Delivery signed for by neighbours, now lost

eviltwin

Long story short I ordered an item online. Item was delivered by courier when I was at work. Item was signed for by neighbours who now deny accepting it. Courier has given house number and description of the person who signed for it so I'm sure it's the right person. Do I have any comeback?

endacl

Courier company, I'd imagine? They weren't contracted to deliver to 'not you at your address'.

readytosnap

The courier company is at fault but I think your contract is with the seller so tell them it was allegedly delivered to the wrong address, either ways I think it is the sellers responsibility to ensure delivery.

alchemist33

And your neighbours stole it. Depending on your relationship with them, consider the gardai

readytosnap

I wonder how long it will be before all couriers / delivery people will have cameras attached to their uniforms / clothes so as to clarify any disputes.

looksee

alchemist33 wrote: »

And your neighbours stole it. Depending on your relationship with them, consider the gardai

Ooh that's a big jump. Why not the courier covering his back?

Courier delivered to me one day, handed me the parcel and as he walked away I could see him signing the receipt yoke that they carry. No reason why he could not have asked me. I had the parcel though so no reason to make an issue of it.

eviltwin

endacl wrote: »

Courier company, I'd imagine? They weren't contracted to deliver to 'not you at your address'.

I don't understand ? Is their responsibility just to deliver the parcel even if it's not signed for by the person who ordered it? They didn't even drop in a card or anything to let me know they had called which I thought was the norm. Fuming here :mad:

eviltwin

alchemist33 wrote: »

And your neighbours stole it. Depending on your relationship with them, consider the gardai

Its not a very expensive item so they probably won't bother doing anything but I will contact regardless

BigCon

eviltwin wrote: »

Its not a very expensive item so they probably won't bother doing anything but I will contact regardless

Why would you contact the Gardai?
It's up to the courier company to do that as your neighbour stole from them if they're telling the truth.
In the meantime the company that you placed the order with still haven't delivered the item to you so they should either refund you or resend the item...

readytosnap

eviltwin wrote: »

Its not a very expensive item so they probably won't bother doing anything but I will contact regardless

Well if the courier can identify the person who signed for it then that should be adequate for the guards.

yqtwqxqm

A relative sent my son a birthday card with money in it once.
He put number 7 instead of number 8 on the address which we found out when he asked if my son got the card the next week.
I know they got it because when i asked the postman he said he remembered delivering the card (the envelope had loads of little cartoons drawn all over it by the relative) next door.
We asked the neighbours and they said they never got it. Bold as brass. Nothing we could do though. Some people are just scum bags.

Jaxxy

First thing to do would be to request a copy of the signature. There's a couple of different ways this could have happened:

1. Courier delivered to the wrong address accidentally and without verifying, opportunistic neighbours played along and took your parcel.
2. Courier assumed he/she was doing you a favour by leaving it with your neighbours, opportunistic neighbours decided to keep whatever your parcel was and dump the courier in it.

You can pursue it with both the courier company and your neighbours. The courier is obliged to deliver to the named and addressed individual on the item unless told otherwise by said individual.

I'd call back the courier company, request a written statement and copy of signature, as it is your intention to report your neighbours to the police. Then, once you have what you need, tell them that it is also your intention to seek compensation from them for the misdelivery. Once you have what you requested, I'd report your neighbours to the gards too, because they sound like horrible people.

hognef

readytosnap wrote: »

I wonder how long it will be before all couriers / delivery people will have cameras attached to their uniforms / clothes so as to clarify any disputes.

Why shouldn't they simply stop this nonsense of delivering to any random person who happens to live near you and/or who happens to pass your house at the time of delivery? No way should this practice be accepted unless they have been explicitly instructed.

Truckermal

hognef wrote: »

Why shouldn't they simply stop this nonsense of delivering to any random person who happens to live near you and/or who happens to pass your house at the time of delivery? No way should this practice be accepted unless they have been explicitly instructed.

