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virgin media contract confirmation Mistake for cancellations.

  • 22-09-2016 11:11am
    #1
    Registered Users, Registered Users 2 Posts: 22


    Got a mail from Virgin media saying that in an investigation, Comreg found that 26,046 of virgin customers were not provided confirmation of contract .
    Virgin Media is obliged by law to provide its customers with a confirmation of their contract on a durable medium.

    Got an offer from them for 6 months half price and upgrade in speed , when wanted to cancel the service.Not sure if i will take it.

    All those 26,046 ppl keep an eye on youe mail and email boxes for virgin mails.


«13456

Comments

  • Moderators, Regional Midwest Moderators Posts: 11,183 Mod ✭✭✭✭MarkR


    I got that email. How do I go from that, to half price?


  • Registered Users, Registered Users 2 Posts: 2,579 ✭✭✭prettyboy81


    Does this error allow you to cancel contract without penalty?


  • Registered Users, Registered Users 2 Posts: 707 ✭✭✭OnLooker


    Does this error allow you to cancel contract without penalty?

    Would be interested in hearing if you can cancel as well.


  • Registered Users, Registered Users 2 Posts: 216 ✭✭Pablo1802


    Yes, all customers affected by VM mistake are allowed for 14 days cooling off period, so anyone may cancel their contract within 14 days of receipt of email


  • Registered Users, Registered Users 2 Posts: 22 gun8844


    Contracts can be cancelled without any penalty , If you are one of those affected.
    Contact their Cancellation or cust loyalty dept on 1908.


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  • Registered Users, Registered Users 2 Posts: 450 ✭✭beanian


    got the email this morning too, just called 1908 and got another 6 months half price :p

    I previously got 6 months half price from Jan-July this year also


  • Registered Users, Registered Users 2 Posts: 1,453 ✭✭✭wolfyboy555


    Good stuff. I am currently on 9 months half price which ends in november. Then have 3 more months full price. Might give them a ring and see if I can get another few months half price. I assume it ties you back into a 12 month contract?


  • Registered Users, Registered Users 2 Posts: 2,177 ✭✭✭Lord Spence


    beanian wrote: »
    got the email this morning too, just called 1908 and got another 6 months half price :p

    I previously got 6 months half price from Jan-July this year also

    havent had an e-mail but I am out of contract, looking to upgrade to the 360mb , do you reckon I would get a deal on this


  • Registered Users, Registered Users 2 Posts: 450 ✭✭beanian


    havent had an e-mail but I am out of contract, looking to upgrade to the 360mb , do you reckon I would get a deal on this

    yeah absolutely, this is my 3rd half price for 6 months offer since Jan 2015:eek:


  • Registered Users, Registered Users 2 Posts: 469 ✭✭Hugo_Whoriskey


    beanian wrote:
    got the email this morning too, just called 1908 and got another 6 months half price

    beanian wrote:
    I previously got 6 months half price from Jan-July this year also


    Is this a new 12 month contract? Did you straight out ask for a discount or how did you go about it?


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  • Registered Users, Registered Users 2 Posts: 275 ✭✭TheUnderfaker


    What dyas say to them about this email to get another 6 months half price? Threaten to leave? I'm bad at this!


  • Registered Users, Registered Users 2 Posts: 10,153 ✭✭✭✭dodzy


    What dyas say to them about this email to get another 6 months half price? Threaten to leave? I'm bad at this!
    Now you have it;) Although you could just say that under the Ts&Cs (cooling off period) you are exercising your right to terminate your current contract. You'll be on 6mths @ 1/2 price in the time it takes you to boil a kettle.


  • Registered Users, Registered Users 2 Posts: 275 ✭✭TheUnderfaker


    Consider it done... I did the same thing last time when they increased my monthly fee by €5 a month but I didn't think much of it when I saw the email come in this morning. Let the good times roll!


  • Registered Users, Registered Users 2 Posts: 23,890 ✭✭✭✭ted1


    Would only offer me 4 months going to call again tomorrow


  • Registered Users, Registered Users 2 Posts: 450 ✭✭beanian


    Is this a new 12 month contract? Did you straight out ask for a discount or how did you go about it?

    Yes, its a new 12 month contract. I said I was going to move to sky, new sky q box blah blah blah. They offered 4 months at first , said can they do 6. He checked and saw i have been with them since 2007 then said yes they can do 6 months.


  • Registered Users, Registered Users 2 Posts: 275 ✭✭TheUnderfaker


    I only got 4 months half price out of them and then €5 off for an additional 2 months... I'm 8 months into a contract that included 6 months half price so happy enough. No doubt they'll give me something else to look for a discount on soon :)


  • Registered Users, Registered Users 2 Posts: 2,728 ✭✭✭brightkane


    dam it,no email!


  • Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 14,233 Mod ✭✭✭✭pc7


    brightkane wrote: »
    dam it,no email!

    me neither, even logged into my virgin to see if I'd a message, raging!


  • Registered Users, Registered Users 2 Posts: 682 ✭✭✭GalwayGaillimh


    Just got 9 months half price off them on the 360 meg broadband
    Mentioned the sky deal of 55
    Was offered 4 first then 6 then 9

    Si Deus Nobiscum Qui Contra Nos



  • Registered Users, Registered Users 2 Posts: 759 ✭✭✭Moyglish


    Is everyone that's ringing up getting new deals, did you all get the email mentioned in the OP?

    Still no email here on my end :(


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  • Registered Users, Registered Users 2 Posts: 682 ✭✭✭GalwayGaillimh


    Id chance saying you got the email how would they know

    Si Deus Nobiscum Qui Contra Nos



  • Registered Users, Registered Users 2 Posts: 9,627 ✭✭✭Sgt Pepper 64


    Just got 9 months half price off them on the 360 meg broadband
    Mentioned the sky deal of 55
    Was offered 4 first then 6 then 9

    what is the sky 55 euro offer?


  • Moderators, Sports Moderators Posts: 19,470 Mod ✭✭✭✭slave1




  • Registered Users, Registered Users 2 Posts: 2,671 ✭✭✭jay0109


    Just got the emal in the last few minutes. Will ring up towards the end of the 14 day cooling off period as still on the 9 month half price (7 months in)...got to ride this for all its worth!


  • Registered Users, Registered Users 2 Posts: 1,641 ✭✭✭Canaboid


    Just called.
    Upgrade from 120Mb to 240Mb with new Compal modem(I'm assured it can Bridge).
    New Horizon TV box (hope I don't regret this).
    Phone (Don't need this but whatever)

    Lifetime €10 pm discount.
    Further €25 pm discount for first 9 months.

    Just finished my 6 months half price @€;38 pm.
    Now €45 pm for 9 months and €70 for final 3 months.
    Not too bad.


  • Registered Users, Registered Users 2 Posts: 4,661 ✭✭✭savemejebus


    anyone know the best way to get directly to the loyalty team? the old direct number is gone and the person I talked to on 1908 wan't having any of it.


  • Registered Users, Registered Users 2 Posts: 9,209 ✭✭✭maximoose


    anyone know the best way to get directly to the loyalty team? the old direct number is gone and the person I talked to on 1908 wan't having any of it.

    I rang 1908, after putting in account number it asked if I was calling in relation to the recent email then to press 1 - that put me straight through to loyalty team.

    Was offered 4 months half price, asked for 6 and no hesitation to give me it. Grand job :)


  • Registered Users, Registered Users 2 Posts: 1,234 ✭✭✭Amouar


    Good stuff. I am currently on 9 months half price which ends in november. Then have 3 more months full price. Might give them a ring and see if I can get another few months half price. I assume it ties you back into a 12 month contract?

    I'm on the same offer and received the email today. Did you manage to get a new discount?


  • Registered Users, Registered Users 2 Posts: 119 ✭✭crustybread


    Can someone please tell me roughly when they signed up originally? Was expecting an email but none as of yet?:confused:


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  • Registered Users, Registered Users 2 Posts: 103 ✭✭Geezy


    Can someone please tell me roughly when they signed up originally? Was expecting an email but none as of yet?:confused:

    I signed up around 6 months ago. Last time it took forever on the phone to try get a good deal. Think this time I'll cancel and go for that Sky deal for €55... seems like a better deal than Virgins best offer on this thread so far i.e. €45 to 9 months and €70 for last 3.

    Over the year
    Sky = €660
    Virgin - €615

    For the sake of €45 a year would it not be best to avoid the stress and have better channels?


  • Registered Users, Registered Users 2 Posts: 1,917 ✭✭✭JimsAlterEgo




  • Moderators, Sports Moderators Posts: 19,470 Mod ✭✭✭✭slave1


    Ouch!! 255K

    Yeah, and at the end of the day we the customer will pay for it


  • Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭scamalert


    justice is served,feckers got me twice this year,once with crap deal on price increase,second time on billing me twice-so yeah gonna ring for deal 6 months this time,and if wont get it then will shop around at worst will signup someone else as new user,if will need to go that road ;)

    also does anyone know if you get to keep router ?


  • Registered Users, Registered Users 2 Posts: 2,728 ✭✭✭brightkane


    Anyone chance their arm with no email?!


