The Make Up Fairy new make up brush line.

Hopeful2016 · 18-11-2016 08:44PM

LexieOnRale wrote: »

If you buy online without being able to see the quality of what you're buying, isn't T here a window where you're legally protected if you decide to return them if they're not a single expected?

Yeah she'd be covered by distance selling regulations assuming she's within the timeframe, which is not specific to quality. Covers simple change of mind. Outside of the specific period covered tho I'm not sure them not being as expected would be enough to force a refund, if not as described then yes but I don't see how the product wasn't as described. Maybe CWTH was expecting the bag to be made of genuine leather or covered in gold leaf but her expectations are neither here nor there as long at the product was as described. She complained that the chain was plastic, she probably expected it to be metal, but the only fact that matters is how was it described.

qo2cj1dsne8y4k · 18-11-2016 08:52PM

It was described as luxurious and unless luxurious means it looked like you pulled it out of a lucky bag then it's not really as described

Hopeful2016 · 18-11-2016 09:07PM

LexieOnRale wrote: »

It was described as luxurious and unless luxurious means it looked like you pulled it out of a lucky bag then it's not really as described

One person's luxury is another person's tat, it's a matter of personal taste. However if it said metal chain strap and the strap was plastic, well then that is not as described.

dudara · 19-11-2016 10:02AM

Mod note: There is no issue with posting a link to the review.

dudara

dudara · 19-11-2016 05:43PM

Off topic posts which were not discussing the product removed.

I'm sorry to have to remove the posts, but I don't want to get into discussion on blogger behaviour

dudara

SB_Part2 · 19-11-2016 06:15PM

I wonder if she'll give refunds. I don't think she'll refund the 8e delivery anyway.

idunno78 · 19-11-2016 06:41PM

SB_Part2 wrote: »

I wonder if she'll give refunds. I don't think she'll refund the 8e delivery anyway.

Well you wouldn't get the delivery refunded with anything you buy so she shouldn't have to either! Very high shipping tho! You would imagine she would have looked around!

SB_Part2 · 19-11-2016 06:48PM

I guess the shipping is so expensive because of the size of the bag. Has anyone else done a review on them?

onthemitch · 21-11-2016 07:20PM

idunno78 wrote: »

Well you wouldn't get the delivery refunded with anything you buy so she shouldn't have to either! Very high shipping tho! You would imagine she would have looked around!

By law, anything bought within the EU can be returned within 30 days of receipt for a full refund – ex delivery costs. So there's no question as to whether anybody would / could get a refund. It's the law.

frogstar · 21-11-2016 07:33PM

onthemitch wrote: »

By law, anything bought within the EU can be returned within 30 days of receipt for a full refund – ex delivery costs. So there's no question as to whether anybody would / could get a refund. It's the law.

I take it you didn't receive a set to review Rosemary?

Still no reviews out there apart from the one already discussed. I know a lot of bloggers esp makeup artist ones endorse other brands but would have thought some others would have reviewed by now.

onthemitch · 21-11-2016 07:38PM

frogstar wrote: »

I take it you didn't receive a set to review Rosemary?

Still no reviews out there apart from the one already discussed. I know a lot of bloggers esp makeup artist ones endorse other brands but would have thought some others would have reviewed by now.

I don't think anyone received a review set, but I definitely wouldn't be on that list even if they had been sent out!

idunno78 · 21-11-2016 07:40PM

frogstar wrote: »

I take it you didn't receive a set to review Rosemary?

Still no reviews out there apart from the one already discussed. I know a lot of bloggers esp makeup artist ones endorse other brands but would have thought some others would have reviewed by now.

I don't think Rosemary would get a set!! I haven't seen any reviews either. But see a lot mentioning blank canvas brushes the last couple of days. People have just wished her luck but no mention since the release! Maybe she isn't sending them to other bloggers? <SNIP>

frogstar · 21-11-2016 07:41PM

onthemitch wrote: »

I don't think anyone received a review set, but I definitely wouldn't be on that list even if they had been sent out!

