Eir Sport app on Android?

animaal

Hi.

I have a Sony TV that runs version 5.1.1 of android. However, Google Play tells me the Eir Sport app isn't compatible with this device.

I also have an android phone, version 6.0.1 of android. I can install the Eir Sport app, and register the phone with the app. However, when I select a channel I get a message "Device is not Registered". But the phone does show up under the app's "Device List".

Can you please tell me how to get the Eir Sport app to work?

Eir: Pamela

animaal wrote: »

Hi.

I have a Sony TV that runs version 5.1.1 of android. However, Google Play tells me the Eir Sport app isn't compatible with this device.

I also have an android phone, version 6.0.1 of android. I can install the Eir Sport app, and register the phone with the app. However, when I select a channel I get a message "Device is not Registered". But the phone does show up under the app's "Device List".

Can you please tell me how to get the Eir Sport app to work?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]animaal,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif]Here are the specifications required to stream eir Sport.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]eir Sport can be watched on your TV through your eir Vision set top box, streamed live via your browser or on the eir Sport app for Android users. iOS app coming soon. eir Sport can be streamed on the following devices:[/font]
·         [font=Verdana, sans-serif]Android 4.4 smartphones & tablets[/font]
·         [font=Verdana, sans-serif]Windows and Mac computers[/font]
·         [font=Verdana, sans-serif]Once the iOS app is available for download, iOS version 8 & above will be required[/font]


[font=Verdana, sans-serif]Please note that Google Chrome and Microsoft Edge browsers do not support the streaming of eir Sport online.[/font]



[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

animaal

Hi Pamela,

Thanks, but my phone is on Android 6.0.1, and it won't work either. Is there any  further restriction on phones?

Eir: Pamela

animaal wrote: »

Hi Pamela,

Thanks, but my phone is on Android 6.0.1, and it won't work either. Is there any  further restriction on phones?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]animaal,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]No there shouldn’t be, what is happening when you try access the service?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

topgear189

Hi,

I also have a problem with the app.

It works on my andoid phone.

However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

"device is not registered"

"failed to initalise DRM Client".

It runs Android 4.4

Eir: Pamela

topgear189 wrote: »

Hi,

I also have a problem with the app.

It works on my andoid phone.

However after I login to the app on my M8S android box and click on one of the 6 channel i get the message

"device is not registered"

"failed to initalise DRM Client".

It runs Android 4.4

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately this app would not be compatible with an android box [/font][font=Verdana, sans-serif]topgear189.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

jimmad

Hi, I cannot log into the eir sport app, it tells me my username or password is wrong, but the details are right, I can login the My Eir app perfectly with the same details.

animaal

Eir: Pamela wrote: »

Hi animaal,
 
No there shouldn’t be, what is happening when you try access the service?
 
-Pamela

Hi Pamela,

Every time I launch the app, I am asked to accept the T&Cs.
After accepting, I see the list of channels.
I select one. The screen goes black, with the swirly "Busy" icon; a few seconds later I see a message saying "Device is not registered". I tried unregistering the phone and re-registering it again just in case, but it made no difference.

Thanks.

topgear189

Will the app work on apple tv boxes when the app is finished?

Eir: Pamela

jimmad wrote: »

Hi, I cannot log into the eir sport app, it tells me my username or password is wrong, but the details are right, I can login the My Eir app perfectly with the same details.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]jimmad,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this. [/font]
[font=Verdana, sans-serif]Can you PM me your account number and I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]-Pamela [/font]

Eir: Pamela

topgear189 wrote: »

Will the app work on apple tv boxes when the app is finished?

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm afraid not [/font][font=Verdana, sans-serif]topgear189.[/font]
[font=Verdana, sans-serif]The app is now available on the Apple store [/font][font=Verdana, sans-serif]and it is only compatible for both iPhone and iPad.[/font]
[font=Verdana, sans-serif]You can view it here https://itunes.apple.com/ie/app/eir-sport/id1126856440?mt=8[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]

jimmad

I PM'd you earlier Pamela. Thanks

The Ayatolla

Any app for Amazon Fire tablets?