I know Nightline left two brand new Samsung phones with my neighbour luckily enough she dropped them in when I got home.

dudara

Posters - this is not a thread for your personal anecdotes. Please focus on offering advice to OP.

dudara

Del2005

Jaxxy wrote: »

First thing to do would be to request a copy of the signature. There's a couple of different ways this could have happened:

1. Courier delivered to the wrong address accidentally and without verifying, opportunistic neighbours played along and took your parcel.
2. Courier assumed he/she was doing you a favour by leaving it with your neighbours, opportunistic neighbours decided to keep whatever your parcel was and dump the courier in it.

You can pursue it with both the courier company and your neighbours. The courier is obliged to deliver to the named and addressed individual on the item unless told otherwise by said individual.

I'd call back the courier company, request a written statement and copy of signature, as it is your intention to report your neighbours to the police. Then, once you have what you need, tell them that it is also your intention to seek compensation from them for the misdelivery. Once you have what you requested, I'd report your neighbours to the gards too, because they sound like horrible people.

That would be useful if the OP had any contract with the courier company, they don't. All the OP can do is contact the sender and inform them that the item wasn't delivered. It's up to the sender then how they deal with the courier company and the OPs neighbour.

CarrickMcJoe

Sometimes you can go to the courier's homepage and get a screenshot of the signature.

ytpe2r5bxkn0c1

Jaxxy wrote: »

First thing to do would be to request a copy of the signature. There's a couple of different ways this could have happened:

1. Courier delivered to the wrong address accidentally and without verifying, opportunistic neighbours played along and took your parcel.
2. Courier assumed he/she was doing you a favour by leaving it with your neighbours, opportunistic neighbours decided to keep whatever your parcel was and dump the courier in it.

You can pursue it with both the courier company and your neighbours. The courier is obliged to deliver to the named and addressed individual on the item unless told otherwise by said individual.

I'd call back the courier company, request a written statement and copy of signature, as it is your intention to report your neighbours to the police. Then, once you have what you need, tell them that it is also your intention to seek compensation from them for the misdelivery. Once you have what you requested, I'd report your neighbours to the gards too, because they sound like horrible people.

The OP has no recourse to the Gardai as the supplier is the party at a loss of the goods. The OP has no contract with the courier either.

Jaxxy

Del2005 wrote: »

That would be useful if the OP had any contract with the courier company, they don't. All the OP can do is contact the sender and inform them that the item wasn't delivered. It's up to the sender then how they deal with the courier company and the OPs neighbour.

True, but the sender might not do anything at all. As far as they're concerned, the item has been delivered and signed for, not to mention the fact that this item could have been purchased on eBay, from China, for example, and the courier company used here to deliver would be in partnership with another postal company from the country of origin. If that's the case then I know I personally would pursue it myself.

There are a lot of variables to be honest. If the item was ordered from a company's website you'd have recourse. If it was bought from a private seller, who has received notification that the item was successfully delivered and signed for then it's much less cut and dry.

Jaxxy

Rylee Mushy Rattle wrote: »

The OP has no recourse to the Gardai as the supplier is the party at a loss of the goods. The OP has no contract with the courier either.

Never said OP had contract with the courier tbh, nor intimated that there could be any more gain than personal satisfaction by reporting it to the gardai.

eviltwin

Jaxxy wrote: »

True, but the sender might not do anything at all. As far as they're concerned, the item has been delivered and signed for, not to mention the fact that this item could have been purchased on eBay, from China, for example, and the courier company used here to deliver would be in partnership with another postal company from the country of origin. If that's the case then I know I personally would pursue it myself.

There are a lot of variables to be honest. If the item was ordered from a company's website you'd have recourse. If it was bought from a private seller, who has received notification that the item was successfully delivered and signed for then it's much less cut and dry.

I bought it on Ebay but from a well known, reputable company so I'm hoping they won't fob me off.

I'm just wondering what my rights are really so I can be confident in my reply. Does the fact the item was delivered to someone mean the contract has been fulfilled? Surely the courier has to inform you via a delivery note where the item was dropped?

Can I get a replacement or my money back?