  • Registered Users, Registered Users 2 Posts: 746 ✭✭✭Thegalwayman


    I paid them 200euro to break contract 6weeks ago and get rid of TV and go BB only and received this email today. Very annoyed


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  • Registered Users, Registered Users 2 Posts: 492 ✭✭celligraphy


    I paid them 200euro to break contract 6weeks ago and rceived this email today. Very annoyed


    Just call up to get refunded


  • Registered Users, Registered Users 2 Posts: 23,890 ✭✭✭✭ted1


    I paid them 200euro to break contract 6weeks ago and rceived this email today. Very annoyed

    Well the contract wasn't valid. So look fit it back out the them to the small claims.


  • Registered Users, Registered Users 2 Posts: 65 ✭✭confusicus


    Got 9 months half price when calling to cancel today


  • Registered Users, Registered Users 2 Posts: 23,890 ✭✭✭✭ted1


    confusicus wrote: »
    Got 9 months half price when calling to cancel today

    They wouldn't budge from 6 months for me.
    85 euro package +11 for multi room.
    Also sending out the new white modem. Guess they've completely giving up on the router in the horizon


  • Registered Users, Registered Users 2 Posts: 65 ✭✭confusicus


    They wouldn't budge from 6 months for me.
    85 euro package +11 for multi room.
    Also sending out the new white modem. Guess they've completely giving up on the router in the horizon

    Weird, I'm on the max bundle too but without the multiroom. Had to negotiate hard, and she talked to her manager for abotu 5 minutes.

    I was quoting sky deals etc to her too. Eventually she offered the 9 months half price on a 12 month contract


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  • Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭scamalert


    confusicus wrote: »
    Got 9 months half price when calling to cancel today
    did you do much convincing to quit,also how long with VM and any other packages besides bb ? since after last increase got only 3 months half,when many managed to get 6 and some 9 months.guess will see 2morrow how it goes,since speed is good but barely worth paying 60e per month for just BB.
    edit :see you answered most questions thx.


  • Registered Users, Registered Users 2 Posts: 547 ✭✭✭gerard2210


    I paid them 200euro to break contract 6weeks ago and get rid of TV and go BB only and received this email today. Very annoyed

    Contact virgin and see what they say, if you get no joy from virgin.
    You can contact your bank and get the DD refunded under sepa DD rules, you can reverse a DD up to eight weeks.


  • Registered Users, Registered Users 2 Posts: 253 ✭✭dawidnowak2005


    I didn't receive email yet, does anybody call without email and got luck?


  • Registered Users, Registered Users 2 Posts: 2,435 ✭✭✭christeb


    this is a great BA. My current deal is 58 pm (bb + basic TV) so I'll be happy if I can wangle 6 months free from them. I'm calling today. With the fine they must be pretty keen not to lose out on too many customers, even though it's only a drop in the ocean.

    Important to state that you want the price guaranteed for the duration of the contract - ie the price can't go above €58 (for me) without them breaking the contract again


  • Registered Users, Registered Users 2 Posts: 9,627 ✭✭✭Sgt Pepper 64


    I got the mail, but i want to keep the BB as there is none faster or reliable, the tv , however can go.

    I rang and for BB and phone only its normally 50 euros, but she took a tenner off for 6 months.

    Now Im thinking that isnt such a good deal????


  • Registered Users, Registered Users 2 Posts: 5,879 ✭✭✭jeffk


    I got the mail, but i want to keep the BB as there is none faster or reliable, the tv , however can go.

    I rang and for BB and phone only its normally 50 euros, but she took a tenner off for 6 months.

    Now Im thinking that isnt such a good deal????

    Same here

    On the phone to a Sinead and not one bit pleasant :mad:


  • Registered Users, Registered Users 2 Posts: 9,209 ✭✭✭maximoose


    I got the mail, but i want to keep the BB as there is none faster or reliable, the tv , however can go.

    I rang and for BB and phone only its normally 50 euros, but she took a tenner off for 6 months.

    Now Im thinking that isnt such a good deal????

    I have 240mb Anytime World and got half price for 6 months. Worth another try?


    Oh also they threw in the new router too, being delivered today.


  • Registered Users, Registered Users 2 Posts: 5,547 ✭✭✭droidman123


    maximoose wrote: »
    I have 240mb Anytime World and got half price for 6 months. Worth another try?


    Oh also they threw in the new router too, being delivered today.

    What number did you guys ring?


  • Registered Users, Registered Users 2 Posts: 9,209 ✭✭✭maximoose


    1908


  • Registered Users, Registered Users 2 Posts: 2,671 ✭✭✭jay0109


    maximoose wrote: »
    I have 240mb Anytime World and got half price for 6 months. Worth another try?


    Oh also they threw in the new router too, being delivered today.

    I decided to ring rather than wait until the end of the 14 days.

    I was currently on 9months half price 240mb, Anytime world.
    Best they could offer me was 6 months half price- said I couldn't do 2 x 9months back to back.
    They threw in the new router and I asked for and received 2 months Sky Sports HD free.

    So I said fair enough and signed up.


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