Or plans to add the app to the Amazon app store?

eir: Ciara

Hi The Ayatolla,

Thank you for getting in touch  

I am afraid there is currently no plans for this at the moment. I will be sure to relay this feedback onto the relevant department however and hopefully there will be some plans in the future

Kind Regards,
Ciara.

animaal

Any ideas as to how I can get past the "Device is not registered" screen? The device is registered.

Eir: Pamela

animaal wrote: »

Any ideas as to how I can get past the "Device is not registered" screen? The device is registered.

[font=Verdana, sans-serif]Can you PM me your account details [/font][font=Verdana, sans-serif]animaal [/font][font=Verdana, sans-serif]and I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

bombelo

Hi 
I have same problem with login i the app it tells me my username or password is wrong.

Thanks

Eir: Pamela

bombelo wrote: »

Hi 
I have same problem with login i the app it tells me my username or password is wrong.

Thanks

Hi  bombelo,


Thanks for getting in touch.

Have you been able to log into myeir https://my.eir.ie/eir/transactional/login?

-Pamela

bombelo

Hi i can log in no problem on my eir app and on web  in to my eri

Eir: Pamela

bombelo wrote: »

Hi i can log in no problem on my eir app and on web  in to my eri

Can you PM me your email address and account number and I'll check this  bombelo.


-Pamela 

bombelo

PM Send

Thanks

Eir: Pamela

bombelo wrote: »

PM Send

Thanks

Thanks  bombelo,


I'll be back to you today.

-Pamela 

Damo W

Hi,

Are there plans to make the Eir Sport App available for Android TV?

Eir: Pamela

Damo W wrote: »

Hi,

Are there plans to make the Eir Sport App available for Android TV?

Hi Damo W,




Thanks for getting in touch, I'll query this with the webchat team and be back to you as soon as I have an update.

-Pamela 

Eir: Pamela

Damo W wrote: »

Hi,

Are there plans to make the Eir Sport App available for Android TV?

Hi  Damo W,


I'm afraid there are no plans at the minute.


-Pamela 

Gazza123

The Ayatolla wrote: »

Any app for Amazon Fire tablets?

Or plans to add the app to the Amazon app store?

Just download the .apk file and install

thos

Gazza123 wrote: »

The Ayatolla wrote: »

Any app for Amazon Fire tablets?

Or plans to add the app to the Amazon app store?

Just download the .apk file and install

Anyone successfully running this?

I've got the app sideloaded on Amazon Fire TV, it loads, I can login, device registers, I get 2secs of video and then it says "something went wrong, please try again".
Any ideas?

Damo W

Eir: Pamela wrote: »

Damo W wrote: »

Hi,

Are there plans to make the Eir Sport App available for Android TV?

Hi  Damo W,


I'm afraid there are no plans at the minute.


-Pamela 

Hi Pamela

Thank you for the response...pity Tech Support don't know this.

1. Initially told yes it would be soon available 'still have some issues with app'

2. I was then told 2-3 months, transcript 12th August.

3. Then I was told 'we are currently trying our best to get license agreement from Android TV', 'EIR has proposed an agreement to Android TV'.

But again than you for your response.

Damo W

Gazza123 wrote: »

The Ayatolla wrote: »

Any app for Amazon Fire tablets?

Or plans to add the app to the Amazon app store?

Just download the .apk file and install

Cheers, done but orientation incorrect, have to sort that now.

Thanks

Eir: Pamela

Damo W wrote: »

Eir: Pamela wrote: »

Damo W wrote: »

Hi,

Are there plans to make the Eir Sport App available for Android TV?

Hi  Damo W,


I'm afraid there are no plans at the minute.


-Pamela 

Hi Pamela

Thank you for the response...pity Tech Support don't know this.

1. Initially told yes it would be soon available 'still have some issues with app'

2. I was then told 2-3 months, transcript 12th August.

3. Then I was told 'we are currently trying our best to get license agreement from Android TV', 'EIR has proposed an agreement to Android TV'.

But again than you for your response.

