Paid €40 deposit to Hotel -Cannot go now

2forjoy

Gave hotel credit card as deposit for 1 night and now unfortunately unable to go due to circumstances ( funeral )

The hotel are taking €40 and will not agree to anything else . I asked them to move date forward to another weekend but they refuse .

Are they correct in insisting that I lose €40 to them ?

byhookorbycrook

How much notice did you give?

2forjoy

24 hours

Fred Swanson

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2forjoy

Fred Swanson wrote: »

This post has been deleted.

It was a funeral not possible to let them know sooner. Could they not agree to another date

Walter2016

Think of it the other way - imagine after paying a deposit, the hotel calls you and cancels the room with just 24 hours notice?

Deposit forms part of contract. Break the contract, lose the deposit.

Fred Swanson

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Seth Brundle

2forjoy wrote: »

It was a funeral not possible to let them know sooner. Could they not agree to another date

Hotels usually specify that the deposit is refundable unless within 24 hours of check in.
I doubt your hotel is any different.
Should they be out of pocket because you can't make it?

punisher5112

2forjoy wrote: »

It was a funeral not possible to let them know sooner. Could they not agree to another date

They could but that's up to them not you. Lucky not a higher fee.

Very unfortunate obviously but its a business.

2forjoy

Its a business , but must be a struggling one of they need to take €40 and offer nothing in return , without any compromise .

Fred Swanson

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ED E

It wouldnt serve its purpose if they returned it.

athtrasna

2forjoy wrote: »

Its a business , but must be a struggling one of they need to take €40 and offer nothing in return , without any compromise .

A contract is a contract. Breach of contract generally attracts a penalty.

2forjoy

I told them would leave them negative feedback and they said that was okay .

byte

Why would you leave them negative feedback?

2forjoy

byte wrote: »

Why would you leave them negative feedback?

For all the reasons I stated above

davo10

2forjoy wrote: »

I told them would leave them negative feedback and they said that was okay .

Why would you leave them negative feedback? It is not their fault you cannot stay there and given the short notice they may not be able to get someone else to take the room.

Seth Brundle

2forjoy wrote: »

For all the reasons I stated above

You are in the wrong, not them.
You might not see this but everyone else does.
Don't leave the feedback. Just move on and get over it!

byte

2forjoy wrote: »

For all the reasons I stated above

I don't believe those to be good enough reasons to give negative feedback, but carry on.

Wesser

Do you not understand what the meaning of a deposit is? Do you not understand how a deposit works?

Westernyelp

2forjoy wrote:

Its a business , but must be a struggling one of they need to take €40 and offer nothing in return , without any compromise .

It would be struggling if they let people away with what you want

punisher5112

Op you really should consider not putting bad feedback because most will see you are wrong.

Just move on and next time stay home cheaper anyway.

Westernyelp

punisher5112 wrote:

Op you really should consider not putting bad feedback because most will see you are wrong.

It's usually full room price on 24 hours notice. So they are being sound in my eyes

2forjoy

Westernyelp wrote: »

It's usually full room price on 24 hours notice. So they are being sound in my eyes

It was actually 2 people staying in the same room ,so they did get €80 for the room . I lost €40

GerardKeating

2forjoy wrote: »

It was actually 2 people staying in the same room ,so they did get €80 for the room . I lost €40

A Lot of other hotels would have made you pay the entire cost of the first nights stay with such a late cancellation.

Yourself isit

2forjoy wrote: »

For all the reasons I stated above

I think most people would ignore that negative feedback. You don't seem to want to listen to reason here.

2forjoy

If i am outnumbered 10/1 then I must be wrong and all you are right . As a consumer I am entitled to be aggrieved for paying for a service I never received .

I will move on ,but not in this hotel .

the_pen_turner

you did receive your service.
your deposit held your place.
your place was held .

ytpe2r5bxkn0c1

2forjoy wrote: »

I told them would leave them negative feedback and they said that was okay .

That's a deplorable response,; just because YOU couldn't complete the deal. What do you think a deposit is for???

