NEST fitted yesterday. Who to contact with issues?

stezie

Hi I had a NEST fitted yesterday during the day by your engineer.

My heating has not been working correctly after installation. It was barely warming up.

It appears that my old thermostat was not bypassed and the new and old thermostat are working against each other controlling the boiler.

Also, as I dont need the oil boiler during the summer, only hot water, I'm not sure how to control and schedule the hot water via the NEST, has this feature not been enabled? Do I still use my old system for this also?

Stephen

Electric Ireland: Brige N

Hi Stephen,

Thanks for your message.

In order for us to have this matter looked into fully, could you please send us a private message with the following details?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this matter for you.

Thanks,
Brige

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stezie

pm'd