I would sit back and bask in the fact that you still have a somewhat modern Golf, that you've owned since new, that has a full service history and you know it inside out. It has a new clutch and flywheel, new timing kit and every inch of it has been done by VW. It'l probably now do another 180k with ease.

Has your EGR ever failed?

bazz26

OP, outside of the failing oil pump and injectors, I think your biggest problem was that you got the consumable work done at a main dealer for which you paid main dealer prices and labour. A good independant garage would have saved you a good bit of money on all that work.

Dord

bazz26 wrote: »

OP, outside of the failing oil pump and injectors, I think your biggest problem was that you got the consumable work done at a main dealer for which you paid main dealer prices and labour. A good independant garage would have saved you a good bit of money on all that work.

This.

Best off to use an indie with a good reputation. Most would rather you're happy with the work done and what you paid as it means you'll tell others.

By the way, these wouldn't be unusual things to have done. My car is 5 years old this year and with that I had a bigger service with more replacements. I had an idea it was coming, so it wasn't really a shock.

Gam

It is probably worth mentioning that except for the timing belt all other parts were replaced because faulty.
Also, today the car broke down again. Not sure why.

But I guess it's all normal for a 6yo car with 180k km, right....?

christy02

VW marque for some reason is deemed ultra reliable German engineering.
Plenty of these kind of stories "sure all diesels have these kind of issues".

I agree with the op if it's been looked after well these items should all be ok after 180k.

I drive a 2006 accord diesel that has often been branded "unreliable" on this forum. However it has 320k km on the clock and still on original clutch, flywheel and turbo. No issues apart from consumables.

Serviced every 15000km without fail.

Wouldn't be too confident of getting any joy from VW though op. Sell privately Maybe? Plenty of demand for these for some reason.

grogi

Gam wrote: »

My guess is that the car was an ex-fleet and was hammered in its first year. Probably they even used cleaned diesel.
Impossible to prove it now.

Thank you, you have just made the biggest grin on my face today.

Special Circumstances

Gam wrote: »

Also, today the car broke down again. Not sure why.?

Egr

mickdw

Jesus I'd be pissed with those kind of bills on a supposedly cheap to run car.
I've a petrol audi since new in 08 and have 120k miles and I cannot think of anything out of the ordinary that it has needed other than water pump and a couple of sensors.

Galwayguy35

Does seem like it's cost the OP a lot of money, I've a 2004 diesel golf for over 6 years and I've replaced the clutch and gearbox for a total cost of 1600 but it's going like a clock now and I've just hit 230000 miles.

punisher5112

Op find a decent Indy mechanic see how you get on.

Its a lot worse as you have been told over expenses due to the fact you stayed at main dealer for all.

You are right though so much has gone wrong and I'm sure you have gone off vw.

I would suggest getting onto vw Ireland and keep at them also use the dealer also and see if anything can be done. Make sure to point out you have lost all faith in the brand and will be making it well known.

Gam

punisher5112 wrote: »

Op find a decent Indy mechanic see how you get on.

Its a lot worse as you have been told over expenses due to the fact you stayed at main dealer for all.

You are right though so much has gone wrong and I'm sure you have gone off vw.

I would suggest getting onto vw Ireland and keep at them also use the dealer also and see if anything can be done. Make sure to point out you have lost all faith in the brand and will be making it well known.

Done. They don't care. All I got is 10% off the last repair.

Stheno

Gam wrote: »

Done. They don't care. All I got is 10% off the last repair.

Well given that at least half the repairs were for consumables like the belt, water pump and clutch im not surprised

Find a good indy, where are you based?

Toyotafanboi

What happened to the oil pump?

punisher5112

Gam wrote: »

Done. They don't care. All I got is 10% off the last repair.

Get back at them. Even consider asking a solicitor for advice.

Toyotafanboi

What would you be getting a solicitor against VW Ireland for?

punisher5112

Toyotafanboi wrote: »

What would you be getting a solicitor against VW Ireland for?

To fight ones case. Sometimes they are actually of use.

ml100

punisher5112 wrote: »

To fight ones case. Sometimes they are actually of use.

What case? Cars wear out and break down!

Isambard

i can never fathom how anyone would think they have a come back after 5 or 6 years of ownership.

How many dealers would stay in business if customers could come back at them after that time?

punisher5112

ml100 wrote: »

What case? Cars wear out and break down!

True but it does seem to be at the extreme end with op one.

I have had many a car some lemons some not so well looked after but the amount going wrong with that car is a bit much.

Diesels are only suited to big miles and a lot have them when they shouldn't.

anewme

Isambard wrote: »

i can never fathom how anyone would think they have a come back after 5 or 6 years of ownership.

Car is actually going into its 7th year of ownership.

punisher5112

Isambard wrote: »

i can never fathom how anyone would think they have a come back after 5 or 6 years of ownership.

How many dealers would stay in business if customers could come back at them after that time?

Many manufacturer now have 5 years and some even 8.

Damien360

punisher5112 wrote: »

Many manufacturer now have 5 years and some even 8.

Limited to mileage or number of years, whichever comes first