What about bookings turned down because you had the room booked?

rockatansky

2forjoy wrote: »

I told them would leave them negative feedback and they said that was okay .

In other words threatened them in the hope you would scare them into returning your deposit. Rightly enough they didn't play ball.

You need to understand what a deposit is.

Melendez

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the_pen_turner

Melendez wrote: »

In fairness, the hotel should tell him what the cancellation terms were on booking, at a minimum by email receipt. The opening poster did not leave a specific deposit amount (if I am correctly reading the thread) he left a credit card number as security. That could have been for damage to the room, leaving without paying, running up mini bar bills without mentioning etc. The hotel should have explicitly told him the nature of the potential to charge the credit card.

It's probably in the To and C s .
That's not the point.
It is blatantly obvious what a deposit is for and how it works

ShaShaBear

Op you do realise I could ring my local hotel, book every room in it and then just cancel them all last minute due to a funeral if it were that easy to get a deposit back? You may have lost €40, but unless they can get the room filled at a day's notice, they have lost way more than you. And then to threaten them with negative feedback because they treated you like every other customer who cancels last minute? :rolleyes:

2forjoy

2forjoy wrote: »

I told them would leave them negative feedback and they said that was okay .

That was an assholish thing to do. I really hope you have not left negative feedback.

People like you are why I never read one or two star reviews of places, because the majority are written by people like you.

theteal

I'm sorry but are there really people out there who expect to get back their booking deposit on a hotel room with only 24hr notice?

If it was prepaid the OP would get nothing back and rightly so - that room will be empty now and the hotel will be out of pocket through no fault of its own.

Sorry about the funeral OP but if they cancelled for every sob story they heard they'd long be out of business. Your call should have to request a refund and hope for the best not to demand a refund and throw the dummy out.

Im so glad my retail years are behind me....

Melendez

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clogher71

It's changing the issue here, there is a lot of mentions of deposit here and I don't fully understand what a 'deposit' is. My understanding is I can buy a house,place a deposit on it, house 'sale agreed' them after a couple of weeks back out of the deal and by law my deposit is refunded. The same goes for if I walk into a showroom today, order a new car for next year, place a deposit on it, walk back in next month,and say I changed my mind and by law the dealership has to return my deposit...is this the case or have I it totally wrong?
Surely all this underminds the principle of a 'deposit' to reserve an item for you so no one else can buy it and it's a promise you will return to collect it?

elastico

clogher71 wrote: »

It's changing the issue here, there is a lot of mentions of deposit here and I don't fully understand what a 'deposit' is. My understanding is I can buy a house,place a deposit on it, house 'sale agreed' them after a couple of weeks back out of the deal and by law my deposit is refunded. The same goes for if I walk into a showroom today, order a new car for next year, place a deposit on it, walk back in next month,and say I changed my mind and by law the dealership has to return my deposit...is this the case or have I it totally wrong?
Surely all this underminds the principle of a 'deposit' to reserve an item for you so no one else can buy it and it's a promise you will return to collect it?

I doubt that's the case. If 10 people did that then the dealership would be stuck with 10 cars in January that are depreciating rapidly.

Riesen_Meal

2forjoy wrote: »

If i am outnumbered 10/1 then I must be wrong and all you are right . As a consumer I am entitled to be aggrieved for paying for a service I never received .

I will move on ,but not in this hotel .

The entitlement culture in this country is shocking, has the OP ever stayed in a hotel before?

This is the norm, usually a penalty (in some cases a week to 48 hours in) cancelling, definitely standard practice, what makes you exempt?

Dj Stiggie

clogher71 wrote: »

It's changing the issue here, there is a lot of mentions of deposit here and I don't fully understand what a 'deposit' is. My understanding is I can buy a house,place a deposit on it, house 'sale agreed' them after a couple of weeks back out of the deal and by law my deposit is refunded. The same goes for if I walk into a showroom today, order a new car for next year, place a deposit on it, walk back in next month,and say I changed my mind and by law the dealership has to return my deposit...is this the case or have I it totally wrong?
Surely all this underminds the principle of a 'deposit' to reserve an item for you so no one else can buy it and it's a promise you will return to collect it?