Jaxxy

eviltwin wrote: »

I bought it on Ebay but from a well known, reputable company so I'm hoping they won't fob me off.

I'm just wondering what my rights are really so I can be confident in my reply. Does the fact the item was delivered to someone mean the contract has been fulfilled? Surely the courier has to inform you via a delivery note where the item was dropped?

Can I get a replacement or my money back?

It has to be delivered to you. If they're a reputable company/seller, then I'd imagine they most likely will send you a replacement after you get in contact and explain the situation. Like the others have said, it's up to the seller then to pursue any further action with the courier company.

ytpe2r5bxkn0c1

eviltwin wrote: »

I bought it on Ebay but from a well known, reputable company so I'm hoping they won't fob me off.

I'm just wondering what my rights are really so I can be confident in my reply. Does the fact the item was delivered to someone mean the contract has been fulfilled? Surely the courier has to inform you via a delivery note where the item was dropped?

Can I get a replacement or my money back?

You are fully entitled to refund or replacement. It boils down to the simple fact that YOU did not receive the goods. All else is a matter between the supplier and the courier.

ytpe2r5bxkn0c1

Jaxxy wrote: »

Never said OP had contract with the courier tbh, nor intimated that there could be any more gain than personal satisfaction by reporting it to the gardai.

Again. The OP has no recourse to the Gardai. No action can be taken from them reporting anything. Just a waste of time for the OP and the Gardaí

Jaxxy

Rylee Mushy Rattle wrote: »

Again. The OP has no recourse to the Gardai. No action can be taken from them reporting anything. Just a waste of time for the OP and the Gardaí

No action needs to be taken. And precedent is never a waste of time. We don't know the nature of the relationship between eviltwin and her neighbours; reporting it could be useful at a later date.

Del2005

Jaxxy wrote: »

True, but the sender might not do anything at all. As far as they're concerned, the item has been delivered and signed for, not to mention the fact that this item could have been purchased on eBay, from China, for example, and the courier company used here to deliver would be in partnership with another postal company from the country of origin. If that's the case then I know I personally would pursue it myself.

There are a lot of variables to be honest. If the item was ordered from a company's website you'd have recourse. If it was bought from a private seller, who has received notification that the item was successfully delivered and signed for then it's much less cut and dry.

Once the courier company asks what is the complaint they'll tell the OP that they have no contract with them so have no need to deal with them.

If the seller doesn't do anything then the OP has to follow up with their credit card company or PayPal, if they paid any other way they'll have to see what consumer law exists in the country they bought from.

Del2005

eviltwin wrote: »

I bought it on Ebay but from a well known, reputable company so I'm hoping they won't fob me off.

I'm just wondering what my rights are really so I can be confident in my reply. Does the fact the item was delivered to someone mean the contract has been fulfilled? Surely the courier has to inform you via a delivery note where the item was dropped?

Can I get a replacement or my money back?

You ordered an item and it wasn't delivered to you so you should be OK. If the seller produces a signature that isn't yours then they need to deal with the courier company that they contracted with. Log a ticket ASAP with the company via eBay, don't do any correspondence outside eBay, and if not hopefully you paid with PayPal so they'll most likely refund you.

Replacement or refund is up to the vendor.

FobleAsNuck

Replacement or refund is up to the vendor.

This. Your contract is with the seller. Situations like this are the cost of doing business. If the seller doesn't play ball contact ebay/paypal.

jcd5971

I always get my packages delivered to a small local shop near where I live, I shop there all the time and they seem happy to do it for me.

Worth a shot maybe?

Melendez

This post has been deleted.

Rambling Rake

With Ebay it is simple. Contact the seller asking for a refund/replacement. Should they decide not to do one or the other you can open a Paypal dispute. Paypal will side with you 100% of the time in this scenario.

I run Ebay and Amazon shops. I have refunded hundreds if not thousands over the years in similar situations.

The majority of sellers don't want the hassle/bad feedback particularly for low cost items.

They can also claim with the courier should they wish.