Ha forgot about that!

Just find it really strange as word of mouth is everything. Esp if you can't physically see product. But I think they may be in some pharmacies now

idunno78 · 21-11-2016 07:44PM

onthemitch wrote: »

By law, anything bought within the EU can be returned within 30 days of receipt for a full refund – ex delivery costs. So there's no question as to whether anybody would / could get a refund. It's the law.

Yea I know but just from the reply that was givin when this blogger said she was going to refund them. It was like she was saying no. she was told she hopes that she 'learns to love The set for what they are'. I took it up as no refund!!

Also I can't understand she hasnt made a video about them. Like even a makeup tutorial showing them of. I would have thought she would have had one good to go the day of the release! Even last week she said she is doing a new update of her YT channel and inassumed thats th first video she would do!! I'm sure that would have caused more hype for them!

Tea-a-Maria · 22-11-2016 12:44AM

onthemitch wrote: »

By law, anything bought within the EU can be returned within 30 days of receipt for a full refund – ex delivery costs. So there's no question as to whether anybody would / could get a refund. It's the law.

This isn't true. It's 14 days, not 30. Plus the rules don't apply to certain types of goods, including sealed ones which "are not suitable for return for health and hygiene reasons" and are unsealed after delivery. (Source: http://www.irishstatutebook.ie/eli/2013/si/484/made/en/print )

Just in case anyone is trying to return brushes!

Hopeful2016 · 22-11-2016 01:27AM

Tea-a-Maria wrote: »

This isn't true. It's 14 days, not 30. Plus the rules don't apply to certain types of goods, including sealed ones which "are not suitable for return for health and hygiene reasons" and are unsealed after delivery. (Source: http://www.irishstatutebook.ie/eli/2013/si/484/made/en/print )

Just in case anyone is trying to return brushes!

That clarifies why the delivery documents that come with River Island online orders refer to 14 days instead of the 28 or 30 days you get of you buy in store. I've wondered about this but never looked it up. Thanks.

On the up side it appears that delivery costs (at standard rate) are actually refundable, so assuming the €8 is the basic delivery option you'd get that back.

onthemitch · 22-11-2016 03:25PM

Hopeful2016 wrote: »

That clarifies why the delivery documents that come with River Island online orders refer to 14 days instead of the 28 or 30 days you get of you buy in store. I've wondered about this but never looked it up. Thanks.

On the up side it appears that delivery costs (at standard rate) are actually refundable, so assuming the €8 is the basic delivery option you'd get that back.

Weird, I was so sure it was 30 days – so that's good to know!

When it comes to delivery, though, I'm 99% sure you're only entitled to a refund of your delivery costs if the goods are faulty.

GingerLily · 22-11-2016 03:46PM

onthemitch wrote: »

Weird, I was so sure it was 30 days – so that's good to know!

When it comes to delivery, though, I'm 99% sure you're only entitled to a refund of your delivery costs if the goods are faulty.

Yes this! You're responsible for the shipping both ways for a change of mind return.

SB_Part2 · 22-11-2016 03:50PM

The blogger that reviewed them last week is looking for help returning them on her Snapchat. I hope there isn't any issue returning them but it did look weird that MUF said something about learning to love them.

dudara · 22-11-2016 04:09PM

SB_Part2 wrote: »

The blogger that reviewed them last week is looking for help returning them on her Snapchat. I hope there isn't any issue returning them but it did look weird that MUF said something about learning to love them.

If you have already used goods, and made them unsuitable for resale, and are returning them as a change of mind, then you're out of luck. Retailers will only accept back goods in a saleable condition if they're change of minds.

This doesn't apply though if goods are actually faulty. Used faulty goods can be returned.

scarbouro · 22-11-2016 04:33PM

The brushes weren't used when she gave the review. I'm assuming she is going to return them the way she got them. It will be extremely bad PR for Tmf if she makes an issue of returning the girls money.