Yes, you have a period in which you can change your mind, which would be stated in the contract. With hotels this is usually up to 24 or 48 hours before your stay.

You can't just ring the estate agent the day before you're meant to pick up the keys and say, 'No actually you're grand thanks.'

endofrainbow

2forjoy wrote: »

For all the reasons I stated above

bully boy tactics.

dudara

@elastico - please post with more consideration in future!

dudara

dudara

clogher71 wrote: »

It's changing the issue here, there is a lot of mentions of deposit here and I don't fully understand what a 'deposit' is. My understanding is I can buy a house,place a deposit on it, house 'sale agreed' them after a couple of weeks back out of the deal and by law my deposit is refunded. The same goes for if I walk into a showroom today, order a new car for next year, place a deposit on it, walk back in next month,and say I changed my mind and by law the dealership has to return my deposit...is this the case or have I it totally wrong?
Surely all this underminds the principle of a 'deposit' to reserve an item for you so no one else can buy it and it's a promise you will return to collect it?

Deposits paid on houses are a unique case and have to be refunded.

However all other deposits are governed differently, according to the T&Cs of the contract. In general, you should assume that a deposit is non-refundable, or refundable only if certain criteria are met.

Sleeper12

Read the t&cs
Most hotels let you cancel up to 24 hours before. After that they can charge anything from a few euro to the full amount of the stay. You are lucky it's only 40 euro

Yourself isit

clogher71 wrote: »

It's changing the issue here, there is a lot of mentions of deposit here and I don't fully understand what a 'deposit' is. My understanding is I can buy a house,place a deposit on it, house 'sale agreed' them after a couple of weeks back out of the deal and by law my deposit is refunded. The same goes for if I walk into a showroom today, order a new car for next year, place a deposit on it, walk back in next month,and say I changed my mind and by law the dealership has to return my deposit...is this the case or have I it totally wrong?
Surely all this underminds the principle of a 'deposit' to reserve an item for you so no one else can buy it and it's a promise you will return to collect it?

I don't think your deposit is guaranteed to be refunded in either case.

SteM

Melendez wrote: »

Unlikely to be the case. This is the end of November. Not many hotels will have the opportunity to turn down bookings due to being full at this time of year. Some will but not many.

The hotel is still reliant on someone calling them for a twin room within 24 hours notice. If it's down the country then there's a very good chance they won't fill the room. Its not about them turning down a booking, it's whether they'll get a booking in 24 hours or not.

Sleeper12

2forjoy wrote:

If i am outnumbered 10/1 then I must be wrong and all you are right . As a consumer I am entitled to be aggrieved for paying for a service I never received .

You did get the service. They booked the room for you & held it as promised. You canceled the room, not them.
I've been seeing quite a few threads like this. I'm beginning to think that paying a deposit should be taught in school. I'm generally gobsmacked at the amount of people that don't understand these things

dev100

rockatansky wrote:

In other words threatened them in the hope you would scare them into returning your deposit. Rightly enough they didn't play ball.]You need to understand what a deposit is.

While you are right about a deposit, for me if I was the Op and had explained the circumstances and asked to rebook another time it would be a sore point for the future if they refused . If the OP had booked 20 rooms then it's a different matter

A business person can look at it in a few ways . Get the 40 Euro for nowt or accommodate the op and leave with a satisfied customer who has rebooked and will spend more money and could lead to repeat business because of what good will was done to accommodate the op. He/she will tell family/friends about her experiences with the hotel.

average_runner

2forjoy wrote: »

If i am outnumbered 10/1 then I must be wrong and all you are right . As a consumer I am entitled to be aggrieved for paying for a service I never received .

I will move on ,but not in this hotel .

You got a service, they held a room for you.

Hotels can be flexible sometimes, we booked two nights with kids in a hotel last may, kids got stomach bug on first night, hotel brought toast to the room for free and hotel let us off with second night. In fairness we did go back the following month.

bucketybuck

Since the OP has no problem with frivolous negative feedback, I would like <SNIP>

dudara

@bucketybuck - no personal attacks here please

dudara