Not referring to the OP but people ordering items to places when they are never at home to sign for is one of the main problems. It is costly and time consuming for couriers to retry deliveries. They leave items with neighbours for convenience for both themselves and the customer. The alternative would be the customer collecting from one of their depots after failing to deliver twice.

hognef

Rambling Rake wrote: »

Not referring to the OP but people ordering items to places when they are never at home to sign for is one of the main problems. It is costly and time consuming for couriers to retry deliveries. They leave items with neighbours for convenience for both themselves and the customer. The alternative would be the customer collecting from one of their depots after failing to deliver twice.

1. People don't always know whether they need to be at home, because the vendor doesn't always inform upfront what courier is used.

2. People don't generally know when the first delivery attempt will be made, and can't normally sit around waiting at home several days just in case.

3. Normally a second attempt won't be made until after the recipient has been in touch to schedule said attempt, in which case he/she would most likely have made the necessary arrangements to be available.

4. I'd much prefer to pick up at the depot rather than have my goods left with some random neighbour. Like it or not, people often don't even know their neighbours these days,and the courier certainly has now way of knowing what kind of relationship exists between me and my neighbours.

5. Couriers generally have the recipient's phone number, so it's not exactly hard to make a call and confirm whether it's OK to leave the delivery somewhere.

ytpe2r5bxkn0c1

Rambling Rake wrote: »

With Ebay it is simple. Contact the seller asking for a refund/replacement. Should they decide not to do one or the other you can open a Paypal dispute. Paypal will side with you 100% of the time in this scenario.

I run Ebay and Amazon shops. I have refunded hundreds if not thousands over the years in similar situations.

The majority of sellers don't want the hassle/bad feedback particularly for low cost items.

They can also claim with the courier should they wish.


Not referring to the OP but people ordering items to places when they are never at home to sign for is one of the main problems. It is costly and time consuming for couriers to retry deliveries. They leave items with neighbours for convenience for both themselves and the customer. The alternative would be the customer collecting from one of their depots after failing to deliver twice.

You espoused this argument on another thread today and I say again...

Why are you blaming the customer for the failure of couriers to deliver. As I replied to you on the other thread, we have had couriers phone for directions and telling us they were on their way but never turn up. The last crowd phoned on 3 different days over a 12 day period and took 12 days to get to us. We sat in every day. In the meantime they told the supplier that it was delivered, then changed the lie to there being nobody at home. All lies and it seems, as a supplier yourself, you have fallen for these lies that couriers constantly tell. The country is awash with customers sitting at home awaiting deliveries that fail to arrive, or were dumped by a courier at any old house or a shop convenient to themselves.

Suppliers need to challenge couriers on these lies and shoddy practices if they want online shopping to prosper.

Shelflife

I will first of all declare that I am a Postmaster, but the amount of times I have seen first hand the shoddy service from couriers is unreal.

One of my staff received a call from one to tell her that her parcel was dropped into a local shop, not the shop she works in but just some random shop that suited him.

I have had people drop up deliveries to the Post Office that have been left at the wrong door (nothing to do with An Post) and abandoned in the rain, I have had people ringing us thinking that the postman left parcels on their doorstep that have been destroyed in the rain when in fact it was couriers that just left them.

Time and time again they have tried to leave items in the shop for collection telling us that the customer has asked them to leave it there and when I queried the customer they have said in most cases that they never asked for that to be done.

I once tried to give directions to a courier so that he could deliver a parcel only for him to say feck it thats too much trouble they can get it from the depot as he ticked the not at home box on his documentation.

This is all first hand, the postmen tell me that they regularly see parcels left on the doorstep by couriers as they deliver the post.

Simply put the couriers are paid (it matters not if they are badly paid, they are the ones who set their prices) to deliver to the address on the parcel, not the local shop, not the neighbour and not left on the doorstep.

People need to stop accepting this shoddy service as if its allowed to continue it will become the norm. These couriers are tendering for business but then rowing back on their promises, its simple not good enough, if you ordered and paid for a steak dinner and they brought out a burger to you, im sure that you would complain.