Sunny Dayz · 22-11-2016 04:35PM

scarbouro wrote: »

The brushes weren't used when she gave the review. I'm assuming she is going to return them the way she got them. It will be extremely bad PR for Tmf if she makes an issue of returning the girls money.

How can someone properly review the brushes if they haven't even used them?

retro:electro · 22-11-2016 04:38PM

Sunny Dayz wrote: »

How can someone properly review the brushes if they haven't even used them?

The quality and look wasn't as expected thus she's entitled to a refund

GingerLily · 22-11-2016 04:44PM

anna080 wrote: »

The quality and look wasn't as expected thus she's entitled to a refund

She can't return them (used/open) based in HER expectation, it's if they are not as described. She'd want a much stronger argument before she's "entitled" to a refund.

retro:electro · 22-11-2016 04:48PM

GingerLily wrote: »

She can't return them (used/open) based in HER expectation, it's if they are not as described. She'd want a much stronger argument before she's "entitled" to a refund.

That's where you're wrong. If she had bought them in store and then brought them back stating that she had changed her mind, she may not be able to be refunded. Buying online is different and you are entitled to 14 days "cooling off" period wherein if you simply change your mind about the goods, provided they are not used, you are covered for and entitled to a full refund.

scarbouro · 22-11-2016 04:49PM

She said she didn't like the quality of the product. Of course she's entitled to a refund if she's not happy. Would you fork out a 100 quid for something and just except it even though you weren't happy with it?! That's just ridiculous!

GingerLily · 22-11-2016 05:02PM

anna080 wrote: »

That's where you're wrong. If she had bought them in store and then brought them back stating that she had changed her mind, she may not be able to be refunded. Buying online is different and you are entitled to 14 days "cooling off" period wherein if you simply change your mind about the goods, provided they are not used, you are covered for and entitled to a full refund.

I specifically said used/open, did you miss that?

retro:electro · 22-11-2016 05:03PM

GingerLily wrote: »

I specifically said used/open, did you miss that?

Why have you such an awful tone? Anyway you actually quoted me initially and I never stated that they were used/open. But she's entitled to open the box and say "these don't look as I had wanted/expected for the price", and return them.

Hopeful2016 · 22-11-2016 05:11PM

onthemitch wrote: »

Weird, I was so sure it was 30 days – so that's good to know!

When it comes to delivery, though, I'm 99% sure you're only entitled to a refund of your delivery costs if the goods are faulty.

GingerLily wrote: »

Yes this! You're responsible for the shipping both ways for a change of mind return.

Well that's not what the Irish Statute Book says, follow the link above and check out no.19...

Quote:

Obligations of trader in event of cancellation

19. (1) Subject to paragraph (2), the trader shall reimburse all payments, including any payment for delivery, received from a consumer who exercises the right to cancel a contract.

(2) If the consumer has expressly opted for a type of delivery costing more than the least expensive type of standard delivery offered by the trader, the trader is required only to reimburse the consumer’s delivery payment to an amount equivalent to the cost of the least expensive type of standard delivery offered by the trader.

dudara · 22-11-2016 05:38PM

Hopeful2016 wrote: »

Well that's not what the Irish Statute Book says, follow the link above and check out no.19...

Quote:

Obligations of trader in event of cancellation

19. (1) Subject to paragraph (2), the trader shall reimburse all payments, including any payment for delivery, received from a consumer who exercises the right to cancel a contract.

(2) If the consumer has expressly opted for a type of delivery costing more than the least expensive type of standard delivery offered by the trader, the trader is required only to reimburse the consumer’s delivery payment to an amount equivalent to the cost of the least expensive type of standard delivery offered by the trader.

That's in the case of a contract cancellation, which is not quite what's being discussed here.

If you return something that was purchased online, as a "change of mind" or simply because it's not right, then you can be liable for the cost of delivery/return. You do not automatically have a right to a full refund. That's the risk you take when shopping online.

However, if the goods are faulty, or somehow breach your consumer rights, then you are entitled to have all costs refunded to you.

The Make Up Fairy new make up brush line.

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