No problem  Damo W,


Thanks,
Pamela 

vandriver

Hi,new Eir customer and I'm getting the incorrect login on eirSport using my myEir login(both on laptop and android)

Eir: Pamela

vandriver wrote: »

Hi,new Eir customer and I'm getting the incorrect login on eirSport using my myEir login(both on laptop and android)

Hi vandriver,


What error message are you receiving?

Thanks,
Pamela 

vandriver

Eir: Pamela wrote: »

Hi vandriver,


What error message are you receiving?

Thanks,
Pamela 

Your email or password is incorrect,please try again.

Eir: Pamela

vandriver wrote: »

Eir: Pamela wrote: »

Hi vandriver,


What error message are you receiving?

Thanks,
Pamela 

Your email or password is incorrect,please try again.

Are you able to log into myeir  vandriver?

Thanks,
Pamela 

vandriver

Eir: Pamela wrote: »

Are you able to log into myeir  vandriver?

Thanks,
Pamela 

Yes,no problem

Eir: Pamela

vandriver wrote: »

Eir: Pamela wrote: »

Are you able to log into myeir  vandriver?

Thanks,
Pamela 

Yes,no problem

I'll query this with the technical team vandriver & be back to you as soon as I have an update.


-Pamela 

vandriver

Eir: Pamela wrote: »

I'll query this with the technical team vandriver & be back to you as soon as I have an update.


-Pamela 

Cheers.Y you should have my account no and phone no by pm

eir: Stacey

vandriver wrote: »

Eir: Pamela wrote: »

I'll query this with the technical team vandriver & be back to you as soon as I have an update.


-Pamela 

Cheers.Y you should have my account no and phone no by pm

Hi vandriver,
 
In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

Stacey

vandriver

eir: Stacey wrote: »

Hi vandriver,
 
In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

Stacey

Send pm in a sec
Pm sent

eir: Stacey

vandriver wrote: »

eir: Stacey wrote: »

Hi vandriver,
 
In order to locate your account we would need this information & we also suggest for data protections reasons to send this via PM's to avoid this being viewed by the public. 

Stacey

Send pm in a sec
Pm sent

Thank you. I've received this now. I will look into this & get back to you shortly. 


Stacey

County rebel

I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.

vandriver

County rebel wrote: »

I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.

The advice I got was to reset my password.Of course, I'd already done this maybe 6 times,and it hasn't worked.
I can login to myEir,no problem.
I have pm'ed the rep and await further developments.

eir: Stacey

County rebel wrote: »

I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.

Hi County rebel, I'm sorry to hear this. I would recommend contacting the technical support team directly on 1890260260 or freephone 1901 & they can troubleshoot this further with you. Apologies for this inconvenience. 


- Stacey

eir: Stacey

vandriver wrote: »

County rebel wrote: »

I have the Same problem cant get to login to my Eir keeps saying my password is incorrect.Missing out on the football with no eir sport.

The advice I got was to reset my password.Of course, I'd already done this maybe 6 times,and it hasn't worked.
I can login to myEir,no problem.
I have pm'ed the rep and await further developments.

Hi Vandriver, I've responded to your PM. 

Stacey

vandriver

Chat and eirSport tech support are unable to help.Ive been escalated to level 2,and await a call back.

Eir: Pamela

vandriver wrote: »

Chat and eirSport tech support are unable to help.Ive been escalated to level 2,and await a call back.

No problem  vandriver,


-Pamela 

County rebel

Got sorted my eir account was blocked cheers can watch dundalk tonight and the All Blacks over the weekend.

Eir: Pamela

County rebel wrote: »

Got sorted my eir account was blocked cheers can watch dundalk tonight and the All Blacks over the weekend.

[font=Verdana, sans-serif]That's great to hear [/font][font=Verdana, sans-serif]County rebel,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]enjoy the game. :D [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

 

S'

Hi,

I am having a similar issue. Every time I try to log on via iOS, I get "Login Error".

I have reset my password 3times but still have no access. I can login via the eir website no problem.

vandriver

No one rang me back,but the app works now,so I'll call that a win!

Eir: Pamela

vandriver wrote: »

No one rang me back,but the app works now,so I'll call that a win!

Thanks for the update vandriver.


-Pamela